Archive for the News Category

• January 24th, 2012
  What’s Coming in LiveTime 7
  

  Over the past year LiveTime has made core changes in it’s architecture, which is now based entirely upon HTML5 and further blurs the line between desktop and web applications. LiveTime continues to support open standards and does not require any plugins, just a modern browser. The change to HTML5 means that LiveTime 7 will see significant changes across the entire UI and bring even more dynamic changes to the application as discussed below.

• January 13th, 2012
  LiveTime ITSM Release Notes 6.5.5
  

  Various issues with Item CSV imports have been corrected. The rich text editor is now compatible with the Norwegian Bokmål locale. Login page localization issue when using Internet Explorer has been resolved.

• January 9th, 2012
  Canadian Bank Note Counts on LiveTime Service Manager
  

  LiveTime’s hardware appliance was the perfect solution, that was not only plug and play, but also provided the performance and security expected by CBN. A major advantage for LiveTime was the extensible Web Services API and pre-integration to existing infrastructure and services without the need for programmers.

• December 12th, 2011
  An interview with NHS on replacing HP OpenView with Novell Service Desk by LiveTime
  

  The Trust had previously been using HP OpenView, but found the solution too complex for its requirements and the software hard to configure and use. Having reached the end of vendor support, Oxleas took the opportunity to review other options that could better fit its requirements and settled on Novell Service Desk from LiveTime Software.

• November 14th, 2011
  LiveTime ITSM Release Notes 6.5.4
  

  Notification for queued requests generated from the customer portal will also send to the team leader. Quickcall templates set to use a deleted technician will now cause the assignment logic to execute. Changing the Item from Unknown will recalculate the request due date.

• November 2nd, 2011
  LiveTime releases new virtual cloud appliance for ITSM
  

  Available immediately for VMware and soon other virtualization architectures, any organization can provide best practice service management according to 11 ITIL v3 processes. The appliance includes support for symmetric multiprocessing for optimal performance across virtualized CPU’s and supports 64bit native architectures that can scale to meet any workload.

• October 11th, 2011
  Health check for NHS Service Desk
  

  The Trust had previously been using HP OpenView, but found the solution too complex for its requirements and the software hard to configure and use. Having reached the end of vendor support, Oxleas took the opportunity to review other options that could better fit its requirements and settled on Novell Service Desk from LiveTime Software.

• October 11th, 2011
  LiveTime ITSM Release Notes 6.5.3
  

  Contracts and SLA. Request due dates will no longer be set after hours when exiting an on-hold state. SLA’s will now validate that that the support hours are not ‘closed’. SLA Targets editor enhanced to prevent the rare case of presenting the user with duplicates.

• September 28th, 2011
  LiveTime adds Run Book Automation (RBA) to Cloud based ITSM
  

  Runbook automation provides organizations a valuable opportunity to reduce costs, improve processes, and ensure consistent control and coordination across tools and systems.

• September 13th, 2011
  LiveTime ITSM Release Notes 6.5.2
  

  Security. The login page prompting for a logout of an existing session returned the password in the html. HTML 5 Compatibility. Various issues relating to HTML 5 element name clashes have been resolved. Fixed compatibility with IE7 and IE8 and Rich Text Editor.

• August 28th, 2011
  LiveTime ITSM Release Notes 6.5.1
  

  Contract hierarchy is once again consistent with SLA hierarchy rules. Added a report that lists contracts by end dates, under the Service Agreements section. Added new ‘Support Hours by Month’ contract type and integrated with existing contract features. Added contract utilization audit details, under the new audit tab of a contract.

• July 7th, 2011
  LiveTime launches first Cloud ITSM solution based on HTML5
  

  With more than 100 new features and 200 customer requests, LiveTime 6.5 defines the next generation of Cloud based ITSM solutions based around HTML 5. LiveTime 6.5 also includes a new report builder, localization in 11 languages and multi-tenancy for managed service providers (MSP’s).

• July 6th, 2011
  LiveTime ITSM Release Notes 6.5
  

  LiveTime 6.5 includes more than 100 new features and 200 customer requests and represents the industry’s first HTML 5 based ITSM solution. The main themes of this release were Reporting, Localization and Tenancy. LiveTime now includes a custom report builder for designing any report, supplementing LiveTime’s extensive array of existing reports. These reports can be shared with other roles within the system and inserted into the menu for quick access.

• June 21st, 2011
  LiveTime provides Amazon S3 service to SaaS based ITSM Service Management and Help Desk
  

  LiveTime announces the addition of Amazon S3 backups for disaster recovery for all SaaS customers. As leading companies increasingly move to LiveTime’s public and private cloud solutions they require more certainty that their data remains protected. Amazon S3 provides a highly scalable, reliable, secure and inexpensive way to provide customer assurance beyond the datacenter.

