LiveTime’s Java-Based Help Desk, Customer Service and Support Software earns top grades from educators.
LiveTime streamlines support services for complex campus environments.
Newport Beach – October 17, 2005 - LiveTime Software, a leading provider of J2EE based help desk and support desk automation software, continues to gain popularity with CIO and CTO’s of education institutions due to its vendor neutral and flexible approach. LiveTime’s fully web-based solution is increasingly selected by leading educators to streamline support services within their complex environments.
LiveTime Help Desk makes delivery of IT services easy with its rapid, synchronized integration with LDAP and Active Directory servers. “The AD integration is comprehensive and very straightforward to configure, with the help of the well prepared documentation,” said Dan Shyne, Computer Network Manager, Enlarged City School District of Troy, NY. “It is clear that LiveTime really understands the processes and issues we confront, and their own technical support department has proven to be quite knowledgeable and well prepared to diagnose and remedy the technical issues that we’ve faced during our ongoing implementation phase.”
Ken Chitwood, Web Systems Administrator for the Technology Department at Wilson County Schools, is impressed by LiveTime’s problem management capabilities. “The ability to configure problem types for each item greatly enhances the quality of calls submitted and entered into the system, and makes it easier for people to submit calls,” he said. “And I am extremely impressed by the new view filters, which greatly speeds our prioritization and auditing of incidents in the system.”
LiveTime’s Asset Management tools make a real difference to the productivity of the team at the University of Northern British Colombia. “This functionality gives our support technicians immediate access to the most up-to-date information about all our users and their assets, and the entire configuration process was done in a day,” said Trevor Fuson, Systems Analyst at UNBC after migrating to LiveTime Help Desk version 3.6. “Once again, LiveTime has delivered an amazing product.”
Dr George Vossos, Chief Technology Officer for LiveTime Software maintains the overwhelming adoption of LiveTime by education users results from LiveTime’s pragmatic approach to service management. “At LiveTime, we understand the challenges facing educational institutions as they strive to increase service response levels in a decentralized and complex IT environment. LiveTime provides mature ITIL processes in the key area of service support that allow users to rapidly tailor and deploy help desk services across the entire user community with very low administration overheads,” said Dr Vossos.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
