Newport Beach, CA – December 4, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its hardware based appliances based on the ZFS file system. LiveTime’s virtual appliances will also be available with ZFS in Q1 2009 based upon the Open Solaris Operating System.

LiveTime has been able to leverage the key advantages of the 128 bit ZFS file system for its service management product line to provide additional data integrity for its embedded Configuration Management System (CMS), Knowledge Base and Request Management processes. This not only provides customers with greater assurance, but also provides significant performance improvements in sequential reading and writing using the embedded MySQL or PostgreSQL databases.

By utilizing ZFS across LiveTime’s Service Management and Help Desk hardware appliances customers have access to shared storage pools for dynamic expansion of storage as required. In addition, customers will benefit from dynamic striping which automatically distributes load across all devices, adding even greater throughput and scalability to the service desk and help desk.

LiveTime continues to expand its global reach and appeal to large enterprises with its integrated approach to ITIL best practices, open standards, intuitive interface and embedded Configuration Management Database (CMDB). LiveTime is available as a virtual appliance, hardware appliance and traditional server software, servicing more than 10 million users around the globe.

Newport Beach, CA – September 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its best practice service and support solution for both English and Spanish. This new version allows the simultaneous delivery of multiple languages based upon the users operating system. While the current edition supports both English and Spanish, future editions will support other languages as part of the core product. LiveTime is also currently available in language specific editions, including Nordic, French, Turkish, Japanese and Chinese (Simplified).

The addition of Spanish as core language component provides LiveTime customers with access to over 400 million Spanish speaking individuals across 25 nations, including Spain, Mexico, Central and South America. As the world’s second most-spoken language and with over 12% native speakers in the United States alone, LiveTime customers can deliver the same level of service and support excellence that English speakers currently enjoy.

LiveTime continues to expand its global reach and appeal to large enterprises with its integrated approach to ITIL best practices, open standards, intuitive interface and embedded Configuration Management Database (CMDB). LiveTime is available as a virtual appliance, hardware appliance, software as a service (SaaS) and traditional server software, servicing more than 10 million users around the globe.

Newport Beach, CA – July 7, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released version 2.0 of its highly integrated virtual appliance consisting of its Java™ technology based JeOS (Just Enough Operating System) and ITIL Service Management software. With support for both Sun xVM™ and VMware, LiveTime leverages the power of both virtualization architectures at both the desktop and server levels.

LiveTime has improved the performance of its JeOS by approximately 20% and has decreased the memory overhead to 128Mb, enabling higher concurrency and increasing the number of virtual machines per server. This is particularly important for SaaS providers who deploy separate LiveTime instances per client and for multi-tenant requirements. The appliance also includes support for symmetric multiprocessing for optimal performance across virtualized CPU’s.

LiveTime’s virtual appliance includes built-in debugging, configuration and management utilities. Simple guided menus provide easy access to networking, upgrades and general system utilities. The LiveTime Virtual appliance currently supports all Sun xVM and VMware virtualization platforms, including Sun xVM VirtualBox, VMware Player, Workstation, Fusion, Server and ESX Server.

The LiveTime Virtual appliance supports Sun xVM VirtualBox, high performance, free and open source desktop virtualization software. With xVM VirtualBox software, developers can easily build, test and run cross-platform, multi-tier applications on a single laptop or desktop computer. Targeted at end users, developers and SMBs, xVM VirtualBox software is the entry-level offering into Sun’s broader xVM virtualization and management software portfolio and is designed for a broad range of customers of all sizes.

“Sun VirtualBox enables customers to build test and training implementations of LiveTime on their local machine before deploying into production on the Sun xVM Server,” said Vijay Sarathy, senior director for xVM at Sun Microsystems. “The combination of LiveTime’s ITIL based Service Management and Sun xVM gives customers and SaaS providers a great way to leverage their existing resources while providing best practice customer service and support to their respective customer bases.”

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 160MB download.

Newport Beach, CA – June 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today announced it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone®.

The AT&T enterprise software testing and certification program validates that LiveTime’s ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T’s wireless network.

Although not initially designed for business use, the iPhone has grown in popularity within the corporate market and LiveTime recognizes the need to verify its applications’ performance on the mobile device as it gains market share. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road.

LiveTime provides true mobility for onsite incident, problem and change management. Direct access to LiveTime’s Configuration Management Database (CMDB) provides technicians with real time infrastructure information when they work on support issues directly from the iPhone.

The on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks, which guarantees adequate service delivery 24/7. LiveTime’s built in search engine is fully accessible via the iPhone, and provides immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field.

Newport Beach, CA – May 5, 2008 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Managementand Help Desk Software, today announced the general availability of its new line of ITIL Service Management Appliances based on Intel Xeon processors and open source software stack. Designed exclusively for 64 bit operation, and supporting the latest versions of MySQL, PostgreSQL and Solaris 10, the systems can handle over twice the number of concurrent users of previous editions.

Designed for organizations that want a highly tuned, pre-configured, hardened ITIL based best practice service management solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.

Available in 4 configurations, including two, four and eight core AMD or Intel processors, the appliance can be run as a standalone system, application, or database server. It can also be configured in clusters for greater redundancy and failover. “The addition of the new Intel Xeon multi-core technology allows LiveTime Service Management solutions to handle more than twice the number of users than was previously possible on dual-core systems,” said Jason Andrews, Solutions Architect at LiveTime Software.

Further demonstrating LiveTime’s leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 5.0, PostgreSQL 8.3, Apache Web Server 2.0, Apache Tomcat 6.0 and Java 6. “LiveTime continues to be a strong supporter of open source software within the enterprise,” said Dr. Darren Williams, CEO of LiveTime Software. “By leveraging best-of-breed open source products, our customers will benefit from LiveTime’s unique performance and fault tolerant characteristics.”

