Relationship Management

Personal and timely customer service and support, is a point of differentiation financial institutions adopt to succeed in a highly competitive sector. To achieve this objective, the guesswork of maintaining and upgrading infrastructure that sustain services need to be eliminated. LiveTime Service Manager allows financial institutions to build a Service Catalog, which enables organizations to readily access a visual display of the individual components that underpin all services.

LiveTime Service Manager’s built-in reports, combined with Service Catalog information stored in the embedded CMDB, allows departments to plan infrastructure changes relative to the demand of each service. LiveTime also allows financial institutions to readily expand without compromising its high quality service and support.

Specialized Service

Departments and employees within financial institutions contribute in varying degrees to the success of the bottom-line. Therefore, all service requests received by the Service Desk must be handled on a case-by-case basis. LiveTime Service Manager includes fully customizable Service Level Agreements and workflows to ensure specialized service, based on priority and criticality.

Proactive Solutions

Certified for ITIL best practices, entities within the financial sector can apply the power of LiveTime to proactively service their employees, and in turn their customers. The LiveTime Customer Portal and Solution Knowledgebase provide in-house support for employees, in an effort to achieve 100% availability. LiveTime Service Manager allows financial entities, regardless of product service set, to provide the best support with fewer resources.

Open Standards

LiveTime Service Manager is a fully web based service management suite. It allows institutions within the financial sector to capitalize on the benefits of open standards technology to provide a streamlined Service Desk. LiveTime Service Manager includes Incident Management, Configuration Management, Problem Management, Change Management, Service Level Management, Knowledge Base, Forums, integrated reporting and a Customer Service Portal.