Newport Beach, CA – November 19, 2009 - LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of the LiveTime Virtual Appliance 6.0. The new virtual appliance has been specifically designed for SaaS-based Service Management providers, offering full isolation and a simple menu driven interface. Each appliance can operate in as little as 512Mb of RAM and can scale the number of virtual processors and memory to meet the needs of any customer.

As a standalone platform, the LiveTime Virtual appliance also includes an auto update facility so customers can automatically remain current with the latest LiveTime release. Simply choose the update option and LiveTime will automatically download and install the latest release direct from the console.

Designed around open standards the LiveTime Virtual Appliance includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. Version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. In addition, LiveTime supports the Open Virtualization Format (OVF) and Microsoft’s Hyper-V environment.

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 200Mb download.

Newport Beach, CA – November 9, 2009 – LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of LiveTime 6. This release features more than 100 new features and is based on LiveTime’s open standards based ITIL 3 SaaS framework, available for public or private cloud computing. This hybrid approach allows LiveTime to be deployed seamlessly into any enterprise environment and supports any operating system, any browser, and any database.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!

Focusing specifically on usability and tight integration across nine ITIL 3 processes, LiveTime Service Manager 6 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6 has been certified for Request Fulfillment, Incident, Problem, Change, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

LiveTime 6 includes a new optimized search engine with support for Office 2007 file formats for Word, Excel and Powerpoint. Also new in this addition is support for Visio and log files so that technicians can readily search within attached documents across any request or knowledge base article. LiveTime 6 also supports Microsoft Project export within sequenced requests.

LiveTime’s new Federated Configuration Management CMDB allows users to map distributed asset information from independent sources into a single Configuration Item (CI) to provide a more holistic view of the company’s infrastructure. This information is important when managing Requests, Incidents, Problems and Changes within the business. Having up-to-date information leads to more efficient and rapid problem solving, as well as more satisfied customers.

LiveTime 6 also includes 12 pre-integrated connectors supporting Loginventory, LANDesk, Tivoli Discovery, Novell ZENworks Desktop, Asset and Configuration Management products, Spiceworks, Express Software Manager, LANrev, Microsoft SMS and SCCM 2007, as well as Centennial.

Newport Beach, CA – October 26, 2009 - LiveTime Software, a leading provider of Web based ITIL Service Management and Help Desk software, today announced the addition of a Federated CMDB in LiveTime 6. LiveTime’s new Federated Configuration Management CMDB allows users to map distributed asset information from independent sources into a single Configuration Item (CI) to provide a more holistic view of the companies infrastructure. This information is important when managing Requests, Incidents, Problems and Changes within the business. Having up-to-date information leads to more efficient and rapid problem solving as well as more satisfied customers.

LiveTime’s Federated CMDB provides unparalleled ease of integration into any asset management system using LiveTime’s AMIE (Asset Management Integration Engine). Using XML descriptor files embedded within the LiveTime application, AMIE is able to connect to the foreign host and transfer any type of Asset Management data into LiveTime’s Configuration Management Database (CMDB). AMIE can also recognize schema changes on the foreign host, and dynamically adapt to these modifications in real time.

LiveTime includes 12 pre-integrated connectors out-of-the-box supporting Loginventory, LANDesk, Tivoli Discovery, Novell ZENworks Desktop, Asset and Configuration Management products, Spiceworks, Express Software Manager, LANrev, Microsoft SMS and SCCM 2007 as well as Centennial.

In addition, LiveTime’s Federated CMDB is fully certified under ITIL 3 guidelines via PinkVERIFY and provides a powerful staging area where you can manage individual snapshots from contributing data sources. Input validation can also be applied to both input masks and user masks with regular expressions, providing powerful control over the quality of incoming data.

The ability to federate datasources out-of-the-box is unequalled in the industry and further demonstrates LiveTime’s commitment to open standards and interoperability.

Newport Beach, CA – October 7, 2009 – LiveTime Software, a leading provider of Web based ITIL Service Management and Help Desk software, today announced it has signed a MySQL OEM licensing agreement with Sun Microsystems. As a MySQL OEM licensee, LiveTime offers its customers a commercial version of MySQL with its products, along with first line support and free migration services from SQL Server and Oracle.

