LiveTime announces High Availability option for Service Desk products

LiveTime service desk products can now be deployed in a cluster environment to gain maximum scalability, reliability and high availability.

Newport Beach – May 3, 2005 - LiveTime Software, developer of the first “java verified” consolidated service desk, today announced LiveTime High Availability (HA) for LiveTime Support Desk and LiveTime Help Desk. LiveTime HA adds clustering and load balancing capabilities to LiveTime products and is designed for organizations that require an extremely high throughput and fault tolerant service desk.

LiveTime HA ensures minimal downtime and maximum scalability for organizations with heavily utilized service desks that operate under high loads. The highly scalable option delivers mission critical cluster services to LiveTime Help Desk and LiveTime Support Desk for service desk environments that cannot risk a single point of failure.

LiveTime HA clusters are designed to scale both vertically or horizontally. To scale vertically multiple LiveTime servers are deployed on a single server. Horizontal scaling is achieved by increasing the number of servers in the cluster. Maximum availability is gained when LiveTime HA is combined with web-server and database clusters.

LiveTime HA also includes support for server affinity or sticky sessions that allows session data to be replicated. This functionality ensures that data across the LiveTime clusters is updated simultaneously and if a cluster member fails, another member in the LiveTime HA cluster will transparently take over the service requests. Using LiveTime HA avoids downtime and results in the delivery of an always-on, high availability service desk.

The use of a distributed second level database cache by LiveTime HA, further enhances the performance of the cluster. This level of caching frequently accesses RDBMS data across the grid and makes it locally available. “Organizations can significantly improve the response times of its clustered service desk by using LiveTime HA’s replicated and transactional cache,” said Dr George Vossos, Chief Technology Officer at LiveTime Software. “By automating the caching of queries and results between sessions, LiveTime HA avoids expensive database and remote access calls. This dramatically improves the performance of LiveTime service desk products by as much as 10x,” said Vossos.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com