Runbook Automation (RBA)

Runbook automation solves an important problem in the enterprise. It is concerned with coordinating or orchestrating the activities between one or many point tools and solutions such as running backups, provisioning, job scheduling etc.

While each point tool may have a specific use, they do not necessarily follow any business process or workflow. Many times this can lead to conflict and therefore execution failures.

Runbook Automation ensures:

• Tool execution follows a defined business process
• Task execution does not conflict with other systems or procedures
• Rapid response and execution of common tasks
• Fulfillment possible by non IT personnel, such as a new user request by HR

Automation with LiveTime

LiveTime builds upon the 11 core ITIL 3 processes and allows organizations to orchestrate the activities of other toolsets at any point throughout the lifecyle of a request. This could be for example the provisioning and / or patching of software to other machines directly from a request, through to the execution of test cases within a change request.

Runbook automation provides a valuable opportunity for you to reduce costs, improve processes, and ensure consistent control and coordination across tools and systems.

Supported Tools

LiveTime has a rich Web Services API to communicate with any toolset on the market. More and more extensions will be provided over time. Users can easily build their own extensions by using the standard interface provided. A good discussion on building these extensions can be found on our learning portal.