Growing demand for MySQL, specifically, the number of current LiveTime customers looking to migrate from other databases to MySQL has resulted in a stronger relationship between LiveTime and Sun. LiveTime recently joined Sunʼs MySQL Enterprise Connection Alliance (MECA) partner program as a Gold partner.

“This is a great solution for customers wishing to reduce costs and increase performance compared to traditional databases”, said Jason Andrews, VP of Application Engineering, LiveTime Software. “With no ongoing administration costs, customers are permitted to use MySQL with our software on any server supporting an unlimited number of connections and databases”.

LiveTime also provides highly tuned 64 bit versions of MySQL for Solaris and its hardware appliance. Specifically tuned for high concurrency and large call volumes, LiveTime with MySQL 5.1 is able to support thousands of users per instance and more than fifty thousand calls per month.

Newport Beach, CA – September 9, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced it has achieved PinkVERIFY certification of 9 ITIL V3 Processes. This critical milestone demonstrates LiveTime’s commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support.

Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks! Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.

“This certification allows both new and existing LiveTime customers to gain all the benefits of an updated ITIL compatible process implementation,” said Jason Andrews, VP of Application Engineering, LiveTime Software. “Greater efficiency, assured regulatory compliance and the alignment of IT services with business objectives will enhance the service our customers deliver.”

Focusing specifically on usability and tight integration across all processes, LiveTime Service Manager 6 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6 has been certified for Request Fulfillment, Incident, Problem, Change, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

Pink Elephant’s PinkVERIFY assessment is recognized as the IT service management industry’s original program for certifying software that supports the definitions and workflow requirements defined by ITIL. For over ten years, PinkVERIFY has offered customers, who value the adoption and implementation of ITIL best practices, the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification regime to reflect support of 14 processes within the Service Lifecycle.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com

Newport Beach, CA – August 19, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk software, today announced its new partnership with Navipro Sp. z o.o., a leading IT consultancy based in Warsaw, Poland. Under the terms of the agreement with LiveTime, Navipro will resell LiveTime Service Manager and LiveTime Help Desk in Poland.

“LiveTime’s products are very much suited to the Polish enterprise market,” said Marcin Chmiela, Navipro Managing Director. “They are very functional, easy to use and installation takes days, not weeks, and the process for localizing the software to the Polish language was very simple.”

“I’m delighted that we have partnered with Navipro,” added Mike Fellows, UK-based Managing Director of LiveTime’s EMEA operations. “Navipro has an excellent track record in the IT service management space and their depth of in-house expertise will be a great asset in developing the Polish market.”

About Navipro

Founded in 2000, NAVIPRO Sp. z o.o. is a leading IT consulting company based in Warsaw, Poland that focuses on delivering solutions and consulting services to support business processes in the enterprise. Since 2000 Navipro has grown to employ over 25 consultants, IT architects, software engineers and project managers, and is now a division of the B3System S.A. group of companies (WAR: B3S). The primary markets for Navipro services and solutions are IT Service Management, ERP and Customer Relationship Management. For more information visit www.navipro.pl

Newport Beach, CA – July 30, 2009 – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced its partnership with Spanish IT consulting company G2 Gobierno y Gestión de TI who are based in Mataró near Barcelona. Under the terms of their agreement with LiveTime, G2 will resell LiveTime Service Manager and LiveTime Help Desk in Spain.

“When I first saw Service Manager I was immediately impressed with how LiveTime has simplified management of the service desk in a package that has enterprise-level functionality,” said Antonio Valle , G2 Director. “It’s great to see the use of open standards web technologies as the foundation of their product line – they make installation quick, keep cost of ownership to a minimum and provide a truly open system for integration projects.”

“We look forward to a long and successful partnership with G2,” said Mike Fellows, UK-based Managing Director of LiveTime’s EMEA operations. “Their commitment to the service management market and their experience and expertise will be of great value to our Spanish customers.”

About G2 Gobierno y Gestión de TI

G2 is a Spanish IT Governance and IT Management consulting company that supports customers in the governance and management of IT to help them to succeed in their businesses through optimization, control and (r)evolution of IT. The mission of G2 is to be the customer’s strategic ally in the task of transforming and optimizing their organizational and IT areas, always maintaining the core values that define G2’s brand and professionalism –
commitment, objectivity, honesty and proximity.

