The DoD significantly reduced its overall IT budget after replacing more than six separate Remedy installations with LiveTime Service Manager in a matter of weeks. Vital to the deployment’s success was the transmission of data from other proprietary Asset Management systems to a centralized CMDB of internal assets and services for managing military support operations around the globe.

Performance optimization for invoice number allocation. Set LDAP username to null when moving an account into mixed mode. Added support for TLS (plaintext) for SMTP authentication. Fixed drill downs on dashboard when using Postgres.

LiveTime 7 calendaring provides a rich visual cue on all aspects of your Service Management environment from request details, forward schedule of change and planned outages through to scheduled requests, technician leave and public holidays. These feeds are role based, so each user receives information relevant to their designated role within the organization and assigned ITIL process.

Over the past year LiveTime has made core changes in it’s architecture, which is now based entirely upon HTML5 and further blurs the line between desktop and web applications. LiveTime continues to support open standards and does not require any plugins, just a modern browser. The change to HTML5 means that LiveTime 7 will see significant changes across the entire UI and bring even more dynamic changes to the application as discussed below.

Various issues with Item CSV imports have been corrected. The rich text editor is now compatible with the Norwegian Bokmål locale. Login page localization issue when using Internet Explorer has been resolved.

LiveTime’s hardware appliance was the perfect solution, that was not only plug and play, but also provided the performance and security expected by CBN. A major advantage for LiveTime was the extensible Web Services API and pre-integration to existing infrastructure and services without the need for programmers.