LiveTime Software Launches Industry’s First Help Desk, Customer Service and Support Appliance
Service management appliance now available with Sun Microsystems’ Solaris 10 OS pre-installed and open source infrastructure.
Newport Beach – November 21, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service management software, today announced the general availability of the LiveTime Appliance, the industry’s first service management appliance. Designed exclusively for 64 bit operation, the appliance has been specifically optimized for high concurrent access, fault tolerance and security and is based upon the Solaris™ 10 Operating System (OS) from Sun Microsystems.
Designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.
Available in seven configurations, including single, dual and dual core processors on AMD Opteron and the UltraSPARC IIIi processors from Sun Microsystems, the appliance can be run as a standalone system, application or database server. It can also be configured in clusters for greater redundancy and failover. “By combining the LiveTime appliance with Sun’s Solaris 10 OS, the most advanced operating system on the planet, our joint customers will be able to significantly reduce their total cost of ownership,” said Christopher Ratcliffe, Director of Solaris Marketing, Sun Microsystems.
Further demonstrating LiveTime’s leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 4.1, PostgreSQL 8.0, Apache Web Server 2.0, Apache Tomcat 5.5 and Java 5. “LiveTime continues to be a strong supporter of open source software within the enterprise,” said Dr. Darren Williams, CEO of LiveTime Software. “By leveraging best-of-breed open source products, our customers will benefit from LiveTime’s unique performance and fault tolerant characteristics.”
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