• May 24th, 2011
  LiveTime integrates OpenID and Google Docs into Cloud based ITSM Service Desk and Help Desk
  

  LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the addition Single Sign-On capabilities using OpenID providers such as Google and Yahoo, for seamless access to it’s IT Service Management solution. Customers can now integrate directly with Google Docs and maintain a single workflow from within LiveTime Service Manager or Novell Service Desk.

• May 18th, 2011
  Aeroflex Soars with LiveTime ITSM
  

  Handling around 300 requests a week Aeroflex used multiple help desk solutions performing basic ticketing functions. Support was more reactive, rather than proactive, and the same problems were being solved again and again. Aeroflex needed a system that could reduce the level of effort required to resolve problems, leverage knowledge management and provide context of the call based on the underlying service.

• May 12th, 2011
  LiveTime Transforms Service Desk at Philadelphia School District
  

  In an effort to better invest their time and financial resources, and after extensive research, they decided to replace multiple Remedy Servers with a single instance of LiveTime’s Service Management (ITSM) solution. 

• May 2nd, 2011
  NuVista Energy drills deep with LiveTime and Novell
  

  With business needs changing frequently, it was difficult for NuVista Energy to consistently keep its workstations updated and running smoothly. The company deployed Novell Service Desk and Novell ZENWorks Configuration Management in its Microsoft/Active Directory environment to centrally manage its workstations and gain control of service desk requests, driving down IT costs and improving service delivery.

• March 21st, 2011
  LiveTime releases iPhone client for Cloud based ITSM Service Desk and Help Desk
  

  LiveTime’s iPhone client is now available for remote, mobile access to Cloud (SaaS) and on-premise ITSM Service Desk and Help Desk applications from LiveTime and Novell.

• February 22nd, 2011
  LiveTime ITSM Release Notes 6.2.1
  

  LiveTime 6.2 represents the next phase of LiveTime’s Mobile interface and is the minimum requirement for LiveTime’s native mobile clients for the iPhone, iPad and Android platforms. On Demand customers will be automatically upgraded to this version during the next maintenance window and Virtual appliance customers can use the Upgrade option to automatically apply the new version.

• January 10th, 2011
  LiveTime ITSM Release Notes 6.2
  

  LiveTime 6.2 represents the next phase of LiveTime’s Mobile interface and is the minimum requirement for LiveTime’s native mobile clients for the iPhone, iPad and Android platforms.

• November 10th, 2010
  LiveTime ITSM Release Notes 6.1.4
  

  My Tasks filter has been optimized for performance on large lists. Request Queue filter now can be selected for Service Request Teams using the Request Queue. Notifications of new content are now applied consistently regarding shared requests. Notes that would not be visible to customers when added via email are now marked private.

• October 11th, 2010
  LiveTime and Novell partner for Novell Service Desk
  

  LiveTime today announced an agreement with Novell for worldwide distribution of LiveTime as Novell Service Desk. The product will be generally available on November 11. LiveTime is committed to Open Standards and provides the perfect infrastructure for Request, Incident, Problem, Change and Configuration Management.

• October 7th, 2010
  Yodlee Banks on LiveTime Incident and Change Management
  

  Installed in the US, LiveTime is used to service Yodlee employees across the US and India, support external customer Change Management through the test, QA and production lifecycle of their SAAS environment, and manage the growing number of change requests logged with the 24×7 command center. Mr Marchetti reported, “The installation support was great. Any and all problems or questions were addressed quickly and professionally.” He went onto say, “Staff were able to pickup LiveTime with relative ease.”

• October 4th, 2010
  LiveTime ITSM Release Notes 6.1.3
  

  Technicians can once again see the ‘new’ button in the Customers requests list. Change Requests for partner clients will adhere to the team approval structures. Approval notes against Change Requests now show the correct audience. Force analysis option no longer applies to Problems or Change Requests. Classifications editor now correctly parses the charset LiveTime is configured to use.

• September 9th, 2010
  LiveTime ITSM Release Notes 6.1.2
  

  Change requests now reassign immediately on approval to prevent double processing. Service Requests will now assign to the appropriate layer in the event the assigned team is changed.
  Public and Private note options will now toggle the Customer recipient checkbox to avoid warnings.

• September 9th, 2010
  Service Desk Success: An opportunity for differentiation
  

  In a world of multi-media and globalization, it is a constant struggle for organizations to standout in a saturated marketplace. Be the business financial, educational, private, health or not-for-profit, the need to positively differentiate from competitors is the only way to gain an edge over the ever-present competition.

• August 22nd, 2010
  LiveTime ITSM Release Notes 6.1.1
  

  Added new option to allow customers to only view requests in the customer portal. Deployment task assignment now correctly handles the assignment based on the chosen group. RFC review dates will now be shown if a request is in a workflow exit point. Changing the team assigned to a release now saves correctly. Various changes to cope better with SaaS customers choosing to unsubscribe from processes.

