Altis Semiconductor Transforms Service with LiveTime’s Federated CMDB
A major player in the semiconductor industry, Altis Semiconductor manufactures state of the art electronic components, serving a variety of customers and markets including computers and networking, mobile phone and automotive industries. Based in Corbeil-Essonnes, France and founded in 1999, Altis Semiconductor is at the cutting edge of technology, fostering strong customer loyalty in an extremely competitive and ever expanding market.
The keys to Altis Semiconductor’s success are the objectives of excellence, innovation and strategic partnerships. With a workforce of over 1,200 employees spread over 15 Organizational Units, the need to provide a high availability IT infrastructure and best in class service is essential to achieving continued success.
To meet this requirement, Altis Semiconductor needed real time consolidated CMDB views of their IT infrastructure and Configuration Items (CIs). This provided the foundation for other fully integrated service management processes, including Incident, Problem, Change and Knowledge Management.
A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.
“Using web service injectors from LANDesk, OCS Inventory and numerous local databases into LiveTime’s embedded CMDB, Altis’ IT environment was successfully mapped within LiveTime,” reported the Information Systems Operations Manager, Pascal Martinez. “Over 9000 CIs are now maintained automatically within LiveTime’s Federated Configuration Management System (CMS).”
Impressed with the service and support offered during the LiveTime implementation Mr Martinez said, “The first phase project to integrate LiveTime was really a great success”. “LiveTime has enabled Altis to adopt ITIL 3 best practices across the organization, giving our more than 90 technicians full process visibility as well build and leverage existing knowledge.”
Mr Martinez also informed LiveTime, “Working with Incident Management and creating over one hundred requests per day, we now have the ability to build a dynamic knowledge base and apply 16 different SLAs to a single workflow to ensure individual customer expectations are met.”
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
