Archive for the 2010 Category

• August 9th, 2010
  LiveTime launches ITIL Service Management Cloud with Geolocation
  

  This latest release contains over 300 new features and enhancements, and is now (Pink Verify) certified for 11 ITIL v3 processes, adding both Financial Management and Release and Deployment management to its already extensive list of ITIL certified processes.

• July 13th, 2010
  LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
  

  LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution – at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. Complete hierarchical cost modeling allows charge backs by cost center for holistic financial management to assist with business planning and budgeting processes.

• May 19th, 2010
  LiveTime announces HP Universal CMDB connector for ITIL ITSM integration
  

  LiveTime announces HP Universal CMDB connector for ITIL ITSM integration. Federated CMDB connector to HP’s Universal CMDB allows seamless replacement or integration with LiveTime’s Cloud based ITIL, ITSM solution.

• April 26th, 2010
  LiveTime HTML5 and the Future of IT Service Management (ITSM)
  

  LiveTime 7 platform will be based entirely on HTML5 and Open Standards. Shipping Q4, LiveTime’s new ITSM platform will support all modern browsers from Firefox, Google Chrome, Apple Safari, and Internet Explorer 8 or above. All browsers that pass the industry standard Acid 3 test will be supported.

• March 9th, 2010
  LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud
  

  Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

• February 8th, 2010
  LiveTime announces SAML Single Sign-On (SSO) for ITIL Service Management and Help Desk products
  

  LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.