Posts Tagged cmdb
LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 CloudTuesday, March 9th, 2010
Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.
Transitions clarifies their service management vision with LiveTimeMonday, December 21st, 2009
Being a global organization that wanted a centralized Service Desk, their existing help desk application, Track-It needed to be replaced. Transitions required the replacement tool to be a fully web-based application, with a single point of administration and accessibility from any browser. It also needed to be ITIL certified for Incident, Configuration and Service Level Management. LiveTime Service Manager was a perfect fit.
Altis Semiconductor Transforms Service with LiveTime’s Federated CMDBSunday, December 13th, 2009
A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.
Release Notes 6.0.1Tuesday, December 8th, 2009
Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.
Search technology discovers service management success with LiveTimeMonday, December 7th, 2009
LiveTime Service Manager with its embedded CMDB underpinning the Incident, Problem and Change Management processes fulfilled Endeca’s metadata capture requirement. A fully web-based and highly scalable application with minimal administration overheads, made LiveTime a logical choice to meet Endeca’s incredible growth rate requirement.
Release Notes 6.0Monday, November 9th, 2009
LiveTime 6.0 includes more than 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. Also new in this release is the out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft Project.
LiveTime releases new SaaS based ITIL 3 Service Management and Help DeskMonday, November 9th, 2009
LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.
LiveTime integrates Federated Configuration Management Database (CMDB) into ITIL Service Management softwareMonday, October 26th, 2009
LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.
CustomizationTuesday, October 6th, 2009
Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges.
The first problem is the technical, support, and management [...]
Thursday, September 24th, 2009
LiveTime Service Manager allows CEnet to continually improve its service management processes and provides visibility for all team members’ Incident, Problem and Change Requests.
ConfigurationTuesday, September 15th, 2009
LiveTime Help Desk uses a centralized Configuration Management System (CMS) to control infrastructure information. The CMS is the focal point of LiveTime’s integrated service and support processes including Incident Management, Service Level Management and Configuration Management.
LiveTime’s active CMS can be scheduled to automatically synchronize with third party asset discovery and management tools. This ensures service [...]
Tuesday, September 8th, 2009
Service Conceptualization through Discontinuation
Service Portfolio Management’s goal is to manage the services and the terms under which those services are provided to users, from the point of conceptualization through retirement. It includes the entire portfolio of services from active (Service Catalog Items) services through the various life cycle stages of incumbent and retired services.
LiveTime Service [...]
Tuesday, September 8th, 2009
Management of ‘Live’ Services
Over the years the ITIL standard has continually evolved the processes and procedures for providing optimal service delivery to end users. As part of this goal, there is increased emphasis on services, rather than physical components. This is particularly important when designing an organization’s CMDB. This service-focused approach is more natural to [...]
Monday, September 7th, 2009
Infrastructure Modeling
“Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the Configuration Items in existence.”
LiveTime Service Manager has a centralized Configuration Management Database (CMDB) to manage and control infrastructure information. At the simplest level the CMDB can be used to store hardware, software and document asset [...]
Sunday, August 30th, 2009
LiveTime was selected for its standards based approach and incredible ease of use for both customers and support staff. “LiveTime’s customization options provided incredible flexibility and did not require full time consultants like other solutions we investigated”, said Beverly Marino, Manager, I/S Support Services at D & H. “Adding custom fields and popups took only a few minutes”, said Beverly.
LiveTime announces Geo Location Cloud Service for ITIL Service ManagementMonday, May 18th, 2009
Geo Location Cloud Service for ITIL Service Management pinpoints technician location around the globe to provide local point of presence for improved response times and better customer service.
LiveTime ships new ITIL Service Desk hardware appliance with ZFS, MySQL Enterprise and PostgreSQLTuesday, February 17th, 2009
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.
LiveTime achieves MySQL Enterprise Certification for ITIL Service Manager and Help DeskThursday, February 5th, 2009
MySQL Certification reinforces LiveTime’s commitment to open standards and vendor neutrality.
LiveTime adds ZFS to ITIL Service Management and Help Desk appliancesThursday, December 4th, 2008
LiveTimes’ introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.
LiveTime releases Spanish Edition of its Web 2.0 Service DeskTuesday, September 2nd, 2008
LiveTime’s ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.
