Newport Beach – December 1, 2004 - LiveTime Software today announced the expansion of databases supported by LiveTime Support Desk and LiveTime Help Desk to include Ingres r3 open source RDBMS from Computer Associates International, Inc. (NYSE: CA). The release, due Q4 2004, will allow LiveTime’s J2EE support applications to capitalize on Ingres’ mature and feature rich open source DBMS, and run across a diverse range of platforms including Windows, Solaris, HP-UX, AIX and Red-Hat Linux.

LiveTime Software is one of the first vendors to react to CA’s release of the Ingres code under its CA Trusted Open Source License. LiveTime anticipates its top-tier customers will take advantage of this new feature as Ingres offers low cost of ownership and a scalable information management component to LiveTime support application deployments. “Ingres’ performance, scalability and mature feature-set give it an advantage over many open source DBMSes,” said Dr George Vossos, CTO of LiveTime Software.

Organizations that require the extra security of cluster failover for the information repository are also expected to deploy LiveTime Support Desk and LiveTime Help Desk with Ingres. Many open source databases only provide standard cluster failover by way of an automatic restart if the database dies. The Ingres Grid Option is a more flexible solution as it allows the LiveTime repository database nodes to attach to the storage substructure for more robust failover. This is essential when running applications in mission critical environments.

With its trusted reliability, earned over 30 years, Ingres promises to be the main contender for many high volume deployments of these mission-critical applications in large-scale enterprises “LiveTime was able to seamlessly embed Ingres into their applications,” said Dr. Darren Williams, CEO of LiveTime Software, “and it will provide customers additional flexibility when deploying on high volume sites.”

Newport Beach – November 29, 2004 - LiveTime Software, a leading provider of J2EE based Service desk software, today announced the release of LiveTime Help Desk and LiveTime Support version 3.1.

The vendor-neutral service and support solutions now provide partitioned access to customer support based on vendor. This means outsourced service providers can manage their vendors from a centralized viewpoint, while vendors can service their customers within their own portal. Both vendors and partners can leverage the central knowledge repository and escalate problems to the main service provider seamlessly.

The development of version 3.1 was largely driven by customer requests to enable LiveTime customers to provide the very best support service. Product enhancements include improved workflow for greater Active Directory compatibility, the ability to measure service level agreements in hours or minutes, and wider search capabilities. The email case creation facility and data export functionality have also been fine-tuned for optimal performance, and the client portal now allows clients to view case solutions.

In addition, attachments can now be stored against any Asset. “This feature enables technicians to be specific about item configuration,” said Dr George Vossos, Chief Technology Officer of LiveTime Software. “The availability of such detailed information impacts the effectiveness of a support team, as they are able to provide job-time estimates when working on a case and measure the effect that an asset status has throughout an organization.”

LiveTime Support and Help Desk continue to lead the industry by delivering comprehensive, zero footprint, web-based functionality that works with any web browser. They are all-in-one solutions, designed to save time and money for any organization offering either internal or external customer service.

Newport Beach, California – November 15, 2004 - LiveTime Help Desk, a leading web-based help desk management tool, has been deployed to manage the support of all IT systems and infrastructure for Barrie Hydro, a major utility company servicing Ontario, Canada. The project, described in a new Case Study, has delivered immediate improvements in several key areas.

The company’s Information Technology department chose LiveTime because it needed a system that was fully web based and offered robust asset management. Furthermore, the solution needed to support a combination of both PC and mainframe users, and allow for future growth.

“LiveTime Help Desk is one of the few truly web based products we could find,” said Darryl Jones, Senior Network Analyst for Barrie Hydro. “And it uses a highly scalable architecture that will allow our infrastructure to grow as we do.” Designed to run on multiple platforms, LiveTime Help Desk can be deployed on a wide variety of hardware and software to maximize existing infrastructure. In addition, LiveTime’s reporting features provide accurate data and the ability to spot trends and plan for future requirements.

