LiveTime Software partners with leading Italian supplier of compliance solutions
H@rlock to resell LiveTime Service Manager to small to medium enterprise (SME) in Italy.
Newport Beach, CA – November 26, 2007 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced the appointment of H@rlock Srl as a reseller for the Italian market. Milan-based H@rlock is a leading supplier of compliance solutions that also provides ITIL training and consultancy services. Giving significant focus to the pharmaceuticals industry, H@rlock will resell LiveTime Service Manager and LiveTime Help Desk throughout Italy.
“We look forward to introducing LiveTime’s products to our customers,” said Huub Commandeur, H@rlock’s Business Development Director. “LiveTime Service Manager’s ease of use and low TCO are unusual amongst enterprise-level software products and I’m sure these benefits will be of considerable interest to the markets we serve, especially to the many Italian SME-sized organizations that need to address the same enterprise IT challenges, but with smaller budgets. With LiveTime’s ITIL-Based solutions we can offer exactly this!”.
“Italy’s a challenging market where it’s essential to make the right partnerships. H@rlock’s business fits very well with ours and I look forward to a long and fruitful partnership.” commented Mike Fellows, Managing Director of LiveTime’s EMEA operations.
About H@rlock Srl
Founded in 2001, H@rlock is a leading supplier of compliance solutions in Italy serving a range of industry sectors including pharmaceutical, finance, manufacturing and food retailing. H@rlock solutions address corporate data & information flows, document management and process & compliance management to allow companies to gain full electronic control over their business processes and to monitor compliance with FDA, Sarbanes Oxley, SEC, Privacy Laws, GxP and other regulations.
H@rlock’s Compliance Suite is a combination of Software Applications and Training & Consulting Services built upon a solid foundation of implemented ITIL-based IT Service Management processes & services. H@rlock is also a long-term provider of ITIL-Based education & implementation services supported by a suite of leading-edge IT Service Management Tools, helping companies to manage their IT in a structured way and to obtain ISO-20000 certification. For more information visit www.harlock.biz.
About LiveTime SoftwareHeadquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
