Newport Beach, CA – October 12, 2010 – LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution of LiveTime as Novell Service Desk. The product will be generally available on November 11.

“LiveTime is committed to Open Standards and provides the perfect infrastructure for Request, Incident, Problem, Change and Configuration Management. LiveTime’s integrations, performance, and scalability made it an obvious choice to support Novell’s enterprise customer base,” said Rick Carlson, Director of Product Management at Novell.

LiveTime has been able to transform organizations’ customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex customization and training normally associated with ITIL solutions, customers are able to implement LiveTime within a matter of weeks not months.

LiveTime is pre-integrated with Novell ZENworks Configuration Management (ZCM) 10 and 11, ZENworks Desktop Management 6.5 or later, ZENworks Asset Management 6.5 or later, as well as eDirectory and closed loop email management with Groupwise 6, 7, and 8. This comprehensive integration allows customers to leverage their existing infrastructure for immediate ROI and improved customer service. In addition, LiveTime integrates with Novell’s Identity Manager 4 and runs on all editions of SUSE Linux Enterprise Server.

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint.

Newport Beach, CA – August 9, 2010 – LiveTime Software, a leading provider of Web, SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today released LiveTime version 6.1. This latest release contains over 300 new features and enhancements, and is now (Pink Verify) certified for 11 ITIL v3 processes, adding both Financial Management and Release and Deployment management to its already extensive list of ITIL certified processes.

LiveTime’s new GeoLocation Cloud Service offers a glimpse into LiveTime’s new value added services. Organizations can track mobile technicians globally, simply by logging into the service desk. LiveTime will provide the location of the user within a 25 mile radius via a direct login, and within 5 meters when using LiveTime’s forthcoming, native iPhone application. Direct integration with Google maps provides a visual map of where the user is located as well as a map of all technicians within the system.

LiveTime 6.1 includes a new Widget to allow LiveTime to be embedded on any web site with a single line of code. This enables customers to have service and support available from any application in a single click, together with related FAQ’s and knowledge base articles. Customers may raise Service Requests, Incidents or Changes directly from the embedded Widget, without needing to access the service management tool.
With the move to greater transparency between customers and organizations LiveTime has also added new sidebar statistics to the customer portal significantly enhancing the end-user experience when interacting with your organization. The revised portal also includes the ability for customers to see the service levels they can expect from the service organization.

Traditional Chinese and Turkish translations have been added to LiveTime 6.1 for a total of 10 native languages supported. In addition LiveTime now supports any SAML or SAML2 (header based) Single Sign-on technology. New CMDB connectors for Spiceworks 4.0, ManageEngine Desktop Central, HP Universal CMDB and Novell ZENworks 11 round out the enhancements to the AMIE (Asset Management Integration Engine) component.

Out of the box enterprise integration with Authentication, Email, Asset and Inventory Management, and Event Management systems has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks rather than months, without consultants.

“The inclusion of Release and Deployment Management rounds out support for the Service Transition component of the ITIL Service Delivery Model.” said Jason Andrews, VP of Engineering. “Organizations simply take LiveTime Service Manager and integrate it with existing investments in IT to provide an ITIL certified service delivery solution to customers”.

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any database, and critical to the customers being serviced, any web browser.

Newport Beach, CA – July 13, 2010 – LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification of 11 ITIL V3 Processes. This most recent milestone demonstrates LiveTime’s commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support.

LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution – at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. Complete hierarchical cost modeling allows charge backs by cost center for holistic financial management to assist with business planning and budgeting processes. Release and Deployment management extends the Change Management functionality and manages the delivery of changes to end users.

Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks not months!

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.

Focusing specifically on usability and tight integration across all processes, LiveTime Service Manager 6.1 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6.1 has been certified for Request Fulfillment, Incident, Problem, Change, Release and Deployment, Financial, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

Pink Elephant’s PinkVERIFY assessment is recognized as the IT service management industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL. For over ten years, PinkVERIFY has offered customers, who value the adoption and implementation of ITIL best practices, the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification regime to reflect support of 14 processes within the Service Lifecycle.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com

Newport Beach, CA – May 19, 2010 - LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Help Desk software, today announced the addition of a HP Universal CMDB (uCMDB) connector for customers requiring integration into LiveTime. This allows customers to migrate all their legacy CMDB data directly into LiveTime as a replacement or along side LiveTime, using uCMDB as a federated datasource for Service Desk or Help Desk operations.

The unique capabilities of this connector permit customization of each CI attribute brought into LiveTime as well as the ownership rules and relationships. The connector is compatible with HP’s uCMDB 8.0 or later and is included as part of LiveTime 6.1. As part of LiveTime’s AMIE Engine (Asset Management and Integration Engine), the connector requires the address of the remote CMDB and authentication information. LiveTime can onboard over 20,000 CI’s per hour using only modest hardware and there are no limits to the number of CI’s that can be imported.

LiveTime’s Federated CMDB is fully certified under ITIL 3 guidelines via PinkVERIFY and provides a powerful staging area where you can manage individual snapshots from contributing data sources. Input validation can also be applied to both input masks and user masks with regular expressions, providing powerful control over the quality of incoming data.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards that lower service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

Newport Beach, CA – April 26, 2010 - LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Help Desk software, today announced the LiveTime 7 platform will be based entirely on HTML5 and Open Standards.

Shipping Q4, LiveTime’s new ITSM platform will support all modern browsers from Firefox, Google Chrome, Apple Safari, and Internet Explorer 8 or above. All browsers that pass the industry standard Acid 3 test will be supported.

HTML5 brings a significant number of features to Web applications that were once only available in desktop applications. For example, HTML5 includes native support for drawing on the browser canvas itself, which allows users to design interactive workflows, draw charts natively on the page, to even support drag and drop based request and change management. This provides a unique user experience that encourages users to interact with the service desk and ultimately the service catalog within LiveTime.

Couple this unique user interactivity with the ability to deploy LiveTime on any server or cloud platform – such as Google Apps, Amazon EC2, etc, – and IT customers have the scalable ITIL Service Management platform they need for the future.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards that lower service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

Newport Beach, CA – March 9, 2010 - LiveTime Software, a leading provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include the Enterprise Service Desk.

Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

Utilizing HTML5 standards, this new platform requires no browser plugins, no ActiveX components and no client downloads and supports every major browser from Firefox, Chrome, Safari and Opera through to Explorer 7 or later. This new architecture will also feature RESTful Web Services as the primary API for Web Service integrations.
LiveTime’s new ITSM SaaS platform will also support 11 core ITIL 3 processes out-of-the-box and includes a built-in search engine and Federated Configuration Management Database (CMDB).

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

Newport Beach, CA – February 8, 2010 – LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.

By using SAML/SAML2 SSO LiveTime can now streamline the end-user experience by granting access to resources without forcing users to re-authenticate with each application. Such a setup consists of an IdP (Identity Provider) that manages each login session, and is the source of user information along with one or more SPs (Service Providers) which manage resource access. This information is then filtered down to LiveTime, which will leverage the provided data to grant access to resources, bypassing the normal login cycle.

New configuration options within LiveTime allow clients to manage the connection to the SSO provider implementations from Open Source solutions such as Shibboleth, JOSSO and OpenSSO, as well as commercial solutions including Oracle Identity Manager, CA SiteMinder, and Novell SecureLogin. LiveTime manages the HTTP Session headers from each provider, seamlessly passing users through to the application.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!