Newport Beach, CA – December 3, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced that LiveTime applications will be available as VMware virtual appliances in the first quarter of 2008. Based on LiveTime’s custom JeOS Linux distribution optimized for Java runtime environments and virtual machines, organizations can deploy LiveTime on existing VMware servers or VMware player.

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System (JeOS, pronounced juice) for its needs. This makes the system easy to update and maintain and provides a very small footprint of approximately 400MB (around 200MB without the application and database layer).

Development has been driven by strong customer demand from small to medium sized businesses. Organizations want the benefits of LiveTime’s open standards based Help Desk and Service Management solution, but may not have the in-house expertise to manage the entire technology stack.

LiveTime has been developing and testing its JeOS for Java runtime environments for the last year to ensure performance and compatibility with VMware. The system includes a Java 6 JDK, Apache 2.2, Apache Tomcat 6.0 and PostgreSQL 8.2 with a 32 bit Linux 2.6 Kernel. A 64 bit edition will be available when it is officially launched next year. It is currently compatible with all x86 architectures. LiveTime is also considering making it’s JeOS available to other developers in 2008.

Newport Beach, CA – November 26, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced the appointment of H@rlock Srl as a reseller for the Italian market. Milan-based H@rlock is a leading supplier of compliance solutions that also provides ITIL training and consultancy services. Giving significant focus to the pharmaceuticals industry, H@rlock will resell LiveTime Service Manager and LiveTime Help Desk throughout Italy.

“We look forward to introducing LiveTime’s products to our customers,” said Huub Commandeur, H@rlock’s Business Development Director. “LiveTime Service Manager’s ease of use and low TCO are unusual amongst enterprise-level software products and I’m sure these benefits will be of considerable interest to the markets we serve, especially to the many Italian SME-sized organizations that need to address the same enterprise IT challenges, but with smaller budgets. With LiveTime’s ITIL-Based solutions we can offer exactly this!”.

“Italy’s a challenging market where it’s essential to make the right partnerships. H@rlock’s business fits very well with ours and I look forward to a long and fruitful partnership.” commented Mike Fellows, Managing Director of LiveTime’s EMEA operations.

About H@rlock Srl

Founded in 2001, H@rlock is a leading supplier of compliance solutions in Italy serving a range of industry sectors including pharmaceutical, finance, manufacturing and food retailing. H@rlock solutions address corporate data & information flows, document management and process & compliance management to allow companies to gain full electronic control over their business processes and to monitor compliance with FDA, Sarbanes Oxley, SEC, Privacy Laws, GxP and other regulations.

H@rlock’s Compliance Suite is a combination of Software Applications and Training & Consulting Services built upon a solid foundation of implemented ITIL-based IT Service Management processes & services. H@rlock is also a long-term provider of ITIL-Based education & implementation services supported by a suite of leading-edge IT Service Management Tools, helping companies to manage their IT in a structured way and to obtain ISO-20000 certification. For more information visit www.harlock.biz.

Newport Beach, CA – November 13, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced an update to its Service Management suite to address compatibility with Safari 3.0 and Mac OS Leopard. LiveTime can now be deployed on Mac OS X Leopard in both desktop and server editions with no additional requirements.

LiveTime and Apple’s strong commitment to open standards makes Mac OS X Leopard a perfect platform for delivery of LiveTime’s Service Management and Help Desk product suite. The application server infrastructure and plumbing required for LiveTime is built directly into the operating system. Simply populate any SQL database with the LiveTime schema, deploy the application in either the JBoss or Tomcat application containers and the system can be operational in less than 30 minutes.

LiveTime has also optimized the presentation layer on Mac OS X Leopard by making specific changes for Safari 3.0 for a rich user experience with its Web 2.0 interface. LiveTime’s integrated spelling, online chat and RSS feeds provide completely new levels of interactivity for customers.

LiveTime’s Help Desk and Service Manager enables enterprises to automate the service desk function using a combination of industry acknowledged best practices and best of breed technology. LiveTime’s automated service desk process allows customers to submit, track and manage service support requests via email or the customer portal based on Web 2.0 and open standards.

Newport Beach, CA – October 10, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced the successful rollout of LiveTime Help Desk and Service Management across 15 major school districts in the United States. Supporting more than 2 million combined end users, LiveTime has been able to improve service and lower the total cost of providing support using its SaaS based Help Desk.

