Newport Beach – December 14, 2005 - LiveTime Software, a leading provider of Java-based Customer Service and Support software, today announced the availability of LiveTime Help Desk version 3.7 and LiveTime Support Desk version 3.7. The introduction of project management, invoicing wizards, and knowledge management workflows, combined with significant performance enhancements make this a significant release for all users.

Projects allow complex sets of incidents to be managed via a single master entity. Each project consists of a collection of incidents that need to be individually managed and resolved before a project can be closed. A typical example is a new hire request, which can trigger a series of events such as a new email account, new workstation, training etc. This would present as a series of separate incidents to be completed by different teams before the project is completed. In addition, project templates can be defined to streamline the creation of these tasks in the future, so that each time a new staff member is hired, a project can be created instantly.

The process of raising and editing invoice items and contracts has also been streamlined through the use of wizards. Access to relevant service level agreements, items, incidents and purchase orders has been simplified with new navigational controls. Finance users also have access to an intuitive payment and delivery process, and incidents that are not covered by a valid maintenance contract are now clearly flagged in the system.

Additional Enhancements

• Significant single server and clustered server performance improvements to support hundreds of concurrent users
• Client and Item searches now permit searching on custom fields. In addition, all global items can be flagged for easy identification
• Users are now able to fast track the creation of new item category templates by cloning existing templates
• Business managers can now receive notification of escalation events by registering with an incidents circulation list
• New audit reports
• Expanded LDAP/ADS functionality includes support for ADS/LDAP over SSL for additional security
• Knowledge base articles now include an audit history and rollback facility together with integrated approvals process

Newport Beach – November 29, 2005 - LiveTime Software, a leading provider of Service Management solutions, and Rave Computer Association, Inc. have entered into a strategic alliance that enables Rave to resell LiveTime’s new Help Desk and Support Desk Appliances to the North American Market.

The benefits to businesses that invest in these solutions are significant and ongoing. The LiveTime Appliance reduces the effort and wasted time that is usually associated with installing, configuring, and then maintaining a server. “We saw a real need for a complete plug-and-play solution for organizations that want a highly tuned, pre-configured, hardened service and support solution with virtually no maintenance,” said Dr. Darren Williams, CEO of LiveTime Software, Inc. “LiveTime’s appliance models are truly unique, and since Rave’s success spans a diverse customer market, we are confident they will be widely accepted in the market,” he said.

Since 1988, Rave Computer Association, Inc. has provided hardware and software solutions to meet their customers’ diverse requirements through integration, customization, and value-added services, but this is the first time that a Customer Service solution has been offered pre-installed and ready-to-run. “These products ensure customers a secure, fault tolerant, plug-and-play solution that will have them up and running within a day” said Tony Scicluna, Vice President of Sales, of Rave Computer Association. “We are pleased be the first to offer these appliances to the market,” he continued “There is no question this will be a popular choice for customers who need the assurance of security and the flexibility of Open Source.”

About Rave Computer

Rave Computer Association, Inc., a privately held company based in Sterling Heights, Michigan, provides ruggedized SPARC-, Intel-, and AMD-based computer systems, along with storage, backup, and turnkey solutions that meet the government and military’s diverse requirements. Rave’s unique services enable customers to enjoy tailored levels of customization and support that match their needs. Visit www.rave.com for more information, or call (800) 966-7283.

About LiveTime Products

LiveTime products are all 100% web based and vendor neutral, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. LiveTime Help Desk is a Web-based Help desk management solution that provides enterprise-class IT support functionality to organizations. LiveTime Support Desk delivers the same level of functionality to organizations of all sizes who offer support services to their external customers. The new LiveTime Appliances leverage the power of LiveTime’s proven Service Management software with leading Enterprise Operating Systems and Hardware. For more information about LiveTime products visit www.livetime.com.

Newport Beach – November 21, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service management software, today announced the general availability of the LiveTime Appliance, the industry’s first service management appliance. Designed exclusively for 64 bit operation, the appliance has been specifically optimized for high concurrent access, fault tolerance and security and is based upon the Solaris™ 10 Operating System (OS) from Sun Microsystems.

Designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.

Available in seven configurations, including single, dual and dual core processors on AMD Opteron and the UltraSPARC IIIi processors from Sun Microsystems, the appliance can be run as a standalone system, application or database server. It can also be configured in clusters for greater redundancy and failover. “By combining the LiveTime appliance with Sun’s Solaris 10 OS, the most advanced operating system on the planet, our joint customers will be able to significantly reduce their total cost of ownership,” said Christopher Ratcliffe, Director of Solaris Marketing, Sun Microsystems.