“We needed a solution to manage the workflow of support cases from receipt to resolution,” Jones said. “The time to learn the product was minimal so our technicians were able to begin solving cases immediately.” These and other business benefits are discussed in a Case Study, published today and available for download from www.livetime.com.

Cheltenham, UK – October 12, 2004 - Leading web-based help desk management tool, LiveTime Help Desk, has been successfully implemented by Conwy & Denbighshire NHS Trust (C&D). According to figures published in a new case study released today, LiveTime Software’s pure internet help desk solution has provided significant return on investment over the past six months, reducing unresolved calls by 90%.

Replacing a previously outsourced service, C&D deployed LiveTime earlier this year to power its IT help desk team who are responsible for supporting over 6000 users at 60 Sites around North Wales. The task of bringing the C&D help desk in-house required support staff to learn a new product, adjust to new management, work new shift patterns – all in a new location. These major challenges made the flexibility and intuitive workflows of LiveTime crucial to the success of the project.

“On viewing LiveTime, we were immediately attracted by the product’s ease of use and reporting features,” said Anne Martin, Support Development Manager, C&D NHS Trust. “The IT team was also very impressed by the product’s efficient call logging and management, and the pure internet architecture based on standard technologies.” Ms Martin reports that since converting the help desk to LiveTime, open calls have been reduced from over 1,000 to no more than 100. C&D has also capitalised on LiveTime’s open architecture by implementing links with internal asset management and HR systems.

“With LiveTime, C&D were able to meet their most important goal of smoothly bringing the new IT help desk up to speed within three months – from initial workflow analysis, through a complete asset audit right up to decommissioning the outsourced service,” explained UK-based Mike Fellows, Vice President of European Sales for LiveTime Software. “Due to the solution’s ease-of-use and flexibility, C&D has also saved money, increased employee efficiency and improved case close rates.”

Ms Martin commented that, as a manager, she never used the old system but often uses the accessible reporting tools that are an integral part of LiveTime Help Desk. “Being able to generate my own reports quickly and easily has been a great help with managing support calls and the support team.” In reference to LiveTime’s approach to customer service and support, she emphasised that it is, “refreshing to work with a company that is listening.”

Newport Beach, CA – September 8, 2004 - LiveTime Help Desk, a leading web-based helpdesk management tool, has been deployed to manage the support of all IT systems and infrastructure for the City of Prescott, Arizona. This is the latest example of a trend that has more and more companies switching from incumbent solutions to the vendor-neutral, J2EE solutions offered by LiveTime Software.

The city’s Information Technology Department chose LiveTime because they were struggling with the limitations inherent in their previous systems, and required more robust accountability. As a million dollar plus business unit supporting over 500 employees in 22 locations, there was an ongoing requirement to show where resources were spent and by whom. LiveTime’s reporting features provide that data and also the ability to spot trends and plan for future requirements.

The displaced solution was a combination of products, which relied on outmoded client-server technology and lacked the necessary reporting features. In addition, the inability of the old system to scale was a major concern. “We wanted something scalable and web based,” said Nate Keegan, Operations Manager for the City of Prescott. “We used Track-it and Wonderdesk previously and they were too narrow and restrictive. We had to work around their limitations versus having a powerful solution”. LiveTime Help desk is completely web based and uses a highly scalable architecture designed to support tens of thousands of users and customers. Designed to run on multiple platforms, it can be deployed on a wide variety of hardware and software to maximize existing infrastructure.

A quick and seamless conversion to the new system was essential and LiveTime made that possible. In fact, the new system was up and running within days of installation. “LiveTime represents an improvement by several orders of magnitude over what we had” Keegan stated. The application choice was further justified by the support received during the installation process, “We have had nothing but positive experiences from LiveTime’s support department,” he said.

Newport Beach – August 17, 2004 - LiveTime Software today announced that the latest versions of LiveTime Support Desk and LiveTime Help Desk now fill the gap between multi-domain Active Directory (AD) access and J2EE support applications. LiveTime has the ability to scan across multiple domains to locate its users, enabling customer support with greater security and lower administration overhead. The user details are synchronized between LiveTime and the AD to ensure the information is up-to-date at all times.