The School District of Philadelphia is the eighth largest school district in the United States and services more than 250,000 students, 30,000 staff and 350 schools. LiveTime provides the central point of contact for all help desk enquiries and solutions and is a mission critical part of the district’s infrastructure. LiveTime’s Service Appliance has been able to provide more than 99 percent uptime for all enquiries and facilitated the rapid resolution of incoming calls. LiveTime has significantly reduced training costs and call volume.

Charlotte County Public Schools in Port Charlotte, Florida, services more than 17,500 students. It has facilitated help desk interactions through LiveTime’s customer portal for over 12 months. “We can now identify problem areas with a global perspective. This allows us to allocate sufficient resources to each location,” said Gerald Ping, Network Analyst, Charlotte County School District. “LiveTime has also been able to give us quantifiable data on all of our support related metrics.”

Lincoln Public Schools, in Lincoln, Nebraska, provides support for more than 32,000 students across 61 schools and program sites. Technical support requests are made through LiveTime and automatically routed to the building technician as appropriate. Incidents are subsequently escalated to the appropriate district support staff.

LiveTime’s broad support for ITIL best practices, ease of use and minimal training has helped LiveTime become the leading vendor of Help Desk solutions across the United States education sector. Please refer to LiveTimes’ education solutions site for more examples of how LiveTime is being used in the education sector.

Newport Beach, CA – September 4, 2007 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk software, today announced the general availability of LiveTime Service Manager v5 and LiveTime Help Desk v5. Containing more than 100 new productivity features and Ajax-based, Web 2.0 interactivity, LiveTime Software significantly raises the bar for ITIL Service Management as it delivers increased performance, plus the interactivity of a rich internet browser application (RIA) powered by J2EE and advanced Web Services.

New features announced as part of LiveTime v5 include:

• Internationalization - Allows users to access LiveTime in their local language. All user interface strings are contained in an easily customizable text file for true application internationalization.
• Live Chat - Within the new Web 2.0 customer portal, customers with an active incident can initiate a live chat session with the assigned technician, or optionally, with a member of the technician’s team.
• Customer Surveys - Users are now able to publish and manage customer surveys. Functionality includes the ability to define, distribute, inspect, collate and analyze survey responses.
• Customized Reports - New to version 5.0, is the ability to define and save custom reports. Saved report templates can be grouped and shared with other Users.
• RSS Feeds - Customers using the Portal can subscribe to personalized RSS feeds for the latest status of their active incidents. Activities supported include incident creation, incident status changes, and the addition of notes.

“LiveTime Service Manager 5 and LiveTime Help Desk v5 represent significant upgrades to our Service Management suite,” explained Dr. George Vossos, Chief Technology Officer for LiveTime Software. “With 100+ new features, significant Web 2.0 UI refinements and a 200% performance boost over previous versions, LiveTime v5 raises the standard for ITIL Service Management,” noted Vossos.

LiveTime Service Manager 5 continues to provide tight integration between ITIL certified Incident, Problem, Change, Configuration and Service Level Management processes, while leveraging web services to provide integration interfaces to external systems such as Authentication Servers and Asset Management systems. At the core of LiveTime is a fully integrated CMDB that underpins all process workflows. This ensures that Service Desk staff gain access to all parts of the service management lifecycle, regardless of their area of specialty.

Newport Beach, CA – July 18, 2007 - LiveTime Software, a leading provider of ITIL certified Service Management, Help Desk and Support Software for the enterprise, today announced LiveTime Service Manager and Help Desk is now available for the iPhone. As a rich Web 2.0, AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. LiveTime for the iPhone has been qualified for both version 4.0 and 5.0.

Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime’s Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.

With on demand reporting available management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. LiveTime’s built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road.

The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management. LiveTime Help Desk provides 3 process Incident, Configuration and Service Level Management and LiveTime Express provides Incident and Configuration Management for small business. LiveTime supports all modern web browsers from Safari and Firefox through to Netscape, Opera and Explorer and can run on any major operating system and SQL database.

Newport Beach, CA – May 8, 2007 - LiveTime Software, a leading provider of ITIL certified Service Management, Help Desk and Support Software, today announced LiveTime Service Manager 5 with new Ajax-based components to drive new levels of Web 2.0-based interactivity.