Further demonstrating LiveTime’s leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 4.1, PostgreSQL 8.0, Apache Web Server 2.0, Apache Tomcat 5.5 and Java 5. “LiveTime continues to be a strong supporter of open source software within the enterprise,” said Dr. Darren Williams, CEO of LiveTime Software. “By leveraging best-of-breed open source products, our customers will benefit from LiveTime’s unique performance and fault tolerant characteristics.”

Newport Beach – November 9, 2005 - LiveTime Software, a leading provider of Java based service management software, and Centennial Software, the leading point-solution of network discovery and IT asset management, have agreed to expand their partnership to significantly enhance the auto-discovery and tracking capabilities available to LiveTime customers.

LiveTime’s configuration management database (CMDB) capabilities provide a detailed catalog of an organization’s IT environment. Combined with Centennial Discovery, customers will also be able to automatically discover all software and hardware infrastructure items available across the network. More specifically, Centennial Discovery helps identify the physical location of the network devices on ethernet networks, audit all corporate hardware and software across the network and access software usage information.

“Understanding what hardware and software resides on the network is the first step in the asset management lifecycle,” said Brian Hranka, vice president of OEM programs at Centennial Software. “Combining Centennial’s expertise in dynamic IT asset management with LiveTime Software’s robust customer service and support software creates a compelling solution for organizations looking to obtain an accurate view, and consolidated management of all strategic assets.”

LiveTime’s pioneering asset management integration engine (AMIE) is the key to the success of this partnership, ensuring seamless integration and operation.

“The LiveTime CMDB provides configuration management capabilities within LiveTime Help Desk, and this partnership with Centennial expands that to enable our enterprise customers’ automatic access to valuable corporate IT assets,” said Kerry Butcher LiveTime Software’s executive vice president of global marketing. “In pairing with Centennial, a recognized leader, LiveTime further demonstrates its commitment to providing customers with a broad range of options for their Service Desk requirements.”

About Centennial Software

Centennial Software is a leading developer of IT asset discovery and security management solutions with more than four million licenses sold to blue-chip organizations around the world. Available through a global network of resellers and market-leading OEM vendors, Centennial Software’s solutions are designed to help organizations better manage their IT infrastructure, maintain compliance and reduce operational risks. The company operates offices in the USA, UK, Germany and Australia. For more information, visit www.centennialsoftware.com

Newport Beach – October 24, 2005 - LiveTime Software, a leading provider of Service Desk solutions, today announced its upcoming release of LiveTime Version 3.7 fully supports IBM DB2 UDB v8.2 running on the UNIX, Linux and Windows platforms. The release also includes strengthened support for IBM’s WebSphere J2EE web application server.

“LiveTime is the only Service Desk application on the market that will natively deploy inside the WebSphere J2EE server and run against a DB2 UDB RDBMS,” said Dr George Vossos, Chief Technology Officer of LiveTime Software.

Historically, organizations that standardized its technology platform on IBM J2EE were forced to use non-J2EE, client-server service desk software to run its Service Desk operations. This created a maintenance nightmare for IT staff, as they were required to integrate, synchronize, and tune the mission critical service desk application across various platforms and components.

Within a matter of hours, LiveTime Help Desk and LiveTime Support Desk can be deployed on any J2EE environment, including WebSphere. Out of the box functionality includes service level management, knowledge base, client portal, management reporting, escalation and notification engine. The announcement to support DB2 UDB provides LiveTime customers with the most advanced J2EE web server and RDBMS support in the industry.

LiveTime enhancements to its DB2 connector significantly improves an organization’s ability to deploy and operate a high throughput, high performing Service Desk, across the IBM technology stack. LiveTime’s Vossos championed expanded support for DB2 and WebSphere as a clear choice for IBM customers. “LiveTime’s support for DB2 UDB is a new and attractive option for any organization that wants to take advantage of the high performance IBM J2EE platform. LiveTime continues to demonstrate clear leadership as it provides fully integrated and optimized interfaces to industry leading enterprise services, including IBM DB2, at no additional cost to its customers.”

Newport Beach – October 17, 2005 - LiveTime Software, a leading provider of J2EE based help desk and support desk automation software, continues to gain popularity with CIO and CTO’s of education institutions due to its vendor neutral and flexible approach. LiveTime’s fully web-based solution is increasingly selected by leading educators to streamline support services within their complex environments.

LiveTime Help Desk makes delivery of IT services easy with its rapid, synchronized integration with LDAP and Active Directory servers. “The AD integration is comprehensive and very straightforward to configure, with the help of the well prepared documentation,” said Dan Shyne, Computer Network Manager, Enlarged City School District of Troy, NY. “It is clear that LiveTime really understands the processes and issues we confront, and their own technical support department has proven to be quite knowledgeable and well prepared to diagnose and remedy the technical issues that we’ve faced during our ongoing implementation phase.”

