Novell

LiveTime provides tight integration with many third party technologies. This is particularly evident with Novell, who provide a broad range of solutions from the operating system through to end user services. Like LiveTime, Novell is committed to Open Standards and provides the perfect infrastructure for LiveTime’s Incident, Configuration, Service and Asset Management.
Novell Service Desk ITSM

Strong Foundations

The key to stability, performance and scalability with any enterprise infrastructure is the operating system. LiveTime can leverage either of Novell’s core operating systems, NetWare and SUSE Linux ES. With its built-in support for Java, Apache, Tomcat and JBoss, LiveTime can be installed and configured in less than an hour.
SUSE Service Desk ITSM

Authentication Services

LiveTime provides pre-integration to Novell’s eDirectory authentication server for centralized user management throughout the enterprise. In addition, LiveTime also provides support for SecureLogin, Novell’s Single Sign On (SSO) solution, allowing LiveTime to provide SSO capabilities for all users of the system.

Asset Management

A robust asset management solution with auto discovery of all network devices is vital to any IT service solution. LiveTime provides built-in integration with Novell ZENworks. Simply choose ZENworks from the popup menu, along with the synchronization interval, and immediately see the assets in LiveTime. It’s that easy. LiveTime currently supports:

  • ZENworks Asset Management 6.5 and above
  • ZENworks Desktop Management 6.5 and above
  • ZENworks Configuration Management 10.0 and above

Collaboration

Novell’s GroupWise provides essential collaboration services for the Enterprise such as email, instant messaging and contact management and many others. LiveTime integrates seamlessly with many of these services already. With automatic email parsing built-in, you can effortlessly manage calls raised from specific devices, clients or products.

Novell Certified

LiveTime Service Manager and Helpdesk have been “Yes Certified” to run on Novell NetWare 6.5. “This certification will help NetWare users implement a quality support solution for either internal or external customers within their environment,” said Rick Fowler, NetWare product line manager for Novell.

Novell Service Desk

Novell believes so strongly in LiveTime’s solution that they are also an OEM provider of the solution as Novell Service Desk. The integration that LiveTime provides is unparalleled in the industry and is one of the top 3 requirements amongst IT professionals. The ability to have up-to-date information at the service desk is crucial to resolving problems in a timely fashion, reducing the mean time to repair (MTTR). The fact that you can integrate ZENworks within a matter of minutes is proof of how seamlessly the products work together.