Newport Beach, CA – September 9, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced it has achieved PinkVERIFY certification of 9 ITIL V3 Processes. This critical milestone demonstrates LiveTime’s commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support.

Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks! Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.

“This certification allows both new and existing LiveTime customers to gain all the benefits of an updated ITIL compatible process implementation,” said Jason Andrews, VP of Application Engineering, LiveTime Software. “Greater efficiency, assured regulatory compliance and the alignment of IT services with business objectives will enhance the service our customers deliver.”

Focusing specifically on usability and tight integration across all processes, LiveTime Service Manager 6 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6 has been certified for Request Fulfillment, Incident, Problem, Change, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

Pink Elephant’s PinkVERIFY assessment is recognized as the IT service management industry’s original program for certifying software that supports the definitions and workflow requirements defined by ITIL. For over ten years, PinkVERIFY has offered customers, who value the adoption and implementation of ITIL best practices, the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification regime to reflect support of 14 processes within the Service Lifecycle.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com

Certifications for LiveTime Service Manager and Help Desk include:

	LiveTime Service Manager has received PinkVERIFY™ ITIL 3 Certification from Pink Elephant for 11 Processes. LiveTime Service Manager 6 has been certified for Request Fulfillment, Incident, Problem, Change, Release and Deployment, Financial, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.
	LiveTime has certified Service Manager and Help Desk 5.5 against MySQL Enterprise 5.0 and 5.1. This certification assures customers that they are deploying a production-ready, enterprise-grade solution when using MySQL. Download the Testing methodology and results here.
	LiveTime Service Manager and LiveTime Helpdesk have been “Yes Certified” to run on Novell NetWare 6.5. “This certification will help NetWare users implement a quality service management solution for either internal or external customers within their environment,” said Rick Fowler, NetWare product line manager for Novell. View Certification
	LiveTime Service Manager and Help Desk have been certified by Sun as J2EE applications that meet or exceed the testing criteria outlined on the Compatibility and Java Verification web site. The Java-verification authenticates LiveTime’s compatibility with all Java 2 Platform, Enterprise Edition (J2EE) technologies and platforms, and confirms that LiveTime Help Desk and Service Manager are true ‘Write Once, Run Anywhere’ Java applications. Java and the Java Powered logo are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
	The AT&T enterprise software testing and certification program validates that LiveTime’s ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T’s wireless network. Read the Press Release for further information.
	LiveTime has received Red Hat Ready status from Red Hat Software. LiveTime Service Manager and LiveTime Help Desk deploy right out of the box, having already been fully tested and certified against a wide range of hardware platforms. Currently Certified against Red Hat Enterprise 2.1, 3 and 4. Red Hat Ready 2.1 Press Release.

Training and Certification

To maximize the efficiency and effectiveness of LiveTime applications, professional certification courses are available for customers and business partners. LiveTime certified training provides the skills and knowledge required to implement LiveTime applications and the ITIL standard effectively.

LiveTime Service Manager and Help Desk solutions are designed around the IT Infrastructure Library (ITIL), the formal standard for best practice IT service management. For LiveTime customers who have little exposure to ITIL, LiveTime courses take the potentially overwhelming concept and provide insight into the standard relative to LiveTime products and business needs.

LiveTime customers and business partners that possess recognized ITIL certifications, can benefit from LiveTime training to build an understanding of how LiveTime has applied ITIL to its Service Management solution, and how the potential of all functionality can be fully realized relative to organizational requirements.

LiveTime certification courses ensure customers maximize their return on investment, whilst promoting an environment of continual improvement. Successful course participants will gain confidence in using the LiveTime application to build a proactive, resourceful and customer-friendly service desk.

Course topics include:

• ITIL version 2 & 3 relative to LiveTime
• System overview
• Configuration Management System (CMS) – the foundation of effective service management
• Mapping business processes to the system
• User training.

Newport Beach, CA – February 5, 2009 - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced that it has achieved MySQL Enterprise Certification against MySQL 5.0 and 5.1. This assures customers that they are deploying a production-ready, enterprise-grade solution when using Sun Microsystems’ MySQL database.

Growing customer demand for MySQL solutions, specifically, the number of migrations to MySQL from other RDMS vendors currently using LiveTime has meant a strengthening of relationship between the two companies. LiveTime recently became a Gold Partner in Sun’s MySQL Enterprise Connection Alliance (MECA) partner program, and continues to work closely with Sun to provide first line support for installations based around MySQL Enterprise.

Certification tests were performed on Sun X4100 M2 and Sun T2000 servers running Solaris 10 update 4, MySQL Enterprise 5.0.45 and 5.1.30 using both InnoDB and MyISAM storage engines, Java 6 u10, Tomcat 6.0.18 and LiveTime 5.5. Approximately 900 functional test cases were executed and passed in their entirety, representing all functional aspects of LiveTime Service Manager functioning to specifications. Complete details of the testing methodology are available here.

LiveTime continues to expand its global reach and appeal to large enterprises with its integrated approach to ITIL best practices, open standards, unified web 2.0 interface and embedded Configuration Management Database (CMDB). LiveTime is available as a virtual appliance, hardware appliance and traditional server software, servicing more than 10 million users around the globe.

Newport Beach, CA – June 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today announced it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone®.

The AT&T enterprise software testing and certification program validates that LiveTime’s ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T’s wireless network.

