LiveTime Service Management Achieves PinkVerify Service Support Enhanced Certification
PinkVerify Service Support Enhanced certification acknowledges LiveTime’s support for five ITIL processes: Configuration, Incident, Problem, Change and Service Level Management.
Newport Beach, CA – December 12, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Service Manager v4 has achieved PinkVerify™ Service Support Enhanced certification. PinkVerify certification confirms that LiveTime Service Manager meets all Information Technology Infrastructure Library (ITIL™) product compatibility requirements and represents the highest level of IT Service Management (ITSM) vendor certification.
LiveTime Service Manager 4.0 now supports five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management. LiveTime was awarded the certification after a thorough verification process carried out by Pink Elephant, a leading global IT management best practices company.
“As companies seek to align IT with the business, the need to follow ITIL best practices is increasingly important,” said David Ratcliffe, President and CEO of Pink Elephant. “We recognize LiveTime’s commitment to help customers achieve continuous process improvements, align IT with the business, and optimize the quality of service delivery across the organization. We congratulate LiveTime on achieving Service Support Enhanced certification.”
“A growing number of organizations understand the real benefits of implementing service support best practices,” said Dr. Darren Williams, CEO of LiveTime Software. “ITIL offers the guidelines and now LiveTime provides the tools for customers to easily integrate and implement ITIL processes. We are committed to helping our customers address this tough challenge.”
With ITIL Service Support Enhanced certification, LiveTime customers are now able to visualize ITIL process and take advantage of the benefits of integrated service level management and unlimited workflows. These features, combined with the ability to synchronize with Active Directory/LDAP servers and asset management and discovery tools, make LiveTime Service Manager 4.0 a comprehensive service support solution for any enterprise seeking to deliver high quality customer service.
About Pink Elephant
Pink Elephant is a leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to help improve the quality of IT services through the application of established best practices, including ITIL. For more information, please visit www.pinkelephant.com.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