• August 9th, 2010
  LiveTime launches ITIL Service Management Cloud with Geolocation
  

  This latest release contains over 300 new features and enhancements, and is now (Pink Verify) certified for 11 ITIL v3 processes, adding both Financial Management and Release and Deployment management to its already extensive list of ITIL certified processes.

• August 3rd, 2010
  LiveTime ITSM Release Notes 6.1
  

  LiveTime 6.1 includes more than 300 change requests, 200 of which have come from end users. The two main themes of this release are usability and ITIL 3 Financial, Release and Deployment Management. This version has bought forward many interface elements from LiveTime 7.0 so that customers may benefit from these refinements right away.

• July 13th, 2010
  LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
  

  LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution – at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. Complete hierarchical cost modeling allows charge backs by cost center for holistic financial management to assist with business planning and budgeting processes.

• June 23rd, 2010
  LiveTime ITSM Release Notes 6.0.8
  

  LDAP Synchronization in HelpDesk once again assumes all departments belong to the Primary Organization, reversing the change made in 6.0.6. Email processing has been made more robust in light of potential failures at the database layer.

• June 9th, 2010
  Release Notes 6.0.7
  

  The logout page was intermittently creating new sessions on certain platform combinations. Emails sent to invalid recipients will now attempt to resend, excluding the invalid recipients. Bulk Item Imports in the administrator console will now correctly process Manufacturers on PostgreSQL. Further refinements to SLA report generation.

• May 24th, 2010
  Web 2.0 Driving Service Oriented Architectures in ITSM
  

  There is no doubt that Rich Internet Applications (RIAs) have taken the Web by storm. The meteoric rise in popularity of RIA has been accompanied by the introduction of the term “Web 2.0”, which conveys a whole new way of delivering Web based applications to enterprise users. Facilitated by technologies such as Ajax, RIAs deliver the power and flexibility of desktop applications but with the convenience and cost savings of running software in a standard browser.

• May 24th, 2010
  Web Services and IT Service Management
  

  Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today’s economy are now Web service enabling their IT infrastructure. The ultimate goal of these efforts is to increase enterprise efficiency, improve customer satisfaction and increase profitability.

• May 24th, 2010
  Thinking Service Not Servers
  

  Organizations today rely heavily on IT to deliver corporate objectives and strategic goals, while maintaining day-to-day operations. This dependency demands that IT service and support departments reduce costs, manage risks and improve technological and employee efficiency.

• May 24th, 2010
  J2EE and Scripting Languages
  

  Many Help Desk and Service Management applications claim to be web- enabled although they fail to integrate with most open standard interfaces and services now widely used across the majority of organizations. The following contrasts PHP (Hypertext Preprocessor) and Perl scripted applications claim of being web-enabled versus a multi-tiered application server solution.

• May 24th, 2010
  MySQL LiveTime Enterprise Certification
  

  LiveTime Service Manager is an ITIL Certified service management tool which is heavily dependent on persistent data. For purposes of this certification the RDBMS used was MySQL Enterprise 5.0 and 5.1 running on 64 Bit Solaris 10 update 4 on SPARC and x86.

• May 19th, 2010
  LiveTime announces HP Universal CMDB connector for ITIL ITSM integration
  

  LiveTime announces HP Universal CMDB connector for ITIL ITSM integration. Federated CMDB connector to HP’s Universal CMDB allows seamless replacement or integration with LiveTime’s Cloud based ITIL, ITSM solution.

• May 16th, 2010
  Release Notes 6.0.6
  

  Refined visibility rules around the Propose Solution functionality. Manufacturer search popup will no longer be limited to 100 entries. Quick Calls defined against Org Unit assets will correctly display in the customer portal. AMIE generated items will now assign the default SLA to the Item/s and Type/s generated.

• April 26th, 2010
  LiveTime HTML5 and the Future of IT Service Management (ITSM)
  

  LiveTime 7 platform will be based entirely on HTML5 and Open Standards. Shipping Q4, LiveTime’s new ITSM platform will support all modern browsers from Firefox, Google Chrome, Apple Safari, and Internet Explorer 8 or above. All browsers that pass the industry standard Acid 3 test will be supported.

• April 15th, 2010
  Release Notes 6.0.5
  

  Service Request Team searches now work as expected. Menu selection survey questions will now duplicate correctly. Outbound messages containing dollar signs are now processed correctly. Requests set to notify all users will once again do so when a customer updates a request. Email control option for contract notifications is now visible when contracts are enabled. Status List in the Team editor will now page correctly when using a SQL Server database. Quick calls will once again appear as in the Customer Portal when using a SQL Server database. AMIE connections to SQLite Databases can now use remote sources over FTP or HTTP/HTTPS.

• March 22nd, 2010
  North American Lighting shines with LiveTime
  

  Investing in a tool that would streamline support processes, assist with the management of staff workloads and reduce the number of repeat incidents became imperative to improving NAL’s IT service. LiveTime Service Manager was selected based on it’s ease of use, web based architecture and rapid return on investment.

