Posts Tagged cmdb
LiveTime releases new SaaS based ITIL 3 Service Management and Help DeskMonday, November 9th, 2009
LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.
LiveTime integrates Federated Configuration Management Database (CMDB) into ITIL Service Management softwareMonday, October 26th, 2009
LiveTime’s Federated Configuration Management Database includes out-of-the-box integrations to 12 Asset Management systems including Novell ZENworks 10, Microsoft SCCM 2007, Loginventory 5 and LANrev 5.
CustomizationTuesday, October 6th, 2009
Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges.The first problem is the technical, support, and management [...]
Catholic Education Network scores high marks with LiveTimeThursday, September 24th, 2009
LiveTime Service Manager allows CEnet to continually improve its service management processes and provides visibility for all team members’ Incident, Problem and Change Requests.
ConfigurationTuesday, September 15th, 2009
Help DeskEmail AutomationConfiguration ManagementFeaturesPortals LiveTime Help Desk uses a centralized Configuration Management System (CMS) to control infrastructure information. The CMS is the focal point of LiveTime’s integrated service and support processes including Incident Management, Service Level Management and Configuration Management. LiveTime’s active CMS can be scheduled to automatically synchronize with third party asset discovery and [...]
Service PortfolioTuesday, September 8th, 2009
Service Conceptualization through Retirement Service Portfolio Management’s goal is to manage the services and the terms under which those services are provided to users, from the point of conceptualization through retirement. It includes the entire portfolio of services from active (Service Catalog Items) services through the various life cycle stages of incumbent and retired services. [...]
Service CatalogTuesday, September 8th, 2009
Management of “Live” Services Over the years the ITIL standard has continually evolved the processes and procedures for providing optimal service delivery to end users. As part of this goal, there is increased emphasis on services, rather than physical components. This is particularly important when designing an organization’s CMDB. This service-focused approach is more natural [...]
CMDB Configuration ManagementMonday, September 7th, 2009
Infrastructure Modeling
D & H Delivers with LiveTime Service ManagementSunday, August 30th, 2009
LiveTime was selected for its standards based approach and incredible ease of use for both customers and support staff. “LiveTime’s customization options provided incredible flexibility and did not require full time consultants like other solutions we investigatedâ€, said Beverly Marino, Manager, I/S Support Services at D & H. “Adding custom fields and popups took only a few minutesâ€, said Beverly.
LiveTime announces Geo Location Cloud Service for ITIL Service ManagementMonday, May 18th, 2009
Geo Location Cloud Service for ITIL Service Management pinpoints technician location around the globe to provide local point of presence for improved response times and better customer service.
LiveTime ships new ITIL Service Desk hardware appliance with ZFS, MySQL Enterprise and PostgreSQLTuesday, February 17th, 2009
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.
LiveTime achieves MySQL Enterprise Certification for ITIL Service Manager and Help DeskThursday, February 5th, 2009
MySQL Certification reinforces LiveTime’s commitment to open standards and vendor neutrality.
LiveTime adds ZFS to ITIL Service Management and Help Desk appliancesThursday, December 4th, 2008
LiveTimes’ introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.
LiveTime releases Spanish Edition of its Web 2.0 Service DeskTuesday, September 2nd, 2008
LiveTime’s ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.
LiveTime achieves AT&T enterprise certification for iPhone compatible ITIL Service Desk and Help Desk softwareMonday, June 2nd, 2008
LiveTime’s ITIL Service Management suite 100% certified for the iPhone over AT&T networks.
LiveTime’s Web 2.0 ITIL Service Management Suite adds features for SaaS and Outsourced Service ProvidersMonday, March 31st, 2008
LiveTime 5.1′s Web 2.0 ITIL-certified service management product line boosts support for SaaS and Outsourced Service Providers, with shared technicians, note templates, and contract management.
LiveTime delivers ITIL Service Management and Help Desk to the Enterprise via iPhoneWednesday, July 18th, 2007
LiveTime supports iPhone in the Enterprise with Web 2.0, AJAX-based ITIL Service Management and Help Desk suite.
LiveTime Software Releases Service Manager 4.0 with Support for Five Core ITIL ProcessesMonday, April 24th, 2006
Vendor neutral Service Management solution offers seamless migration into complete ITIL implementation.
LiveTime Software announces Service Manager version 4.0 supporting five core ITIL processesMonday, March 20th, 2006
Vendor neutral service management software to support Configuration, Incident, Problem, Change and Service Level Management
LiveTime Adds IT Asset Discovery to its Java-Based Customer Service and Support SolutionsWednesday, February 1st, 2006
New product allows organizations to control costs, secure network, audit assets and maintain compliance.
