Posts Tagged cmdb

Get Fields For Item getFieldsForItem (String itemNumber) Parameters itemNumber A unique Item Number Description This function is used to return a list of all Configuration Item fields for a particular Item Number. The function returns two HashMaps, the first containing a list of CI field Ids, and the second containing the field values include the [...]

Add Item Owner addItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique Item Number. username The Username to use for adding a new Customer owner Description This function adds a new Customer to an Item with a given itemNumber. Remove Item Owner removeItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique [...]

Core API for managing CIs within LiveTime’s CMDB. These methods provide general retrieval and management of CIs and can be used to provide federation outside LiveTime’s normal AMIE based connections.

The purpose of Release and Deployment Management is to maintain the integrity of
an organization’s production environment when implementing releases. Effective Release
and Deployment processes allow service organizations to deliver change faster,
with minimal risk to the business. It provides consistency in implementation
approach and assures customers that they can use new, or changed services in line
with business requirements.

Financial Management quantifies, in financial terms, the value of IT services for a business and IT department. This includes measuring the value of the underpinning infrastructure used to provide IT services, as well as qualifying operational forecasts. Applying a service based approach to IT, Financial Management helps identify, document and agree upon the value of services being provisioned by the IT department.

LiveTime ensures that you will focus on what really matters, mapping the organization’s environment and processes into the system, not building software or customizing toolsets. While other vendors can take months and even years to implement, LiveTime is configured in a matter of days allowing you to get on with refining your processes. Even complex installations with many integrations can utilize the many connectors built-into LiveTime.

Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

Being a global organization that wanted a centralized Service Desk, their existing help desk application, Track-It needed to be replaced. Transitions required the replacement tool to be a fully web-based application, with a single point of administration and accessibility from any browser. It also needed to be ITIL certified for Incident, Configuration and Service Level Management. LiveTime Service Manager was a perfect fit.

A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.

Org Unit Deletion is now possible via web services. Added import of ownership information from SCCM. CC Team option will now correctly forward all updates. AMIE imports from SCCM will now include ownership data. Group notes copied to a request display the correct technician. Chinese Yuan is now a valid currency selection in the setup area. Fixed various SLA reports for execution against Oracle databases. Corrected bug in handling of attachments to grouped service requests.

LiveTime Service Manager with its embedded CMDB underpinning the Incident, Problem and Change Management processes fulfilled Endeca’s metadata capture requirement. A fully web-based and highly scalable application with minimal administration overheads, made LiveTime a logical choice to meet Endeca’s incredible growth rate requirement.

LiveTime 6.0 includes more than 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. Also new in this release is the out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft Project.

LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.

LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.

Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges. The first problem is the technical, support, and [...]

LiveTime Service Manager allows CEnet to continually improve its service management processes and provides visibility for all team members’ Incident, Problem and Change Requests.

Help DeskEmail AutomationConfiguration ManagementFeaturesPortals LiveTime Help Desk uses a centralized Configuration Management System (CMS) to control infrastructure information. The CMS is the focal point of LiveTime’s integrated service and support processes including Incident Management, Service Level Management and Configuration Management. LiveTime’s active CMS can be scheduled to automatically synchronize with third party asset discovery and [...]

Service Conceptualization through Retirement Service Portfolio Management’s goal is to manage the services and the terms under which those services are provided to users, from the point of conceptualization through retirement. It includes the entire portfolio of services from active (Service Catalog Items) services through the various life cycle stages of incumbent and retired services. [...]

Management of ‘Live’ Services Over the years the ITIL standard has continually evolved the processes and procedures for providing optimal service delivery to end users. As part of this goal, there is increased emphasis on services, rather than physical components. This is particularly important when designing an organization’s CMDB. This service-focused approach is more natural [...]

Infrastructure Modeling