• March 19th, 2010
  Release Notes 6.0.4
  

  Item CSV imports will now correctly update the assigned org unit. Customer CSV imports now support importing of ‘Titles’, if enabled. Bulk Technician updates to working hours now ignores team settings. Postdated notes will now correctly record time for the note.

• March 9th, 2010
  Virtual Appliance 6.0.3
  

  Added support for IPv6. Make default partition 40gb as more customers use this in production. Update kernel to 2.6.26-2. Include unzip in base OS for some background tasks. Updated JAVA to 6.0.18. Updated VMware tools to 8.2.4. Updated tomcat to 6.0.24. Updated LiveTime to 6.0.3. Changed base locale to POSIX. Hardened tomcat and apache according to CIS guidelines.

• March 9th, 2010
  LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud
  

  Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

• February 19th, 2010
  Release Notes 6.0.3
  

  File upload memory usage has been optimized. AMIE support for PostgreSQL sources has been improved. Attachments to status notes can once again be downloaded. Hyperlinks can now be used as CI identifiers with clickable links. 64 x 64 Icons will now render the entire icon in relationship maps. Knowledge base article content may once again contain HTML tags.

• February 8th, 2010
  LiveTime announces SAML Single Sign-On (SSO) for ITIL Service Management and Help Desk products
  

  LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.

• January 20th, 2010
  Release Notes 6.0.2
  

  Various localization corrections. Added support for native French translation. Various performance enhancements to reduce memory footprint with high concurrency. Improved performance of background maintenance tasks. LiveTime will send a single email on close of a request. Auto-close quick calls will now send solutions. SLA Reports now correctly factor in non-work hours. Various changes to Survey publishing to the correct audiences. Group attachments will now remove from requests on deletion. Various changes to license validation of user role additions and deletions.

• January 4th, 2010
  Pathway streamlines service for greater customer satisfaction
  

  Using email with no ability to track service level agreements and inconsistent workflows to provide support, Pathways wanted to invest in a service management tool to enhance their organization. Mr Jason Oriente, Operations Manager at Pathway Communications said, “The advanced functionality of LiveTime Service Manager was a stand-out option with its customizable interface, reports capability, high return on investment and low ongoing costs.”

• December 21st, 2009
  Transitions clarifies their service management vision with LiveTime
  

  Being a global organization that wanted a centralized Service Desk, their existing help desk application, Track-It needed to be replaced. Transitions required the replacement tool to be a fully web-based application, with a single point of administration and accessibility from any browser. It also needed to be ITIL certified for Incident, Configuration and Service Level Management. LiveTime Service Manager was a perfect fit.

• December 13th, 2009
  Altis Semiconductor Transforms Service with LiveTime’s Federated CMDB
  

  A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.

• December 8th, 2009
  Release Notes 6.0.1
  

  Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.

• December 7th, 2009
  Search technology discovers service management success with LiveTime
  

  LiveTime Service Manager with its embedded CMDB underpinning the Incident, Problem and Change Management processes fulfilled Endeca’s metadata capture requirement. A fully web-based and highly scalable application with minimal administration overheads, made LiveTime a logical choice to meet Endeca’s incredible growth rate requirement.

• November 19th, 2009
  LiveTime releases Virtualization for SaaS-based Service Management providers
  

  Designed around open standards the LiveTime Virtual Appliance includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. Version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. In addition, LiveTime supports the Open Virtualization Format (OVF) and Microsoft’s Hyper-V environment.

• November 9th, 2009
  Release Notes 6.0
  

  LiveTime 6.0 includes more than 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. Also new in this release is the out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft Project.

• November 9th, 2009
  LiveTime releases new SaaS based ITIL 3 Service Management and Help Desk
  

  LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.

• October 30th, 2009
  Etech streamline and scale support with LiveTime
  

  LiveTime enabled Etech to meet the challenge of implementing a scaleable support model, as LiveTime will readily grow in parallel with the demands of Etech’s expanding global customer base.

• October 26th, 2009
  LiveTime integrates Federated Configuration Management Database (CMDB) into ITIL Service Management software
  

  LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.

• October 7th, 2009
  LiveTime Licenses Sun’s MySQL Database for its ITIL Service Management and Help Desk products
  

  LiveTime customers can now enjoy the cost and performance benefits of MySQL with free migration from SQL Server or Oracle.

• September 29th, 2009
  Capital G designs Service Desk around ITIL business
 processes
  

  Capital G Limited, financial service specialists, has built its reputation on providing superior rates and quality service. Capital G tailor services and products to clients’ specific savings and borrowing needs, offering savings and deposit products in both Bermuda and US currencies.

• September 24th, 2009
  Catholic Education Network scores high marks with LiveTime
  

  LiveTime Service Manager allows CEnet to continually improve its service management processes and provides visibility for all team members’ Incident, Problem and Change Requests.

