Columbus Metropolitan Library Selects LiveTime Help Desk Software

Nation’s Leading Library To Introduce Best-of-Breed IT Support Across 22 Locations.

Newport Beach – July 19, 2006 - LiveTime Software, a leading provider of Java-based Customer Service and Support software, today announced that its web-based help desk management tool, LiveTime Help Desk, has been selected by Columbus Metropolitan Library (CML) to manage and deliver a complete IT Help Desk Service to its customers.

The Information Systems Department at CML selected LiveTime to power its help desk and support the team responsible for delivering IT services to 800 staff and 1700 computers across 22 sites. The library includes Main Library, Outreach Services Division and 20 branches located throughout Franklin County, Ohio, and is ranked number one among large U.S. public libraries.

“We were immediately attracted to LiveTime’s ease of use and pure internet architecture,” said Penny Phensuvabharp, manager of Computer Operations for CML. “LiveTime met all our requests and needs for an in-depth demonstration of their product, and we look forward to working with them to provide the best possible service to our customers.”

“The task of selecting the best help desk solution to replace their current installation was driven by the need to deliver a service that was truly web based,” said Kerry Butcher, VP of Marketing at LiveTime Software. “The ability to customize workflows, interface, and case database were also key requirements”.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com