LiveTime ITSM Release Notes 6.0.8

Service Updates

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all current customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

June 23, 2010

• LDAP Synchronization in HelpDesk once again assumes all departments belong to the Primary Organization, reversing the change made in 6.0.6.
• Email processing has been made more robust in light of potential failures at the database layer.
• Email template editor now copes better with legacy data that exists in some older databases

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com