“There is no doubt that Rich Internet Applications (RIAs) have taken the Web by storm,” explained Dr. George Vossos, Chief Technology Officer for LiveTime Software. “Web 2.0 offers a whole new way of delivering Web-based applications to enterprise users,” he said. Powered by new technologies such as Ajax, “RIAs deliver the power and flexibility of desktop applications but with the convenience and cost savings of running software in a standard web browser.”

With LiveTime Service Manager 5, LiveTime has extended the page-based Web services architecture with Ajax to deliver a richer interactive experience to users. LiveTime 5.0 introduces Ajax components that enable LiveTime applications to provide the same rich user experiences that desktop application users enjoy. The core LiveTime solution for ITIL-certified service management applications now includes an efficient, Ajax-based engine to automate interactivity, including a rich set of XHTML components to improve usability and customization.

New dynamic components such as integrated spelling, online chat and RSS feeds will provide completely new levels of interactivity for customers. LiveTime can also be made to co-exist with portals, JSP, dashboards or any other web-based technologies. LiveTime 5.0 is scheduled for release in late June.

Newport Beach, CA – March 20, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced a new partnership for the Irish market with Servaplex Ltd, a leading software solutions provider based in Dun Laoghaire, Co Dublin. Under the terms of the agreement, Servaplex will resell LiveTime Service Manager and LiveTime Help Desk throughout the Republic of Ireland and Northern Ireland.

Servaplex, which also resells Centennial Software products will now offer out-of-the-box integration between LiveTime products and Centennial Discovery.

“LiveTime’s web-based products bring a fresh approach to service management and I’m confident our customers will appreciate the benefits,” commented Lyle Shore, Servaplex Managing Director. “For enterprise-level software, they’re remarkably straightforward to install and maintain – and with an intuitive user interface training costs are kept to a minimum.”

“We are delighted to be working with Servaplex,” said Mike Fellows, Managing Director of LiveTime’s EMEA operations. “Their expertise and the experience the company has gained through working with Centennial makes them an ideal partner.”

About Servaplex

Servaplex is a leading supplier of Windows based software tools providing best of breed products for Inventory Management, Service Management, Patch Management, Remote Control, Disaster Repair and Recovery, System Monitoring, Security and Storage Resource Management solutions. Servaplex software is utilized by many of the world’s leading companies, as well as Government and Educational institutions, who rely on the solutions to assist in their daily operations. For more information visit www.servaplex.com.

Newport Beach, CA – January 29, 2007 - LiveTime Software, developer of ITIL verified, Web 2.0 service management solutions, today announced the release of LiveTime Express 4.0, a new addition to the LiveTime family. LiveTime Express is specifically designed to assist SME organizations that want to gradually adopt ITIL best practices for help desk and customer support using LiveTime’s proven technology platform.

Typically, SME organizations do not have the resources enterprise organizations possess, although they face many of the same service desk issues. LiveTime Software has addressed this situation with the provision of its secure “out-of-the-box” Web 2.0 Help Desk solution. Based on LiveTime’s groundbreaking Service Manager platform, LiveTime Express provides access to ITIL compliant Incident Management and Configuration Management modules built around an enterprise Configuration Management Database (CMDB).

LiveTime Express ships standard with a comprehensive range of Help Desk features and an intuitive installation wizard. With a self-contained web server and relational database built-in, very little effort is required to setup and configure Express. Users simply double click the installer, apply the activation code and they are ready to begin.

“LiveTime Express is not designed as a toolset or programming language,” said Dr George Vossos, Chief Technology Officer for LiveTime Software, “Therefore SMEs can immediately use Express. They do not have the time or resources for six to 12 month implementations or long term consulting contracts”, said Vossos.

“SMEs instantly benefit from the moment of installation,” noted Vossos. “Users gain access to real-time information relating to key service support metrics using the self-contained dashboards and reports.”

LiveTime recognizes the need for SMEs to readily expand with limited resources and eases the migration from the Express product to a full-scale Service Management solution such as LiveTime Help Desk or Service Manager. “LiveTime Express customization is strictly GUI based and enables customers to upgrade to the current release without the loss of any system settings,” said Vossos, “Then, when clients outgrow the Express product they can migrate to any ITIL verified solution with the push of a button.”

LiveTime Express also includes basic Service Level Agreements, Service Catalogs, Customer Portal, Knowledge Base and Reporting. LiveTime Express allows SMEs to start with the very best Incident and Configuration management tool, without the complexity and costs often associated with Service Desk rollouts.