Ken Chitwood, Web Systems Administrator for the Technology Department at Wilson County Schools, is impressed by LiveTime’s problem management capabilities. “The ability to configure problem types for each item greatly enhances the quality of calls submitted and entered into the system, and makes it easier for people to submit calls,” he said. “And I am extremely impressed by the new view filters, which greatly speeds our prioritization and auditing of incidents in the system.”

LiveTime’s Asset Management tools make a real difference to the productivity of the team at the University of Northern British Colombia. “This functionality gives our support technicians immediate access to the most up-to-date information about all our users and their assets, and the entire configuration process was done in a day,” said Trevor Fuson, Systems Analyst at UNBC after migrating to LiveTime Help Desk version 3.6. “Once again, LiveTime has delivered an amazing product.”

Dr George Vossos, Chief Technology Officer for LiveTime Software maintains the overwhelming adoption of LiveTime by education users results from LiveTime’s pragmatic approach to service management. “At LiveTime, we understand the challenges facing educational institutions as they strive to increase service response levels in a decentralized and complex IT environment. LiveTime provides mature ITIL processes in the key area of service support that allow users to rapidly tailor and deploy help desk services across the entire user community with very low administration overheads,” said Dr Vossos.

Cheltenham, UK – October 10, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based help desk, customer service and support software, has announced the appointment of Mexon Technology as the sole distributor of LiveTime products in the Benelux countries and France. Mexon Technology, with offices in the Netherlands, Belgium and France, is a leading supplier of Service Management, Customer Relationship Management (CRM) and Asset Intelligence solutions.

LiveTime products are based on a pure internet architecture that represents a major advance in the way service and support are delivered using open industry standards – letting customers rapidly deploy on any OS, any database and with user access to the system from any browser. The all-in-one products are ITIL-compliant and complete with a rich feature set including configuration management, knowledge base, extensive reporting, client self-service and service level management.

“Customers are now demanding scalable Web services solutions that require minimal implementation and deliver a strong return on investment. LiveTime is the best example of this new generation of Service Management solutions,” says Harry Lieferink, Managing Director of Mexon Technology.

“I’m delighted to be partnering with Mexon’s talented team. Their experience of the Service Management market is second to none and I’m very confident that they will be very successful across all market sectors in Benelux and France”, commented Darren Williams, LiveTime CEO.

About Mexon Technology

Mexon Technology is a leading supplier of Service Management, Customer Relationship Management (CRM) and Asset Intelligence solutions in the Benelux and France. Its services include Sales & Marketing force automation, Service desk, Process Performance Management and Asset Intelligence. Mexon Technology always aims to develop a partnership with new and existing clients. Inherent in this is a continual adaptation of product and service portfolios to the latest developments. Many of the most successful companies today have chosen solutions from Mexon Technology to optimize their CRM and Service Management environment and analyse their assets. Mexon Technology is part of the Aexis Group. For more information, please visit www.mexontechnology.com for more information.

Newport Beach – October 3, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service desk software, today announced its web-based, vendor-neutral Help, Support, and Service Desk software solutions are available to federal agencies via the United States General Services Administration (GSA) GSA Advantage!® program, through an alliance with Rave Computer Association, Inc. As a result, federal agencies can now take advantage of LiveTime’s leading solutions for incident, knowledge, asset, and service-level management.

LiveTime provides web-based, vendor-neutral Help Desk software, Support Desk software and Service Desk software, complete with sophisticated problem identification, resolution, knowledge base and service-level management capabilities. LiveTime’s pure Internet architecture represents a major advance in the way service and support is delivered. Using open industry standards, LiveTime speeds problem resolution, reduces support costs with an intuitive user interface, and incorporates support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley (SOX) best practices.

Now, the GSA will make available to all federal agencies LiveTime’s complete list of offerings for service desk management. This includes LiveTime Help Desk, which streamlines internal customer support interactions within any organization, as well as LiveTime Support Desk to assist with managing external customers and partner networks. LiveTime delivers solutions that leverage the latest technologies to improve service delivery. And in association with Rave, customers receive leading service and expertise.

“Specializing in an industry that is constantly changing has been a challenge as we have updated and upgraded our skill sets and the services we deliver to meet our customer’s ‘added-value’ requirements” said Rick Darter, CEO and President of Rave Computer Association, Inc., a provider of quality products and services to public agencies since 1988. “We have remained focused on our core competencies and have not deviated from our quality of service, integration of multi-vendor hardware and software, usage of best of brand products, or our commitment to building long term relationships” he continued. “We are pleased to partner with LiveTime Software and to offer their products to the Public Sector through our GSA Schedule”.

