Release Notes 6.0.3

Service Updates

As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all customers. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional.

LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

February 19, 2010

• File upload memory usage has been optimized
• AMIE support for PostgreSQL sources has been improved
• Attachments to status notes can once again be downloaded
• Hyperlinks can now be used as CI identifiers with clickable links
• 64 x 64 Icons will now render the entire icon in relationship maps
• Knowledge base article content may once again contain HTML tags
• Uploading files with internationalized names now decode correctly
• Internationalized PDF exports now correctly render Turkish characters
• Emails from LiveTime will include the status in the subject line
• Show all services admin option for customer portal now works as expected
• Knowledge base proposals in the request analysis tab will now be pageable
• Emails to SMS providers will now contain only a subject with a blank body
• Corrected various issues surrounding performance optimizations made in 6.0.2
• License usage now correctly reports service request processes and base license usage
• Review Dates for Knowledge Base Articles can now be set if RFC controls are enabled
• Using the calendar on a custom field in the customer portal will no longer cause page scrolls
• SLA Reporting for defined working hours now correctly factor closed time into the calculations
• Added Norwegian translation

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com