Release Notes 6.0.2

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

January 20, 2010

• Various localization corrections
• Added support for native French translation
• Various performance enhancements to reduce memory footprint with high concurrency
• Improved performance of background maintenance tasks
• LiveTime will send a single email on close of a request
• Auto-close quick calls will now send solutions
• SLA Reports now correctly factor in non-work hours
• Various changes to Survey publishing to the correct audiences
• Group attachments will now remove from requests on deletion
• Various changes to license validation of user role additions and deletions
• Performance tuning of queries used to display customer item and request lists
• Email attachments to received emails will no longer appear with a blank filename
• Email attachments with a file name of a particular charset will now decode correctly
• Knowledge Management RFC’s will no longer cause errors when accepting the change
• Solutions published for a specific request will no longer be proposed for similar requests
• Web Services calls will no longer fail due to incorrect firing of custom field value validation
• Quick Call Editor will now show items that are uncontracted and determine usability at run time
• Request object reports will now include an ‘Unassigned’ value for Requests objects that are in the queue

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com