A heavy reliance on IT, combined with the need to justify budget expenditure, has prompted many in the public sector to seek reliable, cost-effective and easy to use solutions that offer rapid ROI and robust reporting capabilities. Reducing costs through increased staff productivity and reduced call volume can enhance public perception of an organization by enabling faster and more accurate responses to people’s inquiries or requests for services. “As government budgets are reduced or re-prioritized, public sector organizations must improve both internal and external customer service and satisfaction and maximize their operational efficiency. What these organizations need are the tools to deliver effective service to the public while managing or reducing overall costs,” said Todd Nugent, Director of Sales, North America at LiveTime Software. “Our inclusion on the GSA schedule enables us to further expand our federal sales channel and simplify the government purchasing procedure for our products.”

About Rave Computer Association, Inc.

Rave Computer Association, Inc., a privately held company based in Sterling Heights, Michigan, provides ruggedized SPARC-, Intel-, and AMD-based computer systems, along with storage, backup, and turnkey solutions that meet the government and miltarys’ diverse requirements. Rave’s unique services enable customers to enjoy tailored levels of customization and support that match their needs. Visit www.rave.com for more information, or call (800) 966-7283.

Newport Beach – July 20, 2005 - LiveTime Software, a leading provider of J2EE based Customer Service and Support software, today announced the availability of LiveTime Help Desk version 3.6 and LiveTime Support Desk version 3.6. This release includes workflow and terminology changes in line with ITIL recommended processes and integrated Configuration Management. As previously announced, this version also introduces integration with leading asset management systems.

The most noticeable change in 3.6 is the embedded CMDB. The new Configuration Editor allows administrators to manage configuration items (CIs) and construct service catalogs that are relevant to an organization’s environment. This information is used to assess the severity of any incident based on the business impact to critical services. “The new level of customization is spectacular,” said Trevor Fuson, Systems Analyst, University of Northern British Columbia, “It allows us to fine-tune LiveTime through the new custom item configuration to meet any foreseeable application, from Facilities to Medical support.”

Embedded in this release is the Asset Management Integration Engine (AMIE), which provides a unique adaptive mechanism for integrating information from the repository of any third party RDBMS-based asset management system. LiveTime now fully integrates with many industry leading asset management systems, including LANDesk, Novell ZENworks, Microsoft SMS and Centennial. This functionality enables LiveTime to rapidly respond to customer requests for asset management integration, regardless of the third party technology the customer selects.

Version 3.6 also introduces customized views, enabling users to adapt to a specific workplace scenario or usage pattern. This, combined with the drill-down dashboard feature, gives users real-time access to performance statistics that ensure they are always performing at an optimum level. Mr. Fuson highlighted the benefits of the improved user interface stating “The new release has amazing performance and huge usability improvements. Once again, LiveTime has delivered an amazing product.”

Other notable feature enhancements in this release include:

• Ability to rollback items to a previous baseline
• Handshaking facility for proposing solutions and automatically closing incidents
• Organizational ownership of items – The ability to assign multiple departments or companies to an item
• Extended incident allocation logic – Incident assignment now considers “Problem Type” and Help Desk departmental specialties
• Expanded Reports – new reports which include organization-focused statistics Resource utilization history for incidents.

This release also refines some terminology in line with industry best practices and ITIL guidelines. “This version incorporates a significant reorganization in the way assets are handled which will benefit all users, whether they are aspiring to ITIL, Sarbanes-Oxley or Basel II compliance, or simply striving to deliver the best possible service to their customers” said Dr Darren Williams, Chief Executive Officer of LiveTime Software.

Newport Beach – July 13, 2005 - LiveTime Software, a leading provider of J2EE based Customer Service and Support software, announced its pioneering asset management integration engine (AMIE). This new functionality allows LiveTime applications to seamlessly integrate with virtually any RDBMS-based asset management system, including LANDesk Management Suite, Novell ZENworks, Microsoft Systems Management Server (SMS) and Centennial Discovery.

Due for release later this month, LiveTime Help Desk 3.6 includes an innovative mechanism for importing and synchronizing information from the repository of any third party RDBMS-based asset management system. This means any organization can integrate LiveTime with its preferred asset management tool.

This unique approach to integration allows LiveTime applications to dynamically adapt to changes in third party asset management systems without requiring new modules or adaptors. Creating a totally new paradigm in the industry, customers no longer have to wait for the vendor to provide integration to little known or unsupported asset management systems.

“LiveTime Help Desk 3.6 will be welcomed by organizations seeking to synchronize its current software and hardware asset registers with the service desk,” said Dr George Vossos, Chief Technology Officer at LiveTime Software. “The convenience of being able to continue to manage assets using existing industry tools and then synchronize with LiveTime applications, is a huge win for IT departments that need to guarantee the currency and relevance of assets in the service desk,” he said.

The inclusion of AMIE further reflects LiveTime’s commitment to vendor neutral solutions. LiveTime currently provides support for any web browser, any operating system and any database, maximizing an organizations existing infrastructure.