Regardless of the organization’s structure, LiveTime supports the proper AD workflow. This is of significant importance for complex environments such as universities that segment users into groups within domains.

“Until now, tight integration between the infrastructure provided by Active Directory and J2EE was simply unavailable”, said Dr George Vossos, CTO of LiveTime Software. “LiveTime fills this gap by providing an interface that enables the LiveTime J2EE application to authenticate users using ADS’ single sign-on environment. Our customers are thrilled”, continued Dr Vossos, “as they can offer the very best support experience for the thousands of users across multiple domains through centrally managed access to LiveTime.”

Multi-domain AD access to LiveTime is easily achieved by domain administrators, but the benefits for users are immense. The secure connection between domain groups provides a channel that permits access by users in one domain to knowledge and resources in other domains. This functionality gives LiveTime users a bigger pool of knowledge to draw on when handling cases and standardizes processes across organizations.

Newport Beach – June 3, 2004 - LiveTime Software, a leading developer of J2EE based software, today announced it is shipping LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. These two applications represent the first release from LiveTime that differentiates these two core business functions and delivers products specifically tailored for each market segment.

A significant addition in this release is the inclusion of core Web Services infrastructure, ensuring easy and seamless integration with third party applications. Customers can now link to 3rd party asset inventory and auto discovery tools like InControl, raise new problem tickets and authenticate against LDAP and Active Directory servers all via the LiveTime Web Services Gateway.

Built on J2EE Server Technology, LiveTime’s products remain vendor neutral and infinitely scaleable accommodating an almost unlimited number of users. “LiveTime Support Desk has provided a central means of communication within our company,” said Brian Marvin, President and CEO of consulting group MTC, Inc. “Pretty soon we found it was hard to live without LiveTime, and now that convenience is extended to include our partners too.”

LiveTime Support continues to lead the industry by delivering comprehensive, zero footprint web-based functionality that works with ANY web browser and now offers powerful new capabilities including:

• Online Forums: Create an online community of users and leverage their knowledge to reduce support costs and eliminate unnecessary case tickets.
• Alert System: Allows system wide notification and messaging of important events.
• Client Billing: Integrated online credit card processing to your provider gateway now enables immediate billing when support contracts expire.
• Case Grouping: It is now possible to group cases of a related nature together using a new ‘link’ function. Linked cases can be solved individually, or as a group significantly speeding problem resolution.
• Active directory/LDAP Wizards: Seamless integration for authentication of various user groups. Wizard based setup enables centralized user authentication from central repository.
• Multi-tiered access: New user types include Supervisor, Partner, Finance, Administrator, Technician, and Client. These additional levels of access provide efficient use of resources, as each person can access only data relevant to their needs.

LiveTime Help Desk also includes more robust Asset Management and integration functionality via the new LiveTime Web Services Gateway.

Newport Beach – April 14, 2004 - LiveTime Software announced it will preview two new products during the Support and Help Desk industry’s leading trade events. LiveTime Support 3.0 and LiveTime Help Desk 3.0, to ship in May, are the first new products from LiveTime that are designed for two core business operations and deliver functionality specifically tailored for each market segment.

Offering powerful new capabilities such as Online Forums, Client Billing and Web Services Gateway, LiveTime Support continues to lead the industry by delivering comprehensive web-based functionality.

LiveTime Help Desk includes more robust Asset Management integration and enhanced reporting to the core LiveTime feature set. Built on Application Server Technology both products remain infinitely scaleable, accommodate an unlimited number of users and integrate easily with other enterprise and legacy systems and data formats.

“Version 3 of the LiveTime products represents a major review of the company’s offering and enables LiveTime Software to build and deliver a comprehensive suite of products,” said CEO Dr. Darren Williams. “Now our customers are able to implement a support infrastructure to accommodate their specific requirements.”

