Newport Beach, CA – December 12, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Service Manager v4 has achieved PinkVerify™ Service Support Enhanced certification. PinkVerify certification confirms that LiveTime Service Manager meets all Information Technology Infrastructure Library (ITIL™) product compatibility requirements and represents the highest level of IT Service Management (ITSM) vendor certification.

LiveTime Service Manager 4.0 now supports five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management. LiveTime was awarded the certification after a thorough verification process carried out by Pink Elephant, a leading global IT management best practices company.

“As companies seek to align IT with the business, the need to follow ITIL best practices is increasingly important,” said David Ratcliffe, President and CEO of Pink Elephant. “We recognize LiveTime’s commitment to help customers achieve continuous process improvements, align IT with the business, and optimize the quality of service delivery across the organization. We congratulate LiveTime on achieving Service Support Enhanced certification.”

“A growing number of organizations understand the real benefits of implementing service support best practices,” said Dr. Darren Williams, CEO of LiveTime Software. “ITIL offers the guidelines and now LiveTime provides the tools for customers to easily integrate and implement ITIL processes. We are committed to helping our customers address this tough challenge.”

With ITIL Service Support Enhanced certification, LiveTime customers are now able to visualize ITIL process and take advantage of the benefits of integrated service level management and unlimited workflows. These features, combined with the ability to synchronize with Active Directory/LDAP servers and asset management and discovery tools, make LiveTime Service Manager 4.0 a comprehensive service support solution for any enterprise seeking to deliver high quality customer service.

About Pink Elephant

Pink Elephant is a leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to help improve the quality of IT services through the application of established best practices, including ITIL. For more information, please visit www.pinkelephant.com.

Newport Beach, CA – November 6, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Help Desk has been successfully implemented by Genus to deliver best practice service and support to its customers.

Genus is a world leader in applying quantitative genetics and biotechnology to animal breeding. Located in over 30 counties on five continents, Genus’ technology and products serve a global supply chain of farmers, breeders, processors, distributors, retailers and consumers.

Over 40 years, Genus expanded from 125 staff members in a single location, to an international corporation with 1800 employees. Throughout the expansion, the IT support team used a LAN designed tracking system to manage the incident, change and release processes for applications developed in-house, and commercially available IT infrastructure.

Lori Mills, Genus Support Service Manager said the decision to invest in a new help desk application was made because support technicians in remote offices could not track incidents on the LAN system. To effectively manage the support process over multiple time zones, a help desk with a web interface and ‘follow-the-sun’ capability was required.

Genus was attracted to LiveTime’s web-based service management solution due to its open standards and support for disparate IT environments. The final decision to invest in LiveTime was made because of the ease of use, flexible interface and integration with the company’s existing infrastructure.

“The move to LiveTime allows all technicians in all locations to connect to the tracking system, and calls are now being logged accurately,” said Lori Mills. “Response is fantastic, even from Eastern Europe, where the internet service is not always consistent,” Lori said.

Genus has found its support workflow has also been enhanced by the addition of time-saving features such as ‘Quick Calls’, which rapidly raise and solve problems in a few clicks. “The technicians love the Linking to Projects option that allows them to update multiple tickets with a single entry,” commented Lori.

LiveTime Help Desk has enabled the Genus IT support team to provide a cohesive, high quality global service that is available around the clock. “From the CIO down, we have all been extremely happy with LiveTime and the power it provides,” said Lori.

Newport Beach, CA – October 30, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Help Desk has been selected by UNIONBAY to deliver best practice service and support to its customers.

UNIONBAY is a rapidly growing apparel marketing and distribution company located in Kent, Washington. Its alternative sportswear clothing line is available at all major department stores across the United States such as Macy’s, Nordstrom, Robinsons May, Kohl’s and JC Penney. The highly motivated employees support a diverse range of customers servicing the continental United States.

UNIONBAY’s existing help desk solution consisted of a custom-built application for project management and informal incident tracking communications. In seeking a more comprehensive solution, management required detailed reporting, accountability and improved customer service. Additionally, UNIONBAY needed a system which was capable of growing with the organization rather than one which continually required replacing technology. Giving end users the ability to submit and monitor progress of all requests from any location and desktop was also essential, and something that no other vendor could provide. LiveTime was selected for its standards-based approach to customer service, utilizing ITIL best practices, and unparalleled ease of use for customers, technicians and management.

