Archive for the Release Notes Category
- January 13th, 2012
LiveTime ITSM Release Notes 6.5.5
Various issues with Item CSV imports have been corrected. The rich text editor is now compatible with the Norwegian Bokmål locale. Login page localization issue when using Internet Explorer has been resolved.
- November 14th, 2011
LiveTime ITSM Release Notes 6.5.4
Notification for queued requests generated from the customer portal will also send to the team leader. Quickcall templates set to use a deleted technician will now cause the assignment logic to execute. Changing the Item from Unknown will recalculate the request due date.
- October 11th, 2011
LiveTime ITSM Release Notes 6.5.3
Contracts and SLA. Request due dates will no longer be set after hours when exiting an on-hold state. SLA’s will now validate that that the support hours are not ‘closed’. SLA Targets editor enhanced to prevent the rare case of presenting the user with duplicates.
- September 13th, 2011
LiveTime ITSM Release Notes 6.5.2
Security. The login page prompting for a logout of an existing session returned the password in the html. HTML 5 Compatibility. Various issues relating to HTML 5 element name clashes have been resolved. Fixed compatibility with IE7 and IE8 and Rich Text Editor.
- August 28th, 2011
LiveTime ITSM Release Notes 6.5.1
Contract hierarchy is once again consistent with SLA hierarchy rules. Added a report that lists contracts by end dates, under the Service Agreements section. Added new ‘Support Hours by Month’ contract type and integrated with existing contract features. Added contract utilization audit details, under the new audit tab of a contract.
- July 6th, 2011
LiveTime ITSM Release Notes 6.5
LiveTime 6.5 includes more than 100 new features and 200 customer requests and represents the industry’s first HTML 5 based ITSM solution. The main themes of this release were Reporting, Localization and Tenancy. LiveTime now includes a custom report builder for designing any report, supplementing LiveTime’s extensive array of existing reports. These reports can be shared with other roles within the system and inserted into the menu for quick access.
- February 22nd, 2011
LiveTime ITSM Release Notes 6.2.1
LiveTime 6.2 represents the next phase of LiveTime’s Mobile interface and is the minimum requirement for LiveTime’s native mobile clients for the iPhone, iPad and Android platforms. On Demand customers will be automatically upgraded to this version during the next maintenance window and Virtual appliance customers can use the Upgrade option to automatically apply the new version.
- January 10th, 2011
LiveTime ITSM Release Notes 6.2
LiveTime 6.2 represents the next phase of LiveTime’s Mobile interface and is the minimum requirement for LiveTime’s native mobile clients for the iPhone, iPad and Android platforms.
- November 10th, 2010
LiveTime ITSM Release Notes 6.1.4
My Tasks filter has been optimized for performance on large lists. Request Queue filter now can be selected for Service Request Teams using the Request Queue. Notifications of new content are now applied consistently regarding shared requests. Notes that would not be visible to customers when added via email are now marked private.
- October 4th, 2010
LiveTime ITSM Release Notes 6.1.3
Technicians can once again see the ‘new’ button in the Customers requests list. Change Requests for partner clients will adhere to the team approval structures. Approval notes against Change Requests now show the correct audience. Force analysis option no longer applies to Problems or Change Requests. Classifications editor now correctly parses the charset LiveTime is configured to use.
- September 9th, 2010
LiveTime ITSM Release Notes 6.1.2
Change requests now reassign immediately on approval to prevent double processing. Service Requests will now assign to the appropriate layer in the event the assigned team is changed.
Public and Private note options will now toggle the Customer recipient checkbox to avoid warnings. - August 22nd, 2010
LiveTime ITSM Release Notes 6.1.1
Added new option to allow customers to only view requests in the customer portal. Deployment task assignment now correctly handles the assignment based on the chosen group. RFC review dates will now be shown if a request is in a workflow exit point. Changing the team assigned to a release now saves correctly. Various changes to cope better with SaaS customers choosing to unsubscribe from processes.
