Release Notes 6.0.1

Service Updates

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

December 8, 2009

• Org Unit Deletion is now possible via web services
• Added import of ownership information from SCCM
• CC Team option will now correctly forward all updates
• AMIE imports from SCCM will now include ownership data
• Group notes copied to a request display the correct technician
• Chinese Yuan is now a valid currency selection in the setup area
• Fixed various SLA reports for execution against Oracle databases
• Corrected bug in handling of attachments to grouped service requests
• Request Creation via web services now allows the subject to be entered
• Request editor will function correctly if no default classification is defined
• Corrected functionality of handshaking to correctly process manual handshakes
• Web services calls added to simplify searching for country information and using it
• Prevented prompting for workflow selection when creating a new team in Helpdesk
• Web services calls to get request notes will no longer return private notes to customers
• Corrected functionality and added date range to Active * Request by Technician (report)
• Reason for closing a request in handshaking no longer has a 10 character minimum length
• Deleted outages will no longer prevent the creation of new outages when the times clash
• All Knowledge articles will now return as part of finding solutions in the Analysis tab
• Relabelled the Email field on the forgotten password page to reduce confusion
• Emailing private notes will once again ignore the adhoc addresses field
• Refinements to the cursor positioning during new request creation
• Corrected date sorting issue for notes with 2 digit year values
• Corrected behaviour limiting the visibility of requests in the customer section
• Corrected behaviour restricting the undelete functionality of customer accounts
• Service Request search options will no longer be visible in the customer portal unless licensed
• The default Service Request team will now populate correctly when creating items from Invoices
• Improved CTI integration to work with a single URL regardless of incoming phone number source
• Corrected display issue where searching for a change request resulted in the user landing in the Incident tab
• Customer and User details updated to identify licensed processes as separate from supporting processes
• Custom field descriptions will now correctly validate the length is no greater than 255 characters
• Service Level checkbox will now be correctly greyed out for users with no roles assigned
• Hot Topics and Recent Topics in the customer portal now display the correct content
• User Guide Updated to reflect ‘Survey Manager’ privilege for administering surveys

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com