Although not initially designed for business use, the iPhone has grown in popularity within the corporate market and LiveTime recognizes the need to verify its applications’ performance on the mobile device as it gains market share. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road.

LiveTime provides true mobility for onsite incident, problem and change management. Direct access to LiveTime’s Configuration Management Database (CMDB) provides technicians with real time infrastructure information when they work on support issues directly from the iPhone.

The on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks, which guarantees adequate service delivery 24/7. LiveTime’s built in search engine is fully accessible via the iPhone, and provides immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field.

Newport Beach, CA – December 12, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Service Manager v4 has achieved PinkVerify™ Service Support Enhanced certification. PinkVerify certification confirms that LiveTime Service Manager meets all Information Technology Infrastructure Library (ITIL™) product compatibility requirements and represents the highest level of IT Service Management (ITSM) vendor certification.

LiveTime Service Manager 4.0 now supports five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management. LiveTime was awarded the certification after a thorough verification process carried out by Pink Elephant, a leading global IT management best practices company.

“As companies seek to align IT with the business, the need to follow ITIL best practices is increasingly important,” said David Ratcliffe, President and CEO of Pink Elephant. “We recognize LiveTime’s commitment to help customers achieve continuous process improvements, align IT with the business, and optimize the quality of service delivery across the organization. We congratulate LiveTime on achieving Service Support Enhanced certification.”

“A growing number of organizations understand the real benefits of implementing service support best practices,” said Dr. Darren Williams, CEO of LiveTime Software. “ITIL offers the guidelines and now LiveTime provides the tools for customers to easily integrate and implement ITIL processes. We are committed to helping our customers address this tough challenge.”

With ITIL Service Support Enhanced certification, LiveTime customers are now able to visualize ITIL process and take advantage of the benefits of integrated service level management and unlimited workflows. These features, combined with the ability to synchronize with Active Directory/LDAP servers and asset management and discovery tools, make LiveTime Service Manager 4.0 a comprehensive service support solution for any enterprise seeking to deliver high quality customer service.

About Pink Elephant

Pink Elephant is a leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to help improve the quality of IT services through the application of established best practices, including ITIL. For more information, please visit www.pinkelephant.com.

Newport Beach – April 26, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced that LiveTime Service Manager v4.0 has received PinkVerify™ Service Support ITIL Certification from Pink Elephant. Service Manager v4.0 has been certified for the following core ITIL processes: Incident, Problem, Configuration, and Change Management.

LiveTime worked closely with Pink Elephant to achieve ITIL compatibility for the new release of LiveTime Service Manager 4.0 – LiveTime’s first ITIL certified service management product. The PinkVerify™ stamp of approval means LiveTime Service Manager supports best practices and identifies LiveTime Software as a vendor that has explicitly demonstrated a commitment to ITIL and its vision for process integration.

“This certification allows LiveTime customers, current and future, to gain all the benefits that an ITIL compatible process implementation offers,” said Dr Darren Williams, CEO of LiveTime Software. “Improved quality, greater efficiency, assured regulatory compliance and the alignment of IT infrastructure with business objectives will enhance the service our customers deliver.”

In addition, LiveTime is currently working towards certification for Service Level Management, which will culminate in the PinkVerify™ Service Support Enhanced certification.

Pink Elephant manages an ITIL verification process that objectively tests software products in meeting the functional requirements needed for a tool to support the ITIL service management framework. PinkVerify™ offers an objective, best practice based set of criteria that organizations can use to assess service desk tools.

About Pink Elephant

Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including ITIL. For more information, visit www.pinkelephant.com.

Newport Beach – April 19, 2005 - LiveTime Software today announced that its enterprise-level, consolidated service desk applications, LiveTime Help Desk and LiveTime Support Desk v3.5, successfully completed Sun Microsystems’ (Nasdaq: SUNW) Java™ Application Verification for the Enterprise (Java AVK Enterprise) program and is now certified as Java Powered for the Enterprise. LiveTime is the first consolidated service desk application vendor to receive this level of certification from Sun.

The “Java Powered for the Enterprise” program tests the portability of enterprise applications across different implementations of the enterprise Java platform, also known as Java 2 Enterprise Edition, (J2EE™). The Java AVK Enterprise uses guidelines and rules published by Sun to test and validate J2EE solutions. The Java-verification authenticates LiveTime’s compatibility with all J2EE technologies and platforms, and confirms that LiveTime Help Desk and Support Desk are true ‘Write Once, Run Anywhere’ Java applications.

“LiveTime worked with Sun to complete the rigorous verification program,” said Dr George Vossos, Chief Technology Officer of LiveTime Software. “The support for a wide range of operating systems, J2EE compatible application servers and option to run against any RDBMS, enables LiveTime customers to use their existing IT infrastructure and in-house technical expertise to deploy and manage a world-class service desk operation.”

“Achieving the status of ‘Java Powered for the Enterprise’ enables industry leading software vendors like LiveTime to provide products that have been verified to deliver portability across all J2EE application servers”, said David Bryant, Director of Java Platform Product Marketing, Sun Microsystems. “This gives customers the added level of assurance that their application will deploy on any Java platform. It also provides a point of differentiation when assessing the capability and maturity of products, such as LiveTime’s customer support solutions.”

Successfully meeting all of Sun’s J2EE cross-platform criteria enables LiveTime to feature the Sun ‘Java Powered for the Enterprise’ brand and logo. The certification is expected to influence the decision of many potential customers that require the added level of assurance that their service desk can work in mixed mode application server environments.