LiveTime Software and Rave Computer Announce Hardware Distribution and Sales Agreement
Partnership Expands to Include Help Desk and Support Desk Appliances.
Newport Beach – November 29, 2005 - LiveTime Software, a leading provider of Service Management solutions, and Rave Computer Association, Inc. have entered into a strategic alliance that enables Rave to resell LiveTime’s new Help Desk and Support Desk Appliances to the North American Market.
The benefits to businesses that invest in these solutions are significant and ongoing. The LiveTime Appliance reduces the effort and wasted time that is usually associated with installing, configuring, and then maintaining a server. “We saw a real need for a complete plug-and-play solution for organizations that want a highly tuned, pre-configured, hardened service and support solution with virtually no maintenance,” said Dr. Darren Williams, CEO of LiveTime Software, Inc. “LiveTime’s appliance models are truly unique, and since Rave’s success spans a diverse customer market, we are confident they will be widely accepted in the market,” he said.
Since 1988, Rave Computer Association, Inc. has provided hardware and software solutions to meet their customers’ diverse requirements through integration, customization, and value-added services, but this is the first time that a Customer Service solution has been offered pre-installed and ready-to-run. “These products ensure customers a secure, fault tolerant, plug-and-play solution that will have them up and running within a day” said Tony Scicluna, Vice President of Sales, of Rave Computer Association. “We are pleased be the first to offer these appliances to the market,” he continued “There is no question this will be a popular choice for customers who need the assurance of security and the flexibility of Open Source.”
About Rave Computer
Rave Computer Association, Inc., a privately held company based in Sterling Heights, Michigan, provides ruggedized SPARC-, Intel-, and AMD-based computer systems, along with storage, backup, and turnkey solutions that meet the government and military’s diverse requirements. Rave’s unique services enable customers to enjoy tailored levels of customization and support that match their needs. Visit www.rave.com for more information, or call (800) 966-7283.
About LiveTime Products
LiveTime products are all 100% web based and vendor neutral, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. LiveTime Help Desk is a Web-based Help desk management solution that provides enterprise-class IT support functionality to organizations. LiveTime Support Desk delivers the same level of functionality to organizations of all sizes who offer support services to their external customers. The new LiveTime Appliances leverage the power of LiveTime’s proven Service Management software with leading Enterprise Operating Systems and Hardware. For more information about LiveTime products visit www.livetime.com.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