“Our users are very happy with the user interface and are now confident that their requests will be handled in a timely manner. As a manager, it is great to finally have a big picture of all our requests.” said Craig Roberts, Technical Services Supervisor at UNIONBAY.

Since the LiveTime system has been implemented “technicians have been able to better understand and identify which tasks take up the most time and to identify opportunities for improvement” said Craig.

Decision challenges included demonstrating both the need for and the ROI to non-IT management. However the compelling total cost of ownership (TCO) and unparalleled depth of features offered by LiveTime made the selection process much easier.

Newport Beach, CA – September 6, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced immediate availability of LiveTime Help Desk 4.0 and LiveTime Support Desk 4.0. Both products now incorporate the same core technology platform that powers LiveTime’s flagship ITIL product, LiveTime Service Manager.

Both products now provide transparent migration to the company’s full ITIL compliant Service Management offering, LiveTime Service Manager. “This is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key, noted LiveTime CTO, Dr. George Vossos. “No database changes are required, which allows organizations to seamlessly migrate to full ITIL functionality as needs dictate or budgets allow.”

Major enhancements include:

• Customizable Incident Management workflows
• Single Sign On (SSO) allows immediate access without repeated logins
• Performance increase of over 50% across all platforms increasing the number of concurrent users per machine by a factor of 2.
• Incident Analysis enables users to select from a list of proposed solutions for an incident.
• Projects enable incident templates to be grouped together with Quick Calls to speed profiling of common tasks
• SLA contracts can now apply to Incidents, Clients or Organizational Units, so a single agreement can cover all items owned by either a user, a department, or a company, as necessary
• SLA Breach codes are now incorporated so that technicians can justify and explain breaches when certain milestones are reached
• Enhanced Knowledge Base enables articles to be grouped so that all related articles are available when browsing solutions.

LiveTime Help Desk and Support 4.0 adhere to ITIL best practices and support the 3 core processes of Incident, Configuration and Service Level Management. This provides a unique approach for companies wishing to adopt best practices but are not yet ready for full service management including Problem, Change and Release Management.

LiveTime continues to embrace open standards with this release and supports all major browsers available such as FireFox, Opera, Netscape, Safari, Konqueror, Internet Explorer and others. The release also includes support for MySQL 5.0, 5.1, Postgres 8.1 and Microsoft’s SQL Server 2005 in addition to the current legacy support for these and other major databases.

Cheltenham, UK – July 25, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced a new partnership with Oslo-based Service Management Nordic (SMN) for sales and support in the Norwegian market. Under the terms of the distribution agreement, SMN will be the sole distributor for LiveTime’s IT Service Management products in Norway. Dedicated to providing best-of-class ITIL compliant business solutions, SMN can now offer its customers new levels of efficiency and reliability with LiveTime’s ITIL-certified Service Manager product line.

LiveTime’s Java and Web-based, Service Management products, based on a Pure Internet Architecture, represent a major advance in the way service and support are delivered in the enterprise using open industry standards. LiveTime’s Help Desk and Customer Support software enables customers to rapidly deploy on any OS and any database, with user access to the system from any browser. LiveTime’s flagship product, LiveTime Service Manager offers PinkVerify Service Support ITIL Certification from Pink Elephant and delivers a rich feature set including the five ITIL processes for Incident, Configuration, Service Level, Change and Problem Management.

“Service Manager delivers a compelling proposition with a unique combination of features, ITIL certification and an open, scalable product architecture,” said Roger Weidal, Service Management Nordic Managing Director. “For an enterprise-level product, Service Manager is unusually easy to install and maintain with a low cost of ownership. The user interface is efficient and intuitive, and rich functionality is provided out-of-the-box.”

“We are delighted to have established this new partnership,” commented Mike Fellows, LiveTime’s VP EMEA Sales. “SMN has extensive experience in the IT service management business and this relationship is a significant step in building LiveTime’s presence in the Norwegian market.”

