LiveTime Software announces Service Manager version 4.0 supporting five core ITIL processes
Vendor neutral service management software to support Configuration, Incident, Problem, Change and Service Level Management
Newport Beach – March 20, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced LiveTime Service Manager 4.0. To be released in May, the product will support five core ITIL processes; Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management.
The embedded Configuration Management Database (CMDB) will provide the foundation for the tightly integrated service and support processes which have been developed around the ITIL guidelines. LiveTime Service Manager unifies the five key processes in one application, but will allow organizations to choose a phased implementation based on its flexible licensing model. “Customers will be able to choose when their organization is ready for process change,” said Dr George Vossos, Chief Technology Officer of LiveTime Software. “For example, an initial implementation of LiveTime Service Manager may include incident and service level management with some basic asset management. Then, when the client is ready they can fully configure the CMDB working with Change Management.”
LiveTime Service Manager provides transparent migration from the company’s other product lines, LiveTime Support and LiveTime Help Desk. It is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key. No database changes are required. This allows organizations to seamlessly migrate to full ITIL functionality as their needs or budgets allow.
LiveTime Service Manager will also integrate with third party Asset Management tools such as LANDesk, Novell ZENworks, Microsoft SMS, Centennial Discovery and LiveTime’s own Discovery software, for automatic synchronization with LiveTime’s built-in CMDB. Organizations can define relationships and build a service catalog as required and benefit from a single repository of asset information for efficient incident management, from the moment of installation.
The fully web-based LiveTime Service Manager will run on any platform using any web browser and provides an integrated knowledge base, management reporting and customer self-help portal. These, combined with the ability to synchronize with Active Directory/LDAP servers and asset management discovery tools will make LiveTime Service Manager a comprehensive service support solution for any enterprise seeking to deliver high quality customer service which is accountable, transparent and predictable.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
