Posts Tagged open standards
OracleWednesday, May 27th, 2009
LiveTime has also partnered with Oracle to deliver the world’s first Service Management Appliance. Based on Solaris 10 and leading Oracle Sun Hardware, the system is designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance.
FinanceWednesday, May 27th, 2009
LiveTime Service Manager’s built-in reports, combined with Service Catalog information stored in the embedded CMDB, allows departments to plan infrastructure changes relative to the demand of each service. LiveTime also allows financial institutions to readily expand without compromising its high quality service and support.
Government & Public SectorWednesday, May 27th, 2009
Designed for ITIL best practice, LiveTime allows customers from disparate business units to articulate their expectations of the IT service desk. It also ensures that incidents are managed according to level of criticality relative to the service affected.
HealthcareWednesday, May 27th, 2009
LiveTime Help Desk has been deployed in public hospitals, private practices, tertiary institutions and pharmaceutical companies around the world. It has streamlined support services and provided complete audit trails with a rapid return on investment (ROI).
TechnologyWednesday, May 27th, 2009
LiveTime’s ITSM Service Management solutions have a rapid return on investment (ROI) and have been deployed in technology companies around the world, enabling them to provide a streamlined support service with complete audit trails.
EducationWednesday, May 27th, 2009
LiveTime Service Desk and Help Desk ensures uninterrupted online delivery of content, managing on-campus resources or maintaining the technology infrastructure to keep the institution running, the demands on support personnel can be overwhelming. LiveTime offers the perfect solution to enable your technicians to provide the best possible help desk service for your educational environment.
SolutionsMonday, May 25th, 2009
LiveTime provides ITIL service management solutions across all industries and segments and is used for IT Management, Facilities Management, HR Management, Citizen Response and Customer Service to name just a few. LiveTime provides integrations with all Enterprise infrastructure. Solutions that focus on particular technologies, integrations, governance and compliance are discussed in more detail on the [...]
ProductsMonday, May 25th, 2009
LiveTime provides enterprise-wide solutions for delivering best practice customer service and support using ITIL 3 guidelines. Based around open standards and the latest Web 2.0 interface, our products deliver unparalleled ease of use and access from any web browser. The software is available in many different cloud deployment models, from on-demand software as a service, [...]
LiveTime updates ITIL Service Management Software with Technician Scheduling and Multi-Item RequestsTuesday, January 13th, 2009
LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian.
LiveTime adds ZFS to ITIL Service Management and Help Desk appliancesThursday, December 4th, 2008
LiveTimes’ introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.
LiveTime Software appoints IXIF as UK reseller of its Web 2.0 ITIL Service Management SuiteMonday, February 4th, 2008
IXIF to offer LiveTime service management to the government, health and public sector to enhance enterprise infrastructure solutions.
LiveTime adds Informix Dynamic Server 11 support to its ITIL Service Management suiteMonday, January 7th, 2008
LiveTime releases update to LiveTime Service Manager and Help Desk supporting Informix Dynamic Server 9 to 11.
Columbus Metropolitan Library Selects LiveTime Help Desk SoftwareWednesday, July 19th, 2006
Nation’s Leading Library To Introduce Best-of-Breed IT Support Across 22 Locations.
LiveTime Software Releases Service Manager 4.0 with Support for Five Core ITIL ProcessesMonday, April 24th, 2006
Vendor neutral Service Management solution offers seamless migration into complete ITIL implementation.
LiveTime Software appoints Mexon Technology as Distributor for Benelux and FranceMonday, October 10th, 2005
Web-based architecture and rich features allow Mexon to capitalize on market opportunities in the Netherlands, Belgium and France.
LiveTime Software to Showcase New Version of Consolidated Service Desk Applications at Helpdesk ShowMonday, April 25th, 2005
Vendor-neutral J2EE application now “Java Powered for the Enterprise” with powerful Clustering options for High Availability
LiveTime Software first to market with Java-Verified consolidated service desk applicationsTuesday, April 19th, 2005
Vendor neutral J2EE application highlights importance of open standards and interoperability.
LiveTime Service Desk Applications Now Available for Novell NetWare 6.5Monday, January 24th, 2005
LiveTime Software ships NetWare 6.5 compatible version of its flagship J2EE Help Desk and Support Desk applications.
LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications.Wednesday, December 1st, 2004
High performance Ingres RDBMS connectivity improves scalability to LiveTime’s vendor neutral customer support applications.
LiveTime Help Desk and Support Desk Fine-tune Customer Service and Support for Outsourced Service Providers.Monday, November 29th, 2004
New version includes multi-tiered access and centralized view of customers by vendor.
