Release Notes 5.5.4

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

June 29, 2009

• When spawning process for other requests, the related pane is now visible
• Partner Dashboard now only shows metrics for the relevant partner account
• Fixed default SLA assignment when creating requests via the customer portal
• Sequential quick call generation will now correctly skip unselected quick calls
• When changing workflow on a request, the status will be set to the default open state
• Fixed load balanced incident assignment logic where one technician would be favored
• Fixed Null Pointer when calculating times where sequential states have timers disabled
• Linking unlinked Change Requests and Problems is now permitted via the Analysis tab
• Removed spurious audit trail entries and emails based on the contents of unrelated requests
• If the email receipt workflow option is set to do nothing the request state no longer changes
• Added new Web Service calls to manage CMDB Items: AddItemOwner(itemNumber, username), RemoveItemOwner(iteNumber, username), getItemRelationships(itemNumber)

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com