Both products will be available for preview at the HDI 2004′s Expo Hall in Orlando, FL, at Booth #703, more info see: www.thinkhdi.com/hdi2004; and also at the Helpdesk & IT Support Show in London, UK, at Stand #350, for more info see www.helpdeskshow.com.

Newport Beach, California – March 15, 2004 - LiveTime Software, a leading provider of J2EE based Help Desk and Support Desk software, today announced it has joined the Red Hat (Nasdaq: RHAT) Ready Program. Building upon the relationship, LiveTime Software also announced the immediate availability of LiveTime Support 2.5 for Red Hat Enterprise Linux 3.

“We are pleased to join the Red Hat Ready Program,” said Dr. Darren Williams, CEO of LiveTime Software. “With many of our customers now deploying their critical business applications across Red Hat Enterprise Linux, it is re-assuring for them to know that LiveTime applications will deploy right out of the box, having already been fully tested and certified against a wide range of hardware platforms.”

“It was a business imperative that our Support Desk run reliably and cost effectively for our large number of internal and remote analysts and customers,” said Daryl Jones, IT Network Analyst at Barrie Hydro Inc. “Testing revealed that LiveTime Support Desk deployed over Red Hat Enterprise Linux 3 consistently outperformed other web-based support applications.”

“At LiveTime Software, our mission is to deliver the most efficient and powerful Support / Help Desk application, leveraging best of breed technology to better serve our customers,” said Keith Woodward, Director, World Wide Marketing Programs. “With Red Hat’s focus on performance, scalability, security and wide IT hardware platform support, we believe that this platform is an excellent choice for our customers.”

Newport Beach, California – March 2, 2004 - LiveTime Software, a leading provider of J2EE based Help Desk and Support Desk software, today announced a partnership agreement with InControl Technology, Inc., a leading supplier of agentless IT Asset Management solutions. LiveTime has licensed InControl’s Service Delivery Assistant to populate the IT asset repository for LiveTime Support and has acquired the right to resell the InControl Automated Inventory solution.

InControl Automated Inventory (AI) interrogates the entire network and inventories every network-attached device: desktop, laptop, server, router, hub, switch, network printer, etc. Extensive hardware and software details are captured and inventoried for each device including: CPU, memory, disk space, attached peripherals, operating system and software applications. InControl publishes the inventory data into the Asset Repository of LiveTime Support.

“Having an accurate and up-to-date inventory of all networked IT assets is an invaluable aid to a support technician. Associating a support call with detailed asset information shortens problem resolution time and increases customer satisfaction,” said Dr. Darren Williams, CEO of LiveTime Software. “With InControl services now available, LiveTime continues to offer our customers best of breed solutions for Enterprise level Help Desks and Support Desks.”

Both LiveTime and InControl are next-generation solutions built upon a Web Services architecture. Integration is seamless and highly flexible. Data from the InControl solution is exported directly through the LiveTime Support user interface. Mining the IT infrastructure for near real-time inventory information is seamless. Setting up the InControl solution to deliver a complete, detailed, and accurate inventory of the networked IT infrastructure can be completed in less than an hour. The discovery and inventory process begins immediately. This solution does not require the deployment of software agents and its zero administration feature minimizes the impact on existing IT resources.

“Customers are demanding scalable Web services solutions that require minimal integration and deliver a strong return on investment. InControl and LiveTime are examples of these next generation applications,” says Rick Berzle, EVP of Business Development at InControl. “Combining LiveTime’s Help Desk with InControl’s Discovery and Asset Tracking solution delivers a compelling solution for IT operations and offers an immediate payback.”

About InControl Technology, Inc.

InControl Technology Inc., headquartered in San Diego, CA., is a leading provider of 100% Web-based IT Asset Management solutions. InControl integrates network discovery, IT inventory and IT Asset Management into complete solution and uniquely delivers IT Inventory Intelligence through its patent pending business logic technology. IT Inventory Intelligence provides user defined high value, high priority information to IT management through reporting and alarming.

For more information visit www.incontroltechnology.com