About Service Management Nordic

Based in Nesbru, Oslo SMN has over ten years’ experience of delivering business process solutions to the Norwegian enterprise market. SMN provides value to their customers by bridging the gap between IT infrastructure and business processes. As IT departments are facing continuous demands for efficiency, better services and business alignment, the need increases for solutions that support and automate fast-changing IT processes.

Newport Beach – July 19, 2006 - LiveTime Software, a leading provider of Java-based Customer Service and Support software, today announced that its web-based help desk management tool, LiveTime Help Desk, has been selected by Columbus Metropolitan Library (CML) to manage and deliver a complete IT Help Desk Service to its customers.

The Information Systems Department at CML selected LiveTime to power its help desk and support the team responsible for delivering IT services to 800 staff and 1700 computers across 22 sites. The library includes Main Library, Outreach Services Division and 20 branches located throughout Franklin County, Ohio, and is ranked number one among large U.S. public libraries.

“We were immediately attracted to LiveTime’s ease of use and pure internet architecture,” said Penny Phensuvabharp, manager of Computer Operations for CML. “LiveTime met all our requests and needs for an in-depth demonstration of their product, and we look forward to working with them to provide the best possible service to our customers.”

“The task of selecting the best help desk solution to replace their current installation was driven by the need to deliver a service that was truly web based,” said Kerry Butcher, VP of Marketing at LiveTime Software. “The ability to customize workflows, interface, and case database were also key requirements”.

Newport Beach – June 15, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software, has been invited to present to the 7th annual IT4BC Conference, to be held at the University of Northern British Columbia, June 15-16.

Dr. Darren Williams, Founder and CEO of LiveTime Software, will present on the topic “Implementing ITIL best practices for customer service and support,” drawing on the real-world challenges of LiveTime customers to illustrate his presentation.

The IT Infrastructure Library (ITIL) defines a set of best practices for service and support. Williams’ talk will outline what ITIL is about and focus on the 5 key business processes – Incident, Problem, Change, Service Level, and Configuration Management – and how they can be used to provide support services in an education environment. LiveTime has developed its customer service and support products with a clear understanding of the specific challenges facing organizations that provide support in the educational environment, and has built a strong customer base in this market.

About IT4BC 2006

The 7th Annual IT4BC Conference, will be hosted by UNBC on June 15 – 16, 2006 at the Empire Landmark Hotel, Vancouver. The conference will bring together colleagues from most of the post-secondary institutions across the province to share ideas, experiences and lessons they have gained. Previous conferences were hosted by Kwantlen University College (2000, 2001), University College of the Fraser Valley (2002), Capilano College (2003), Vancouver Community College (2004) and British Columbia Institute of Technology (2005). They were extremely popular for both sponsors and attendees. Last year’s participants included 29 sponsors and 250 attendees from 25 educational institutions.

About Dr. Williams

Darren Williams is Founder and CEO of LiveTime Software. Dr. Williams drives the corporate direction and vision. Since its foundation, Dr. Williams has led the company’s expansion into several key markets within the UK, Europe and Australia. With 300% year over year growth, LiveTime has quickly become a leader in the service management industry and has overtaken the competition with its technology leadership and adoption of open standards. Dr. Williams holds a Ph.D. from the University of Melbourne.

Newport Beach – June 13, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced several new key accounts in the K-12 and tertiary education sector.

The Education sector is a complex information systems environment that demands highly efficient and cost-effective support operations. With support for Information Technology Infrastructure Library (ITIL®) best practices LiveTime provides an industry-standard framework for IT service delivery and support. As the only vendor-neutral solution on the market, LiveTime Help Desk has been rapidly adopted due to its ease of use and heterogeneous support for all web browsers, operating systems and databases.

With 23 sites across middle Tennessee, Wilson County School District selected LiveTime to streamline its work process. “LiveTime has increased security and lowered the cost of support operations,” said Mr Ken Chitwood, Network Engineer for Wilson County School District. “With the online system, technicians are able to evaluate the call volume at a location prior to going to the site and to bring the appropriate material with them, streamlining the onsite visits and optimizing available resources” Mr Chitwood said. “And, since it is the end of the school year for us, we have been using the reports features to help justify our support costs and increase our number of technicians.”

