Posts Tagged best practices

Capital G Limited, financial service specialists, has built its reputation on providing superior rates and quality service. Capital G tailor services and products to clients’ specific savings and borrowing needs, offering savings and deposit products in both Bermuda and US currencies.

ISO/IEC 20000 Compliance LiveTime Service Manager supports industry standards such as ISO/IEC 20000 and best practices such as ITIL to help you develop a sustainable and continuous service management capability. LiveTime Service Manager enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000 Service Management process areas including service level management and reporting, [...]

Intellectual Capital LiveTime Knowledge Management allows any organization to harness the intellectual capital of its employees, and further reduce dependence on key staff over time. By building a comprehensive knowledge infrastructure, problem resolution is both automatic and timely, thus freeing technicians for more challenging tasks and improving customer satisfaction. Satisfied employees lead to productivity and [...]

Standardized Change Control “The Change Management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes. This minimizes the impact of change related incidents on service quality. Consequently, change management aims to improve the day-to-day operation of the organization.” LiveTime Service Manager ensures all changes to the CMDB [...]

Please register below to arrange an online demonstration of LiveTime or a custom sandbox to see how LiveTime will suit your needs. Please ensure your spam filter allows email from demo.livetime.com if you don’t receive a response right away. Also note, we filter out registrations from anonymous users. LiveTime requires a minimum of 10 Technicians [...]

LiveTime is highly scalable and is designed to support hundreds of thousands of users and customers. Designed to run on multiple platforms, it can be deployed on a wide variety of hardware and software to maximize your existing infrastructure. While LiveTime has been designed to scale vertically and horizontally across multiple servers and environments, only [...]

IT Governance and consulting company launches LiveTime into Spanish market with focus on open standards and total cost of ownership.

LiveTime ITSM Hardware Appliance reduces the hassle and wasted time which is generally associated with installing, configuring, and using a server. This platform is ideal for SaaS service providers and is pre-configured with everything you need.

LiveTime ITSM Service Management is specifically designed for 64 bit operation, enabling it to take advantage of modern memory, processor technologies, and performance.

Syllabus LiveTime Service Management Essentials provides the foundations required for effective utilization of LiveTime Service Manager and Help Desk. Specific attention is focused on system design as it relates to the ITIL framework, effective Configuration Management System (CMS) design, and its relationship to key ITIL processes. The course also covers workflow design, teams and technician [...]

Service Desk Institute LiveTime Software is a member of the Service Desk Institute, a leading authority on all service desk and IT support related issues. This industry body helps set industry standards for the IT support industry, career development, and provides information and research about technologies tools and trends. LiveTime Software supports the goals of [...]

LiveTime Software is committed to supporting a diverse range of customer needs. Our Partner program offers customers access to a broad range of vendors across the IT industry, including Independent Software Vendors (ISV), global and regional System Integrators (SI), Value Added Resellers (VAR) and IT consulting partners. By bringing together best of breed partners, LiveTime [...]

Oracle and LiveTime are committed to providing open standards infrastructure and solutions across the enterprise. LiveTime integrates with the Oracles Enterprise J2EE technology stack to provide scalable, high performance ITIL Service Management, Help Desk and Service Desk deployments. The Oracle Java platform is an ideal environment for LiveTime’s Incident, Configuration, Service Level and Asset Management [...]

OverviewEducationTechnologyHealthcareGovernmentFinanceLaw Dispute Resolution LiveTime Service Management can be used to manage the dispute resolution process within both the State and Federal Court systems. Providing case management portals for law enforcement and government agencies, as well as guidance for individuals, creates significant efficiencies and a streamlined approach to the dispute resolution process. Law Firms can also [...]

OverviewEducationTechnologyHealthcareGovernmentFinanceLaw Relationship Management Personal and timely customer service and support, is a point of differentiation financial institutions adopt to succeed in a highly competitive sector. To achieve this objective, the guesswork of maintaining and upgrading infrastructure that sustain services need to be eliminated. LiveTime Service Manager allows financial institutions to build a Service Catalog, which [...]

OverviewEducationTechnologyHealthcareGovernmentFinanceLaw These days, citizens expect quality service, driven in large part by their experiences in the commercial sector. As government budgets are reduced or re-prioritized, public sector organizations must improve both internal and external customer service and satisfaction and maximize their operational efficiency. But government budgets, whether for localities, states, provinces or central governments, have [...]

OverviewEducationTechnologyHealthcareGovernmentFinanceLaw Responsive customer support and service is vital in the technology and telecommunications arena. The key to ensuring customer loyalty and keeping your competitors at bay is to provide the very best service and support. Happy customers bring more customers; unhappy customers are costly. The quality and efficiency of your customer support is a reflection [...]

Quickly Restore Service “The Incident Management process aims to restore normal service operation as quickly as possible and minimize the adverse impact on the business. This ensures that the best possible levels of service quality and availability are maintained.” The out-of-the-box capabilities of LiveTime are aligned with key elements of the Incident Management Process defined [...]

LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime enables organizations to implement best practices in a matter of weeks, not months. Supporting 11 core ITIL v3 processes out-of-the-box and integrated CMDB, LiveTime enables full visibility into the organization’s [...]

IXIF to offer LiveTime service management to the government, health and public sector to enhance enterprise infrastructure solutions.