Release Notes 5.5.3

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

May 22, 2009

• Fixed various Spanish translation issues
• Fixed Item CSV import to resolve duplicate rooms
• Fixed SLA assignment via email when running Help Desk application
• Added new parameter to Request Summary Template for FSC Date
• Reset Due Date to the beginning of the SLA when linking Changes or Problems from the main request screen
• Fixed AMIE import when using MySQL which doesn’t support the schema attribute.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com