Other K-12 organizations that have recently invested in LiveTime to manage IT infrastructure include Charlotte County Public Schools, FL and East Allen County Schools, IN. Charlotte is one of the fastest growing counties in Florida and the school district is responsible for over 17,000 students. East Allen County Schools is a growing, dynamic school corporation located on the eastern side of the Fort Wayne, Indiana, with a metropolitan area that consists of 20 separate locations.

For Buena Vista University located in Storm Lake, Iowa and situated over 16 sites, the key to success was platform independence and low training costs. As one of America’s most wired small campuses, they must be prepared to support all platforms and all browsers and LiveTime has delivered that capability. “LiveTime is committed to delivering products that make our customer’s business more successful. In the education sector, this means delivering superior technology and low total cost of ownership,” said Ms Kerry Butcher, LiveTime Software’s Vice President, Marketing.

Newport Beach – April 26, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced that LiveTime Service Manager v4.0 has received PinkVerify™ Service Support ITIL Certification from Pink Elephant. Service Manager v4.0 has been certified for the following core ITIL processes: Incident, Problem, Configuration, and Change Management.

LiveTime worked closely with Pink Elephant to achieve ITIL compatibility for the new release of LiveTime Service Manager 4.0 – LiveTime’s first ITIL certified service management product. The PinkVerify™ stamp of approval means LiveTime Service Manager supports best practices and identifies LiveTime Software as a vendor that has explicitly demonstrated a commitment to ITIL and its vision for process integration.

“This certification allows LiveTime customers, current and future, to gain all the benefits that an ITIL compatible process implementation offers,” said Dr Darren Williams, CEO of LiveTime Software. “Improved quality, greater efficiency, assured regulatory compliance and the alignment of IT infrastructure with business objectives will enhance the service our customers deliver.”

In addition, LiveTime is currently working towards certification for Service Level Management, which will culminate in the PinkVerify™ Service Support Enhanced certification.

Pink Elephant manages an ITIL verification process that objectively tests software products in meeting the functional requirements needed for a tool to support the ITIL service management framework. PinkVerify™ offers an objective, best practice based set of criteria that organizations can use to assess service desk tools.

About Pink Elephant

Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including ITIL. For more information, visit www.pinkelephant.com.

Newport Beach – April 24, 2006 - LiveTime Software, a leading provider of J2EE-based Service Management software, today released LiveTime Service Manager 4.0. Supporting the five core ITIL processes, Incident, Problem, Configuration and Change Management, along with the service delivery process of Service Level Management, customers are assured greater efficiency and improved quality of service.

With an embedded Configuration Management Database (CMDB), LiveTime Service Manager has been designed from the ground up around ITIL process guidelines. The completely web-based, browser-neutral solution is available as an appliance or as software that can be installed on any platform and database. It provides an integrated knowledge base, management reporting and customer self-help portal. Active Directory/LDAP and asset management connectivity allow LiveTime Service Manager to fit seamlessly into any enterprise environment to deliver best practice customer service and support.

Based on a flexible licensing model, customers will be able to choose when their organization is ready for process change. LiveTime Service Manager unifies the five key processes in one application but allows organizations to choose a phased implementation. For example, an initial implementation of LiveTime Service Manager may include incident and service level management with some basic asset management. Then, when the client is ready they can fully configure the CMDB working with Change Management.

Ease of installation and migration was a priority in the development of LiveTime Service Manager. “This is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key,” said Dr George Vossos, CTO of LiveTime Software. “As database changes are required, an organization can seamlessly migrate to full ITIL functionality as their needs or budgets allow.”

LiveTime Service Manager will also integrate with third party Asset Management tools such as LANDesk, Novell ZENworks, Microsoft SMS, Centennial Discovery and LiveTime’s own Discovery software for automatic synchronization with LiveTime’s built-in CMDB. Organizations can define relationships and build a service catalog as required and benefit from a single repository of asset information for efficient incident management from the moment of installation.