Integrations

LiveTime is pre-integrated with most Enterprise infrastructure and seamlessly integrates into any large environment. With rich web services, LiveTime can also be easily extended using any language from PHP and Perl through to .NET and JAVA.

Authentication and SSO

Authentication and SSO within LiveTime Using the Authentication gateway, LiveTime products can integrate with any LDAP or Active Directory Server. Supporting Anonymous, SASL and SSL authentication and individual mappings, it is possible to control every aspect of user login and security.

This gateway makes it possible to use mixed login techniques for different users or groups, and connects with any 3rd party server to validate user access. LiveTime seamlessly supports all major directory servers including:

  • Open LDAP
  • Open Directory
  • Active Directory
  • Netscape Directory Server
  • Java Directory Server
  • eDirectory

In addition, LiveTime also provides integration points into single sign on (SSO) or identity management environments. This allows authenticated users to bypass the login page and land directly in the request queue. Details on this integration are discussed further in the LiveTime blog.

Asset Management and Discovery

The LiveTime Asset Management Integration Engine (AMIE) enables enterprises to quickly and easily synchronize with third party asset management systems. Using XML descriptor files embedded within the LiveTime application, AMIE is able to connect to the foreign host and transfer any type of Asset Management data into LiveTime’s Configuration Management Database (CMDB).

AMIE provides default integrations to most major asset management systems, and provides a simple mechanism to create your own in a matter of hours using simple XML descriptor files. Default adaptors include:
Asset Management Integrations provided by LiveTime

  • Loginventory 4.3, 5.0
  • LANDesk 8.5+
  • Tivoli Discovery
  • Novell ZENworks Desktop Management 6.5+
  • Novell ZENworks Asset Management 6.5+
  • Novell ZENworks Configuration Management 10.0+
  • Spiceworks 4.0+
  • Express Software Manager 9.0+
  • LANrev 5.1+
  • Microsoft SMS 2003
  • Microsoft SCCM 2007
  • Centennial 2005, 2007

Monitoring and Event Management

Closed Loop Email Event ManagementLiveTime enables integration into event management and monitoring tools through multiple mechanisms. This can be achieved through direct web service calls from your tool of choice or using closed-loop email request management. This enables monitoring tools to directly communicate with LiveTime and leverage Configuration Items within the CMDB, Service Level agreements and Technician assignment with minimal setup.

Web Services

Web services are important to business because they enable systems from multiple vendors to communicate with one another, and reduce the risks associated with relying on one vendor for services. Web services give companies the ability to do more business electronically, with more potential business partners, in more ways than before, at a reasonable cost.

LiveTime provides rich web services for every major function within the application. Consisting of several hundred API calls across 6 classes from Authentication through Request management and the CMDB, there is no limit to what can be achieved. Customers have provided integrations to proprietary customer databases, home grown asset management systems and ticket exchange gateways.