• September 2nd, 2009
  LiveTime earns ITIL 3 certification for 9 processes with PinkVERIFY
  

  LiveTime demonstrates proficiency in ITIL 3 and seamless integration of nine processes with LiveTime Service Manager 6.

• August 30th, 2009
  D & H Delivers with LiveTime Service Management
  

  LiveTime was selected for its standards based approach and incredible ease of use for both customers and support staff. “LiveTime’s customization options provided incredible flexibility and did not require full time consultants like other solutions we investigated”, said Beverly Marino, Manager, I/S Support Services at D & H. “Adding custom fields and popups took only a few minutes”, said Beverly.

• August 20th, 2009
  Release Notes 5.5.6
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• August 19th, 2009
  Navipro to Sell Localized LiveTime ITIL Service Management Solutions in Poland
  

  LiveTime enters Polish market with local IT Service Management provider Navipro for on demand and on premise ITIL solutions.

• August 14th, 2009
  Genus improve efficiency by adopting ITIL best practices with LiveTime
  

  Genus was attracted to LiveTime’s web-based service management solution due to its open standards, ITIL best practices and support for disparate IT environments. The final decision to invest in LiveTime was not only due to its ease of use and flexible interface, but the seamless integration with the company’s existing infrastructure, a mixture of open source and Oracle applications, databases and middleware.

• August 1st, 2009
  UNBC centralizes campus support with LiveTime
  

  After completing extensive research UNBC concluded that LiveTime was the only vendor that could support the complex routing and integration requirements and access from any web browser, from Internet Explorer through to Safari, Firefox and Opera. LiveTime’s intuitive interface and ability to configure the application in a few clicks made it an obvious choice for both staff and students.

• July 30th, 2009
  Spanish IT Consultancy G2 signs Reseller Agreement with LiveTime Software
  

  IT Governance and consulting company launches LiveTime into Spanish market with focus on open standards and total cost of ownership.

• July 25th, 2009
  HWL improves productivity and lowers costs with LiveTime
  

  LiveTime has allowed the HWL IT department to gain a clear understanding of the IT service desk usage patterns by employees, departments and office locations. “LiveTime Reports have provided great insight into how often employees call IT and what is required,” said Aaron, “it has also assisted in gauging training requirements.”

• July 16th, 2009
  Release Notes 5.5.5
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• July 14th, 2009
  Chockstone Redefines Loyalty with LiveTime
  

  In-house support has allowed Chockstone to gain control over the support provided to the 400 plus monthly call load. “LiveTime gave us insight into field issues with our POS deployments,” noted Chris Williams. “Since we’ve rolled out our service desk, we’ve trained our support staff to write concise and informative incident notes for all our interactions with merchants,” Chris said.

• June 29th, 2009
  Release Notes 5.5.4
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• June 15th, 2009
  IrontouchMS to deliver LiveTime Software’s ITIL service management solutions in UK
  

  Managed Services provider, IrontouchMS expands LiveTime Software’s European network of ITIL service providers.

• June 10th, 2009
  PricewaterhouseCoopers deliver World Class service with LiveTime Service Management
  

  PricewaterhouseCoopers (PwC) were not satisfied with their internal IT services. One of the key challenges in the IT department was to manage resources so they were aligned with user needs. 99X is now helping PwC improving their IT services by implementing ITIL-based processes and LiveTime Service Manager.

• May 22nd, 2009
  Release Notes 5.5.3
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• May 18th, 2009
  LiveTime announces Geo Location Cloud Service for ITIL Service Management
  

  Geo Location Cloud Service for ITIL Service Management pinpoints technician location around the globe to provide local point of presence for improved response times and better customer service.

• May 7th, 2009
  LiveTime releases 64 bit ITIL Service Management virtual appliance
  

  ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).

• April 16th, 2009
  Release Notes 5.5.2
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• February 17th, 2009
  LiveTime ships new ITIL Service Desk hardware appliance with ZFS, MySQL Enterprise and PostgreSQL
  

  New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.

• February 5th, 2009
  LiveTime achieves MySQL Enterprise Certification for ITIL Service Manager and Help Desk
  

  MySQL Certification reinforces LiveTime’s commitment to open standards and vendor neutrality.

• January 30th, 2009
  Release Notes 5.5.1
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• January 13th, 2009
  Release Notes 5.5
  

  LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.

• January 13th, 2009
  LiveTime updates ITIL Service Management Software with Technician Scheduling and Multi-Item Requests
  

  LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian.

• December 4th, 2008
  LiveTime adds ZFS to ITIL Service Management and Help Desk appliances
  

  LiveTimes’ introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.

• September 2nd, 2008
  LiveTime releases Spanish Edition of its Web 2.0 Service Desk
  

  LiveTime’s ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.

• July 7th, 2008
  LiveTime releases new ITIL Service Desk virtual appliance for Sun xVM and VMware
  

  ITIL Service Management and Help Desk Virtual appliance includes LiveTimes’ latest JeOS with symmetric multiprocessing and decreased memory footprint for customers and SaaS providers.