G2’s portfolio includes IT Consultancy; Training in IT governance and management methodologies, frameworks and standards; Architecture design and tools selection for IT management platforms; Direction of implementation projects and Implementation of IT Management solutions. For more information visit http://www.gedos.es

Newport Beach, CA – June 15, 2009 – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced its partnership with Irontouch Managed Services, a leading IT services, solutions and product engineering company with offices based in California-USA, UK & India. Under the terms of the agreement with LiveTime, IrontouchMS will resell LiveTime Service Manager and LiveTime Help Desk in the United Kingdom.

IrontouchMS is also a LANDesk partner and can now offer out-of-the-box integration between LiveTime products and Discovery Tools. “We have been very impressed with the flexible, open architecture and strong functionality of LiveTime’s products,” commented Rod Singh, Irontouch Sales Manager. “The LiveTime user interface is another great strength which makes the products quick to learn and a pleasure to use.”

“IrontouchMS strengths in software engineering and integration make them an excellent partner for us,” said Mike Fellows, Managing Director of LiveTime’s EMEA operations. “And their experience in the IT service and infrastructure markets creates a great platform for reaching new customers.”

About Irontouch Managed Services

IrontouchMS is a leading IT services, solutions and product engineering company. The company’s mission is to leverage its technology partnerships on a global scale to deliver cost effective engineering solutions for the emerging network centric world. The company provides value-added, software engineering led IT solutions and services in the areas of IT infrastructure management and internet security, as well as a gamut of enterprise application and management solutions to small, mid and large scale organizations across the world. For more information visit http://www.irontouchms.com

Newport Beach, CA – May 18, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced its new Geo Location service that enables service providers to track technicians and customers using LiveTime anywhere in the world. LiveTime Geo Location for Service Management allows organizations to offer advanced resource allocation based on a technician’s specific location.

The new Geo Location feature will be introduced in LiveTime 6.0 with an accuracy of 25 square miles from desktop computers and within 5 meters using LiveTime’s forthcoming, native iPhone application available at the Apple Store via iTunes.

The Geo Location service provides realtime updates of service technicians in the field and integrates directly into Google maps to display the current location of each technician. This enables tracking of both the origin of the customer request as well as the technician supporting the call. LiveTime has also added proximity based logic into the core selection algorithm to allow priority selection of a technician based on their geographic location to the customer.

This is the first of LiveTime’s new cloud service offerings available to existing customers at no cost under existing service contracts. LiveTime’s new cloud based services are designed to build on LiveTime’s core infrastructure around the globe and leverage the dynamic nature of the Internet to improve customer service and internal business processes. According to David Coyle, Research Vice President, Gartner, Inc., “Internet based services provide new tools for service management products to help streamline processes, lower costs, and improve customer service, a must when trying to demonstrate the value of IT to the organization.”

LiveTime Service Manager 5.5 continues to expand its global reach and appeal to large enterprises with its integrated approach to ITIL best practices, open standards, intuitive interface and embedded Configuration Management Database (CMDB). LiveTime is available as a virtual appliance, hardware appliance and traditional server software, servicing more than 10 million users around the globe.

Newport Beach, CA – May 7, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance. The latest version of LiveTime’s JeOS (Just Enough Operating System) provides 64 bit native performance, Java 6, Apache Tomcat 6, Apache Web Server 2.2 and LiveTime 5.5. LiveTime’s virtual machine is available for all major virtualized environments such as VMWare, Sun Virtual Box and Citrix XenServer 5.0 and is also available in the Open Virtualization Format.

LiveTime’s JeOS is now production grade and recommended for all environments wishing to virtualize their service management solution. With 64 bit native performance and the ability to address more than 2GB of RAM, LiveTime can scale to any size organization. This version has been specifically optimized for SaaS provider networks and outsourced service providers using LiveTime in a muti-tenant environment. The appliance also includes support for symmetric multiprocessing for optimal performance across virtualized CPU’s.

LiveTime’s virtual appliance includes built-in debugging, configuration and management utilities. Simple guided menus provide easy access to networking, monitoring and general system utilities. The menu driven environment also supports automatic upgrades and SSL out of the box.

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 170MB download.