Release Notes 5.5.1

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

January 30, 2009

• Corrected functionality related to the default notification setting for incident notes
• Corrected save issue that would prevent account changes when running at the license limit
• Corrected an issue that caused spurious log entries to be created whilst de-escalating a request
• Corrected calculation of due dates that would result in weekends being included as business days
• Corrected intermittent issue preventing quick call selections from updating the request contents
• Corrected ‘Item’ web service call to correctly return technicians as customers when appropriate
• Corrected ‘Item’ web service call related to creating or deleting item relationships
• Corrected ‘Remember Login’ functionality from the login page
• Reduced minimum username length to two characters
• LDAP account name restrictions have been relaxed for sys & admin accounts
• Using quick calls in the new request editor now correctly update the request description
• Prevented users causing errors by creating requests when they have no assigned processes
• Fixed a memory leak caused by entering invalid email credentials
• Various other performance enhancements to improve application response under load

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com