• June 2nd, 2008
  LiveTime achieves AT&T enterprise certification for iPhone compatible ITIL Service Desk and Help Desk software
  

  LiveTime’s ITIL Service Management suite 100% certified for the iPhone over AT&T networks.

• May 5th, 2008
  LiveTime updates ITIL Service Management Appliances with Intel Xeon servers from Sun Microsystems
  

  LiveTime’s new ITIL Service Management appliances now available with Intel Xeon processors, MySQL 5, PostgreSQL 8.3 and Solaris 10, Update 5.

• March 31st, 2008
  LiveTime’s Web 2.0 ITIL Service Management Suite adds features for SaaS and Outsourced Service Providers
  

  LiveTime 5.1′s Web 2.0 ITIL-certified service management product line boosts support for SaaS and Outsourced Service Providers, with shared technicians, note templates, and contract management.

• February 4th, 2008
  LiveTime Software appoints IXIF as UK reseller of its Web 2.0 ITIL Service Management Suite
  

  IXIF to offer LiveTime service management to the government, health and public sector to enhance enterprise infrastructure solutions.

• January 7th, 2008
  LiveTime adds Informix Dynamic Server 11 support to its ITIL Service Management suite
  

  LiveTime releases update to LiveTime Service Manager and Help Desk supporting Informix Dynamic Server 9 to 11.

• December 3rd, 2007
  LiveTime adds JeOS VMware Virtual Appliance to its Help Desk and Service Management suite
  

  New Linux based JeOS facilitates rapid deployment of enterprise service management and help desk infrastructure.

• November 26th, 2007
  LiveTime Software partners with leading Italian supplier of compliance solutions
  

  H@rlock to resell LiveTime Service Manager to small to medium enterprise (SME) in Italy.

• November 13th, 2007
  LiveTime Help Desk adds Mac OS X Leopard compatibility to Web 2.0 Service Management Software
  

  LiveTime releases Service Management and Help Desk software for Mac OS X Leopard and Leopard Server, and introduces optimizations for Safari 3.0.

• October 10th, 2007
  LiveTime’s Web 2.0 Help Desk assists major school districts roll out SaaS to over 2 million end users
  

  LiveTime reduces the complexity, time and overhead of rolling out ITIL best practices in major school districts across the United States.

• September 4th, 2007
  LiveTime Service Manager 5.0 raises Web 2.0 standard for ITIL Service Desk productivity
  

  LiveTime’s new ITIL Service Management suite delivers significantly new levels of Web 2.0 interactivity and performance.

• July 18th, 2007
  LiveTime delivers ITIL Service Management and Help Desk to the Enterprise via iPhone
  

  LiveTime supports iPhone in the Enterprise with Web 2.0, AJAX-based ITIL Service Management and Help Desk suite.

• May 8th, 2007
  LiveTime Service Manager 5.0 offers Web 2.0 Ajax Interface for ITIL Service Management
  

  LiveTime’s new ITIL Service Management suite delivers Service Oriented Architecture (SOA) that features Ajax based Web 2.0 interface.

• March 20th, 2007
  LiveTime Software partners with Irish software solutions provider for ITIL service management delivery
  

  Servaplex to offer ITIL service management solutions with out-of-the-box integration between LiveTime Service Manager and Centennial Discovery.

• January 29th, 2007
  LiveTime Express delivers ITIL best practices for the Small to Medium Enterprise Help Desk Market
  

  LiveTime Express provides ITIL based help desk, customer service and support for small to medium enterprises (SME) using open standards and latest Web 2.0 technologies.

• December 12th, 2006
  LiveTime Service Management Achieves PinkVerify Service Support Enhanced Certification
  

  PinkVerify Service Support Enhanced certification acknowledges LiveTime’s support for five ITIL processes: Configuration, Incident, Problem, Change and Service Level Management.

• November 6th, 2006
  LiveTime’s Service Management software adopted by Genus worldwide to implement ITIL best practices
  

  Leading genetics and biotechnology corporation rolls out LiveTime to over 5 continents for global service and support delivery using LiveTime’s ITIL based service management software.

• October 30th, 2006
  LiveTime Help Desk helps UNIONBAY dress up with ITIL best practices
  

  Leading apparel marketing and distribution company introduces best of breed IT support across the United States with LiveTime’s ITIL based service management software.

• September 6th, 2006
  LiveTime Software’s Support and Help Desk now provide seamless migration to full ITIL service management compliance
  

  Now available with customizable workflows, Single Sign On capabilities and a fifty percent performance increase across all platforms.

• July 25th, 2006
  LiveTime Software names Service Management Nordic as sole distributor of its ITIL Service Management, Help Desk and Support Software for Norwegian market
  

  LiveTime’s leading ITIL-certified Java and Web-based Help Desk and Service Desk solutions will be sold and supported exclusively by Service Management Nordic.

