Posts Tagged best practices
LiveTime Service Management Achieves PinkVerify Service Support Enhanced CertificationTuesday, December 12th, 2006
PinkVerify Service Support Enhanced certification acknowledges LiveTime’s support for five ITIL processes: Configuration, Incident, Problem, Change and Service Level Management.
LiveTime’s Service Management software adopted by Genus worldwide to implement ITIL best practicesMonday, November 6th, 2006
Leading genetics and biotechnology corporation rolls out LiveTime to over 5 continents for global service and support delivery using LiveTime’s ITIL based service management software.
LiveTime Help Desk helps UNIONBAY dress up with ITIL best practicesMonday, October 30th, 2006
Leading apparel marketing and distribution company introduces best of breed IT support across the United States with LiveTime’s ITIL based service management software.
LiveTime Software’s Support and Help Desk now provide seamless migration to full ITIL service management complianceWednesday, September 6th, 2006
Now available with customizable workflows, Single Sign On capabilities and a fifty percent performance increase across all platforms.
LiveTime Software to present at IT4BC Conference 2006Thursday, June 15th, 2006
Founder and CEO of LiveTime Software, will lead seminar on “Implementing ITIL best practices for customer service and support” to leading educational institutions
LiveTime Software builds presence in Service Management software marketTuesday, February 21st, 2006
Strategic focus on web based, platform neutral ITIL product development wins key accounts against Unicenter and Remedy.
LiveTime Software Announces version 3.7 of its Java-Based Customer Service and Support applications with integrated Project Management capabilitiesWednesday, December 14th, 2005
New web-based, J2EE help desk and service desk software now includes invoicing wizard and knowledgebase workflows.
LiveTime Software and Rave Computer Announce Hardware Distribution and Sales AgreementTuesday, November 29th, 2005
Partnership Expands to Include Help Desk and Support Desk Appliances.
LiveTime Software first to deploy IBM DB2 Support for Java based Help Desk and Service Desk ApplicationsMonday, October 24th, 2005
LiveTime Software to ship IBM DB2 UDB v8.2-compatible version of its flagship J2EE Help Desk and Support Desk applications.
LiveTime’s Java-Based Help Desk, Customer Service and Support Software earns top grades from educators.Monday, October 17th, 2005
LiveTime streamlines support services for complex campus environments.
LiveTime Software Now Available To Public Agencies Through GSA AdvantageMonday, October 3rd, 2005
Partnership with Rave Computer Association enables Public Sector Agencies to improve service delivery by leveraging latest technologies.
LiveTime Software releases version 3.5 of its J2EE Help Desk, Customer Service and Support applications with CSS based customizationTuesday, March 8th, 2005
Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2.
LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications.Wednesday, December 1st, 2004
High performance Ingres RDBMS connectivity improves scalability to LiveTime’s vendor neutral customer support applications.
Barrie Hydro Selects LiveTime Help Desk to Manage IT Service and SupportMonday, November 15th, 2004
Fully web based, vendor neutral support solution delivers immediate business benefits to Canadian energy utility.
North Wales Hospital Group Selects LiveTime to Centralize Help Desk Team and Reduce Case LoadsTuesday, October 12th, 2004
Fast, simple implementation brings rapid rewards to Conwy & Denbighshire NHS Trust.
LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.Thursday, June 3rd, 2004
New release includes integrated LDAP and Active Directory support and new alerting system for system wide notifications.
LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0Thursday, January 22nd, 2004
Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.
LiveTime Software announces major upgrade to LiveTime Support.Monday, April 28th, 2003
Version 2 of LiveTime Support to be launched at UK Helpdesk and IT Support Show.
Momentum Technologies Group selects LiveTime Support to provide complete customer support systemMonday, March 3rd, 2003
LiveTime’s Web based service management improves the efficiency of internal support processes.
