LiveTime Software to Showcase New Version of Consolidated Service Desk Applications at Helpdesk Show

Vendor-neutral J2EE application now “Java Powered for the Enterprise” with powerful Clustering options for High Availability.

LiveTime High AvailabilityCheltenham, UK – April 25, 2005 - LiveTime Software will be demonstrating the new version of their enterprise-level, consolidated service desk applications – LiveTime Help Desk and LiveTime Support Desk v3.5 on their stand (#210) at the 2005 Helpdesk and IT Support show this week at Olympia Exhibition Centre. LiveTime CSD recently completed Sun Microsystems Java™ Application Verification program and is now certified as “Java Powered for the Enterprise”. Also new with version 3.5 is an affordable Clustering solution which provides High Availability for larger systems.

Version 3.5 includes more than 35 new features designed to expand the breadth of the product while simplifying the user experience. Highlights include:

  • Quick Calls to allow supervisors to setup templates for common problems and solutions letting technicians quickly log cases and get faster resolutions.
  • Three levels of customization with complete support for Cascading Style Sheets level 2 (CSS2) and HTML 4 giving total control over the look and feel of the user interface.
  • Performance has been a key area of focus in v3.5 with support for connection pooling and primary and secondary caching architectures and features for ‘self-healing’ and diagnosis for complete auto-recovery under high traffic conditions.
  • IBM WebSphere and DB2 support continue LiveTime’s focus on vendor-neutrality.

First CSD to market with Sun’s Java Application Verification

With Sun’s “Java Powered for the Enterprise” certification, LiveTime CSD solutions have proven portability across different implementations of the enterprise Java platform. The Java AVK Enterprise uses guidelines and rules published by Sun to test and validate J2EE solutions and the certification confirms that LiveTime Help Desk and Support Desk are true ‘Write Once, Run Anywhere’ Java applications – the first CSD solutions to achieve this.

Maximum Scalability, Reliability and High Availability Option

LiveTime adds clustering and load balancing capabilities to LiveTime products with LiveTime High Availability, an optional add-on designed for organizations that require an extremely high throughput and fault tolerant service desk. LiveTime HA ensures minimal downtime and maximum scalability for organizations with heavily utilized service desks that operate under high loads.


About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

April 25th, 2005 in 2005, News | tags: , , , , , , , , , , , , , , ,