• July 19th, 2006
  Columbus Metropolitan Library Selects LiveTime Help Desk Software
  

  Nation’s Leading Library To Introduce Best-of-Breed IT Support Across 22 Locations.

• June 15th, 2006
  LiveTime Software to present at IT4BC Conference 2006
  

  Founder and CEO of LiveTime Software, will lead seminar on “Implementing ITIL best practices for customer service and support” to leading educational institutions

• June 13th, 2006
  LiveTime Advances ITIL Help Desk Support Leadership in Education Sector
  

  LiveTime Help Desk Delivers Key Capabilities to Address Educators IT Service and Support Challenges.

• April 26th, 2006
  LiveTime Software achieves PinkVerify Service Support ITIL Certification for Service Manager 4.0
  

  Vendor neutral service management software certified for Configuration, Incident, Problem and Change Management.

• April 24th, 2006
  LiveTime Software Releases Service Manager 4.0 with Support for Five Core ITIL Processes
  

  Vendor neutral Service Management solution offers seamless migration into complete ITIL implementation.

• April 11th, 2006
  LiveTime Software attains Principal Partner Status in the Sun Partner Advantage Program
  

  Leading service management software developer strengthens technical collaboration with Sun.

• April 3rd, 2006
  LiveTime Software Announces Customer Service and Support Appliance with Multi-threaded Multi-core technology
  

  Service management appliance now available with Sun Microsystems’ UltraSPARC T1 Processor with CoolThreads technology.

• March 20th, 2006
  LiveTime Software announces Service Manager version 4.0 supporting five core ITIL processes
  

  Vendor neutral service management software to support Configuration, Incident, Problem, Change and Service Level Management

• February 21st, 2006
  LiveTime Software builds presence in Service Management software market
  

  Strategic focus on web based, platform neutral ITIL product development wins key accounts against Unicenter and Remedy.

• February 1st, 2006
  LiveTime Adds IT Asset Discovery to its Java-Based Customer Service and Support Solutions
  

  New product allows organizations to control costs, secure network, audit assets and maintain compliance.

• January 10th, 2006
  LiveTime Software Partners with LANDesk Expert Solution Provider
  

  Jupiter Red to offer LiveTime Help Desk integrated with LANDesk Management Suite as a key component of IT Service Management Solutions

• December 14th, 2005
  LiveTime Software Announces version 3.7 of its Java-Based Customer Service and Support applications with integrated Project Management capabilities
  

  New web-based, J2EE help desk and service desk software now includes invoicing wizard and knowledgebase workflows.

• November 29th, 2005
  LiveTime Software and Rave Computer Announce Hardware Distribution and Sales Agreement
  

  Partnership Expands to Include Help Desk and Support Desk Appliances.

• November 21st, 2005
  LiveTime Software Launches Industry’s First Help Desk, Customer Service and Support Appliance
  

  Service management appliance now available with Sun Microsystems’ Solaris 10 OS pre-installed and open source infrastructure.

• November 9th, 2005
  LiveTime Software Partners with Centennial Software to Strengthen IT Asset Discovery and Management Capabilities
  

  Additional emphasis on asset discovery for software compliance and IT governance.

• October 24th, 2005
  LiveTime Software first to deploy IBM DB2 Support for Java based Help Desk and Service Desk Applications
  

  LiveTime Software to ship IBM DB2 UDB v8.2-compatible version of its flagship J2EE Help Desk and Support Desk applications.

• October 17th, 2005
  LiveTime’s Java-Based Help Desk, Customer Service and Support Software earns top grades from educators.
  

  LiveTime streamlines support services for complex campus environments.

• October 10th, 2005
  LiveTime Software appoints Mexon Technology as Distributor for Benelux and France
  

  Web-based architecture and rich features allow Mexon to capitalize on market opportunities in the Netherlands, Belgium and France.

• October 3rd, 2005
  LiveTime Software Now Available To Public Agencies Through GSA Advantage
  

  Partnership with Rave Computer Association enables Public Sector Agencies to improve service delivery by leveraging latest technologies.

• July 20th, 2005
  LiveTime Software releases version 3.6 of its J2EE Help Desk, Customer Service and Support applications with integrated Configuration Management
  

  Update includes fully embedded ITIL compliant Configuration Management Database (CMDB) and integration with LANDesk, Novell ZENworks, Microsoft SMS and Centennial asset management tools.

• July 13th, 2005
  LiveTime Software announces integration with all major asset management and discovery systems
  

  Embedded import and synchronization engine fully integrates with all industry leading asset management systems including LANDesk, Novell ZENworks, Microsoft SMS and Centennial.

• June 15th, 2005
  LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications
  

  Application performance reaches new threshold for high concurrent access.

• May 3rd, 2005
  LiveTime announces High Availability option for Service Desk products
  

  LiveTime service desk products can now be deployed in a cluster environment to gain maximum scalability, reliability and high availability.

