iPhone

LiveTime provides out of the box support for Apple’s iPhone. Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime’s Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.

LiveTime has a native iPhone client that supports all versions of LiveTime Service Manager and Novell Service Desk from version 6.2 onwards.

Reporting on the Road

With on demand reporting available at your finger tips management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times.

Leverage your Knowledge

LiveTime’s built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road. A complete expert system can be produced in a matter of hours by simply uploading existing documents such as PDF, Word, RTF, Excel, Powerpoint, Visio, HTML, Text and OpenOffice.

Native User Interface

LiveTime generates a rich user experience on the desktop and now on the iPhone. Experience for yourself why LiveTime has been adopted by some of the largest corporations, governments and educational institutions across the world as the defacto standard for customer service and support.

Unlike many other iPhone clients for web applications, LiveTime for the iPhone has been developed natively using LiveTime’s rich web services infrastructure. The native interface has the benefit of delivering the user experience iPhone users expect from their mobile device.

ATT certified

ATT Certified Solution The AT&T enterprise software testing and certification program validates that LiveTime’s ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T’s wireless network. Read the Press Release for further information.