Empower

Empower your support staff with LiveTime’s Help Desk Software. Resolve issues with minimal disruption and ensure your organization remains focused on its core business.

LiveTime Help Desk is the ultimate Web 2.0 Help Desk system for small to medium organizations. Based on our groundbreaking LiveTime Service Management platform, Help Desk provides access to many ITIL compliant service support features required to efficiently manage a modern Help Desk at an affordable price.

Utilizing open standards and the latest Web 2.0 technologies such as AJAX (Asynchronous JavaScript) and XML, the system delivers unparalleled ease of use. It can be accessed from any major web browser, including those found on most PDA’s.

Best Practices

Without the complexity and costs often associated with Service Desk rollouts, Technicians are provided with the tools to offer the most effective and efficient Incident Management. Supervisors can build a relevant Service Catalog and use comprehensive management and reporting facilities to assist your organization to function at an optimum level.

Seamless Migration

Seamless migration to LiveTime Service Manager. Unlike other vendor solutions that require non-ITIL verified Service Desks to be manually migrated to an ITIL solution, LiveTime can perform the migration with a push of a button. There is no need to involve additional IT resources or consultants – simply upgrade your license and you are done.

Self Help

Your Customers have access to a user-friendly interface that offers an easy to use Knowledge Base and Incident tracking system. Customers can generate and manage incidents directly through the portal or via email.

Express yourself

LiveTime was designed with Customer satisfaction in mind, and is easily adapted to meet your organization’s requirements. From the point of purchase through the installation process, LiveTime ensures your Help Desk will be up and running in no time at all.

Immediate rollout

No more 6-12 month implementations and long term consulting contracts. LiveTime Help Desk is designed so that customization can be performed by users using simple configuration options. LiveTime Help Desk is not designed as a toolset or programming language. Therefore you can start using it right away. Since all customization is configuration based you can always upgrade to the current release and not lose any changes.