Educators rely more and more on technology to develop, distribute and deliver content to their students. In order to provide a quality learning experience, it is crucial that these systems run efficiently and effectively.

Whether it is ensuring uninterrupted online delivery of content, managing on-campus resources or maintaining the technology infrastructure to keep the institution running, the demands on support personnel can be overwhelming. LiveTime offers the perfect solution to enable your technicians to provide the best possible help desk service for your educational environment.

Escalation

Typically, in primary and secondary schools the first line of support is a teacher or staff member, on campus, who has some technical knowledge. They field all support requests in addition to their main role. Second level support is escalated to a district level help desk, either by email or telephone, and the process is tracked by a variety of means ranging from post-it notes to homegrown applications.

Process

Without proper processes, support issues fall through the cracks and pressure on staff time increases, so there is a good case for streamlining and automating the help desk. LiveTime Help Desk does all this and provides a self-service customer portal to further empower your students and staff.

LiveTime Help Desk and Service Manager has been deployed in public schools, tertiary institutions, private colleges and charter schools around the world, enabling them to provide a streamlined support service with complete audit trails and has a rapid return on investment (ROI).