- August 3rd, 2010
LiveTime ITSM Release Notes 6.1
LiveTime 6.1 includes more than 300 change requests, 200 of which have come from end users. The two main themes of this release are usability and ITIL 3 Financial, Release and Deployment Management. This version has bought forward many interface elements from LiveTime 7.0 so that customers may benefit from these refinements right away.
- June 23rd, 2010
LiveTime ITSM Release Notes 6.0.8
LDAP Synchronization in HelpDesk once again assumes all departments belong to the Primary Organization, reversing the change made in 6.0.6. Email processing has been made more robust in light of potential failures at the database layer.
- June 9th, 2010
Release Notes 6.0.7
The logout page was intermittently creating new sessions on certain platform combinations. Emails sent to invalid recipients will now attempt to resend, excluding the invalid recipients. Bulk Item Imports in the administrator console will now correctly process Manufacturers on PostgreSQL. Further refinements to SLA report generation.
- May 16th, 2010
Release Notes 6.0.6
Refined visibility rules around the Propose Solution functionality. Manufacturer search popup will no longer be limited to 100 entries. Quick Calls defined against Org Unit assets will correctly display in the customer portal. AMIE generated items will now assign the default SLA to the Item/s and Type/s generated.
- April 15th, 2010
Release Notes 6.0.5
Service Request Team searches now work as expected. Menu selection survey questions will now duplicate correctly. Outbound messages containing dollar signs are now processed correctly. Requests set to notify all users will once again do so when a customer updates a request. Email control option for contract notifications is now visible when contracts are enabled. Status List in the Team editor will now page correctly when using a SQL Server database. Quick calls will once again appear as in the Customer Portal when using a SQL Server database. AMIE connections to SQLite Databases can now use remote sources over FTP or HTTP/HTTPS.
- March 19th, 2010
Release Notes 6.0.4
Item CSV imports will now correctly update the assigned org unit. Customer CSV imports now support importing of ‘Titles’, if enabled. Bulk Technician updates to working hours now ignores team settings. Postdated notes will now correctly record time for the note.
- March 9th, 2010
Virtual Appliance 6.0.3
Added support for IPv6. Make default partition 40gb as more customers use this in production. Update kernel to 2.6.26-2. Include unzip in base OS for some background tasks. Updated JAVA to 6.0.18. Updated VMware tools to 8.2.4. Updated tomcat to 6.0.24. Updated LiveTime to 6.0.3. Changed base locale to POSIX. Hardened tomcat and apache according to CIS guidelines.
- February 19th, 2010
Release Notes 6.0.3
File upload memory usage has been optimized. AMIE support for PostgreSQL sources has been improved. Attachments to status notes can once again be downloaded. Hyperlinks can now be used as CI identifiers with clickable links. 64 x 64 Icons will now render the entire icon in relationship maps. Knowledge base article content may once again contain HTML tags.
- January 20th, 2010
Release Notes 6.0.2
Various localization corrections. Added support for native French translation. Various performance enhancements to reduce memory footprint with high concurrency. Improved performance of background maintenance tasks. LiveTime will send a single email on close of a request. Auto-close quick calls will now send solutions. SLA Reports now correctly factor in non-work hours. Various changes to Survey publishing to the correct audiences. Group attachments will now remove from requests on deletion. Various changes to license validation of user role additions and deletions.
- December 8th, 2009
Release Notes 6.0.1
Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.
- November 9th, 2009
Release Notes 6.0
LiveTime 6.0 includes more than 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. Also new in this release is the out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft Project.
- August 20th, 2009
Release Notes 5.5.6
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- July 16th, 2009
Release Notes 5.5.5
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- June 29th, 2009
Release Notes 5.5.4
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- May 22nd, 2009
Release Notes 5.5.3
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- April 16th, 2009
Release Notes 5.5.2
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- January 30th, 2009
Release Notes 5.5.1
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
- January 13th, 2009
Release Notes 5.5
LiveTime provides monthly updates of its service management products representing the most reliable and secure production version. These updates are optional. LiveTime will notify you if you are likely to be affected by any of these bugs and provide assistance in upgrading.
