Posts Tagged cmdb
What’s Coming in LiveTime 7Tuesday, January 24th, 2012
Over the past year LiveTime has made core changes in it’s architecture, which is now based entirely upon HTML5 and further blurs the line between desktop and web applications. LiveTime continues to support open standards and does not require any plugins, just a modern browser. The change to HTML5 means that LiveTime 7 will see significant changes across the entire UI and bring even more dynamic changes to the application as discussed below.
Nagios CMDB Closed Loop IntegrationMonday, November 7th, 2011
Nagios is a popular event management application. With it’s scriptable commands and plugins, it is very customizable for performing any action when a monitor alert is triggered. This document will demonstrate how to communicate directly with LiveTime’s CMDB and update CI’s in realtime with bi-directional feeds back to Nagios and LiveTime.
ITIL Service DeskTuesday, May 24th, 2011
A Service Desk designed with ITIL initiatives uses a standard set of best practices for lowering costs and improving the quality of IT service delivery. The aim of a Service Desk is to act as the operational interface between the IT organization and its customers, for achieving an organization’s goals.
LiveTime integrates OpenID and Google Docs into Cloud based ITSM Service Desk and Help DeskTuesday, May 24th, 2011
LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the addition Single Sign-On capabilities using OpenID providers such as Google and Yahoo, for seamless access to it’s IT Service Management solution. Customers can now integrate directly with Google Docs and maintain a single workflow from within LiveTime Service Manager or Novell Service Desk.
NuVista Energy drills deep with LiveTime and NovellMonday, May 2nd, 2011
With business needs changing frequently, it was difficult for NuVista Energy to consistently keep its workstations updated and running smoothly. The company deployed Novell Service Desk and Novell ZENWorks Configuration Management in its Microsoft/Active Directory environment to centrally manage its workstations and gain control of service desk requests, driving down IT costs and improving service delivery.
LiveTime ITSM Release Notes 6.1.2Thursday, September 9th, 2010
Change requests now reassign immediately on approval to prevent double processing. Service Requests will now assign to the appropriate layer in the event the assigned team is changed.
Public and Private note options will now toggle the Customer recipient checkbox to avoid warnings.
Monday, August 23rd, 2010
Get Fields For Item getFieldsForItem (String itemNumber) Parameters itemNumber A unique Item Number Description This function is used to return a list of all Configuration Item fields for a particular Item Number. The function returns two HashMaps, the first containing a list of CI field Ids, and the second containing the field values include the [...]
Item OwnershipSunday, August 22nd, 2010
Add Item Owner addItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique Item Number. username The Username to use for adding a new Customer owner Description This function adds a new Customer to an Item with a given itemNumber. Remove Item Owner removeItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique [...]
Item Create, Retrieve, Update, DeleteWednesday, August 18th, 2010
Core API for managing CIs within LiveTime’s CMDB. These methods provide general retrieval and management of CIs and can be used to provide federation outside LiveTime’s normal AMIE based connections.
Release and Deployment ManagementTuesday, July 13th, 2010
The purpose of Release and Deployment Management is to maintain the integrity of
an organization’s production environment when implementing releases. Effective Release
and Deployment processes allow service organizations to deliver change faster,
with minimal risk to the business. It provides consistency in implementation
approach and assures customers that they can use new, or changed services in line
with business requirements.
Tuesday, July 13th, 2010
Financial Management quantifies, in financial terms, the value of IT services for a business and IT department. This includes measuring the value of the underpinning infrastructure used to provide IT services, as well as qualifying operational forecasts. Applying a service based approach to IT, Financial Management helps identify, document and agree upon the value of services being provisioned by the IT department.
Why LiveTime?Thursday, April 22nd, 2010
LiveTime ensures that you will focus on what really matters, mapping the organization’s environment and processes into the system, not building software or customizing toolsets. While other vendors can take months and even years to implement, LiveTime is configured in a matter of days allowing you to get on with refining your processes. Even complex installations with many integrations can utilize the many connectors built-into LiveTime.
LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 CloudTuesday, March 9th, 2010
Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.
Transitions clarifies their service management vision with LiveTimeMonday, December 21st, 2009
Being a global organization that wanted a centralized Service Desk, their existing help desk application, Track-It needed to be replaced. Transitions required the replacement tool to be a fully web-based application, with a single point of administration and accessibility from any browser. It also needed to be ITIL certified for Incident, Configuration and Service Level Management. LiveTime Service Manager was a perfect fit.
Altis Semiconductor Transforms Service with LiveTime’s Federated CMDBSunday, December 13th, 2009
A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.
Release Notes 6.0.1Tuesday, December 8th, 2009
Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.
Search technology discovers service management success with LiveTimeMonday, December 7th, 2009
LiveTime Service Manager with its embedded CMDB underpinning the Incident, Problem and Change Management processes fulfilled Endeca’s metadata capture requirement. A fully web-based and highly scalable application with minimal administration overheads, made LiveTime a logical choice to meet Endeca’s incredible growth rate requirement.
Release Notes 6.0Monday, November 9th, 2009
LiveTime 6.0 includes more than 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. Also new in this release is the out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft Project.
LiveTime releases new SaaS based ITIL 3 Service Management and Help DeskMonday, November 9th, 2009
LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.
LiveTime integrates Federated Configuration Management Database (CMDB) into ITIL Service Management softwareMonday, October 26th, 2009
LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.
