Products
| LiveTime provides enterprise-wide solutions for delivering best practice customer service and support using ITIL 3 standards. Based around open standards and the latest Web 2.0 interface, our products deliver unparalleled ease of use and access from any web browser. The software is available in many different cloud deployment models, from on-demand software as a service, through to on premise hardware, software and virtual appliances.
Supporting any browser, any database and any operating system LiveTime can integrate seamlessly into any organization. With rich web services, LiveTime can also be extended very easily using PHP, Perl, Java or .NET. Web 2.0LiveTime is not limited to Internet Explorer for access. We support Every browser on Every operating system for true portability and access from anywhere. No plugins required. With a unique Ajax based interface LiveTime delivers the same level of interactivity and responsiveness as desktop applications whether it is running in the cloud or on your own premises. |
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Search Engine TechnologyLiveTime can search through knowledgebase articles, incident notes, descriptions and attachments in a matter of milliseconds. The system is based on modern search engine technology and uses natural language query strings and fuzzy logic. Since LiveTime can build knowledge base articles from existing documents you can build your own expert system in a matter of hours from virtually any text file such as PDF, Word, Powerpoint, Excel, RTF, HTML, StarOffice etc. Email AutomationLiveTime automatically manages incoming and outgoing email so that customers can raise requests via email. This includes full extraction and indexing of all attachments which are automatically appended to the request. |
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