Archive for the 2004 Category
- December 1st, 2004
LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications.High performance Ingres RDBMS connectivity improves scalability to LiveTime’s vendor neutral customer support applications.
- November 29th, 2004
LiveTime Help Desk and Support Desk Fine-tune Customer Service and Support for Outsourced Service Providers.New version includes multi-tiered access and centralized view of customers by vendor.
- November 15th, 2004
Barrie Hydro Selects LiveTime Help Desk to Manage IT Service and SupportFully web based, vendor neutral support solution delivers immediate business benefits to Canadian energy utility.
- October 12th, 2004
North Wales Hospital Group Selects LiveTime to Centralize Help Desk Team and Reduce Case LoadsFast, simple implementation brings rapid rewards to Conwy & Denbighshire NHS Trust.
- September 8th, 2004
City of Prescott Implements LiveTime Help Desk for City Wide IT Service Management.Major Municipality Replaces incumbent System for Scaleable, Web-based Solution.
- August 17th, 2004
LiveTime Software Announces Multi-domain Active Directory Access to its J2EE Support Products.Single point authentication and permissions gateway now simplifies support access across large and complex organizations.
- June 3rd, 2004
LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.New release includes integrated LDAP and Active Directory support and new alerting system for system wide notifications.
- April 14th, 2004
LiveTime Software to preview new Help Desk and Customer Support Products at HDI 2004, and HITS 2004.New release includes discussion forums, billing and web services gateway for robust integration capabilities.
- March 15th, 2004
LiveTime Software joins Red Hat Ready Program and announces immediate support for Red Hat Enterprise Linux 3Red Hat partnership demonstrates LiveTime’s commitment to the platform and assures customers.
- March 2nd, 2004
LiveTime Software announces partnership with InControl for Complete Asset Management and Auto Discovery.Seamless integration of asset management data into the LiveTime CMDB provides instant access for support technicians.
- February 17th, 2004
LiveTime Software Announces Partnership with BEA Systems and Releases LiveTime Support 2.5 for BEA WebLogic Platform 8.1LiveTime’s support for WebLogic Server provides new levels of performance for Enterprise customers.
- February 10th, 2004
LiveTime Software Ships LiveTime Support 2.5 with Reporting DashboardLiveTime dashboard consolidates personal, team, departmental and organizational information into Key Performance Indicators (KPI’s).
- January 22nd, 2004
LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.
- January 6th, 2004
LiveTime Software announces LiveTime Support 2.5 and launches a Special Support Program for Members of the Apple Consultants Network.New version includes dashboards and Key Performance Indicators (KPI’s) for every Technician.