Newport Beach, CA – March 31, 2008 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced the general availability of LiveTime Service Manager v5.1 and LiveTime Help Desk v5.1. The new release focuses on SaaS (Software as a Service) and Outsourced Service Providers, with new capabilities for monitoring multiple work queues and standardized responses for technicians based upon product and service type.

Details of the features in LiveTime v5.1 follow:

• Bulk Item Editor – Bulk Changes are now possible against CI’s (Configuration Items) in the Configuration Management System (CMS), allowing users to change ownership against multiple CI’s with a few clicks.
• Note Templates – Technicians now have the ability to produce standardized responses based upon context and the CMS category as well as note based time assignment for timesheet reporting and billing.
• Contract Management – LiveTime now supports the purchasing of service contracts on a time limited subscription or absolute block of hours. Contracts maybe assigned at the individual, organization or CI level as required.
• RFC Approval by Managers – Users with the Manager role within LiveTime who have access to Change Management, can be included in Change Management teams for the purpose of approving activities related to RFCs. This means the approval role does not consume a license.
• RFC Updates will be accepted via email – Change requests will have the capability of being managed via email, which means customers and technicians can update RFCs without logging into the LiveTime system.
• Knowledge Base Types – Ability to assign multiple CI (Configuration Item) types to any knowledge base article, FAQ, workaround or back-out procedure. This ensures each article is leveraged across all relevant infrastructure, products and services, removing the duplication of effort.
• Search Engine Syntax – LiveTime’s full text search engine has been changed to match Google’s search engine syntax, including boolean logic and exact matches. In addition, LiveTime has improved the parsing of attachments to include Excel and Fast Saved Word document formats.
• Technician Feeds – Technicians can now subscribe to RSS feeds for managing their active work queues. For outsourced service providers this enables shared technicians to monitor and process requests across multiple LiveTime instances.

“These new features come from growing customer demand and SaaS providers,” said Jason Andrews, Solutions Architect for LiveTime Software. LiveTime now allows technicians to monitor multiple work queues for multiple clients regardless of geographic or physical location of each LiveTime instance. This ensures there is no co-mingling of customer data for additional security in situations where government and corporate policies mandate high levels of security.

LiveTime Service Manager 5 continues to provide tight integration between ITIL certified Incident, Problem, Change, Configuration and Service Level Management processes, while leveraging web services to provide integration interfaces to external systems such as Authentication Servers and Asset Management systems. At the core of LiveTime is a fully integrated CMDB that underpins all process workflows. This ensures that Service Desk staff gain access to all parts of the service management life cycle, regardless of their area of specialty.

Cheltenham, UK – February 4, 2008 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced the appointment of IXIF as a reseller for the UK market. Mitcham, Surrey-based IXIF delivers monitored enterprise infrastructures to public sector customers notably in health and local government.

Royston Adamson-Green, Sales Director at IXIF commented, “Working with LiveTime presents us with the opportunity to meet our customer’s requirements for advanced yet cost-effective Service Desk Management and their moves toward embracing the ITIL Best practice Framework. LiveTime and IXIF share similar technology foundations and vision and we are excited to be able to offer the full LiveTime suite to fulfil our client needs in helping them to assure their business continuity.”

“We are delighted to have IXIF as a partner.” commented Mike Fellows, Managing Director of LiveTime’s EMEA operations. “Their experience in the public sector and their expertise in open standards technologies will make a major contribution to our sales and support activities.”

About IXIF

IXIF is a UK operational support systems company, specialising in supporting public sector customers in delivering robust, secure, monitored enterprise infrastructures and directory enabled networks, together with selected datacentre-focused third party products from leaders in their field. IXIF is a Sun Advantage Partner and utilises open standards in our product development. IXIF is based in Mitcham, Surrey. For more information visit http://www.ixif.net.

Newport Beach, CA – January 7, 2008 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced support for IBM’s Informix Dynamic Server (IDS) 11.

LiveTime was able to work closely with IBM to optimize the performance and seamless integration of Informix with LiveTime Service Manager and Help Desk. “Significant improvements in response times of IDS 11 coupled with the performance optimizations in LiveTime 5 has produced an order of magnitude improvement in overall application performance”, said Jason Andrews, Solutions Architect at LiveTime Software. “We were also very impressed with the overall footprint of IDS 11, making it an ideal candidate for installation on a virtual appliance.”

LiveTime has been working with the Flemish Government and support for IBM Informix. “We have been very happy with the performance and depth of features introduced with the new version of LiveTime and Informix Dynamic Server,” said Henk Smets, Systems Engineer, Flemish Government. “The built-in support and optimizations have improved our operations.”

“Our partnership with LiveTime demonstrates IBM’s commitment to working with application providers to ensure the high performance, reliability and availability their customers need in today’s demanding, time-sensitive information management environments,” said Bernie Spang, director, IBM Data Servers. “IBM IDS 11 provides clients the capability of reliably handling massive volumes of complex data to enhance their company’s business performance.”

LiveTime enhancements to its Informix connector significantly improves an organization’s ability to deploy and operate a high throughput, high performing Service Desk or Help Desk across the IBM technology stack. Expanded support for IDS 11, DB2 and WebSphere provides a clear choice for IBM customers. “LiveTime’s support for IDS 11 is an attractive option for any organization that wants to take advantage of the high performance and low maintenance cost of this database. LiveTime continues to demonstrate clear leadership as it provides fully integrated and optimized interfaces to industry leading enterprise services, including IBM Informix, at no additional cost to its customers.”