• April 25th, 2005
  LiveTime Software to Showcase New Version of Consolidated Service Desk Applications at Helpdesk Show
  

  Vendor-neutral J2EE application now “Java Powered for the Enterprise” with powerful Clustering options for High Availability

• April 19th, 2005
  LiveTime Software first to market with Java-Verified consolidated service desk applications
  

  Vendor neutral J2EE application highlights importance of open standards and interoperability.

• April 12th, 2005
  LiveTime solutions meet Sarbanes-Oxley Delivery & Support Control requirements
  

  LiveTime Support Desk and Help Desk ensure organizations provide a SOX compliant Service Desk.

• March 8th, 2005
  LiveTime Software releases version 3.5 of its J2EE Help Desk, Customer Service and Support applications with CSS based customization
  

  Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2.

• January 24th, 2005
  LiveTime Service Desk Applications Now Available for Novell NetWare 6.5
  

  LiveTime Software ships NetWare 6.5 compatible version of its flagship J2EE Help Desk and Support Desk applications.

• December 1st, 2004
  LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications.
  

  High performance Ingres RDBMS connectivity improves scalability to LiveTime’s vendor neutral customer support applications.

• November 29th, 2004
  LiveTime Help Desk and Support Desk Fine-tune Customer Service and Support for Outsourced Service Providers.
  

  New version includes multi-tiered access and centralized view of customers by vendor.

• November 15th, 2004
  Barrie Hydro Selects LiveTime Help Desk to Manage IT Service and Support
  

  Fully web based, vendor neutral support solution delivers immediate business benefits to Canadian energy utility.

• October 12th, 2004
  North Wales Hospital Group Selects LiveTime to Centralize Help Desk Team and Reduce Case Loads
  

  Fast, simple implementation brings rapid rewards to Conwy & Denbighshire NHS Trust.

• September 8th, 2004
  City of Prescott Implements LiveTime Help Desk for City Wide IT Service Management.
  

  Major Municipality Replaces incumbent System for Scaleable, Web-based Solution.

• August 17th, 2004
  LiveTime Software Announces Multi-domain Active Directory Access to its J2EE Support Products.
  

  Single point authentication and permissions gateway now simplifies support access across large and complex organizations.

• June 3rd, 2004
  LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.
  

  New release includes integrated LDAP and Active Directory support and new alerting system for system wide notifications.

• April 14th, 2004
  LiveTime Software to preview new Help Desk and Customer Support Products at HDI 2004, and HITS 2004.
  

  New release includes discussion forums, billing and web services gateway for robust integration capabilities.

• March 15th, 2004
  LiveTime Software joins Red Hat Ready Program and announces immediate support for Red Hat Enterprise Linux 3
  

  Red Hat partnership demonstrates LiveTime’s commitment to the platform and assures customers.

• March 2nd, 2004
  LiveTime Software announces partnership with InControl for Complete Asset Management and Auto Discovery.
  

  Seamless integration of asset management data into the LiveTime CMDB provides instant access for support technicians.

• February 17th, 2004
  LiveTime Software Announces Partnership with BEA Systems and Releases LiveTime Support 2.5 for BEA WebLogic Platform 8.1
  

  LiveTime’s support for WebLogic Server provides new levels of performance for Enterprise customers.

• February 10th, 2004
  LiveTime Software Ships LiveTime Support 2.5 with Reporting Dashboard
  

  LiveTime dashboard consolidates personal, team, departmental and organizational information into Key Performance Indicators (KPI’s).

• January 22nd, 2004
  LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0
  

  Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.

• January 6th, 2004
  LiveTime Software announces LiveTime Support 2.5 and launches a Special Support Program for Members of the Apple Consultants Network.
  

  New version includes dashboards and Key Performance Indicators (KPI’s) for every Technician.

• December 3rd, 2003
  LiveTime Software Launches its Strategic Partners Program in North America
  

  New partner program offers members significant advantages for developing their own business.

• October 8th, 2003
  LiveTime Software updates J2EE Based Technical Support and Helpdesk Application with Real-time Reporting
  

  Knowledgebase search engine provides fuzzy logic searching across incidents, articles and their attachments.

• July 7th, 2003
  LiveTime Software ships full J2EE implementation of LiveTime Support 2.0
  

  Web based help desk and support software improves the performance of customer service operations.

• June 23rd, 2003
  LiveTime Software ships Enterprise Level Technical Support Application for Mac OS X.
  

  Web based customer support software provides real time reporting metrics on customer service efficiency.

• April 28th, 2003
  LiveTime Software announces major upgrade to LiveTime Support.
  

  Version 2 of LiveTime Support to be launched at UK Helpdesk and IT Support Show.

• March 3rd, 2003
  Momentum Technologies Group selects LiveTime Support to provide complete customer support system
  

  LiveTime’s Web based service management improves the efficiency of internal support processes.