Posts Tagged soa
LiveTime launches first Cloud ITSM solution based on HTML5Thursday, July 7th, 2011
With more than 100 new features and 200 customer requests, LiveTime 6.5 defines the next generation of Cloud based ITSM solutions based around HTML 5. LiveTime 6.5 also includes a new report builder, localization in 11 languages and multi-tenancy for managed service providers (MSP’s).
What’s NewMonday, May 9th, 2011
LiveTime 6.5 represents the next generation of HTML5 based ITSM. Along with this release comes unparalleled flexibility and configuration all through an intuitive GUI. For those that like to dig a little deeper and roll there own integrations and extend the functionality we have added even more Web Service API’s.
GuideTuesday, August 17th, 2010
A Service-oriented architecture (SOA) is software built using loosely coupled software services to support the requirements of business processes and software users. Network resources in a SOA environment are made available as independent services that can be accessed irrespective of the underlying platform implementation.
Web 2.0 Driving Service Oriented Architectures in ITSMMonday, May 24th, 2010
There is no doubt that Rich Internet Applications (RIAs) have taken the Web by storm. The meteoric rise in popularity of RIA has been accompanied by the introduction of the term “Web 2.0”, which conveys a whole new way of delivering Web based applications to enterprise users. Facilitated by technologies such as Ajax, RIAs deliver the power and flexibility of desktop applications but with the convenience and cost savings of running software in a standard browser.
Web Services and IT Service ManagementMonday, May 24th, 2010
Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today’s economy are now Web service enabling their IT infrastructure. The ultimate goal of these efforts is to increase enterprise efficiency, improve customer satisfaction and increase profitability.
Pathway streamlines service for greater customer satisfactionMonday, January 4th, 2010
Using email with no ability to track service level agreements and inconsistent workflows to provide support, Pathways wanted to invest in a service management tool to enhance their organization. Mr Jason Oriente, Operations Manager at Pathway Communications said, “The advanced functionality of LiveTime Service Manager was a stand-out option with its customizable interface, reports capability, high return on investment and low ongoing costs.”
Altis Semiconductor Transforms Service with LiveTime’s Federated CMDBSunday, December 13th, 2009
A crucial element in this project was the ability to leverage existing infrastructure, including Novell NDS/eDirectory, LANDesk, OCS Inventory and Nagios via a Service Oriented Architecture (SOA). Working with these specifications Altis Semiconductor selected LiveTime Service Manager based on its out-of-the-box third party integration functionality, extensive Web Services API, internationalization and reporting capabilities.
CustomizationTuesday, October 6th, 2009
Enterprises demand that the applications they use can be adapted and modified to suit their changing business needs. They don’t want to share these customizations with other organizations, and the result is that they each have their own customized versions of applications. Unfortunately, this creates major challenges. The first problem is the technical, support, and [...]
PortalsTuesday, September 15th, 2009
Help DeskEmail AutomationConfiguration ManagementFeaturesPortals Customer Self Help LiveTime allows your organization to provide the very best support service across all time zones. The customer portal ensures your clients have the ability to find answers when they need them, and keeps them fully updated about matters relating to their issues. Management Access LiveTime provides management access [...]
ISO 20000Saturday, September 12th, 2009
ISO/IEC 20000 Compliance LiveTime Service Manager supports industry standards such as ISO/IEC 20000 and best practices such as ITIL to help you develop a sustainable and continuous service management capability. LiveTime Service Manager enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000 Service Management process areas including service level management and reporting, [...]
IntegrationsFriday, July 31st, 2009
LiveTime is pre-integrated with most Enterprise infrastructure and seamlessly integrates into any large environment. With rich web services, LiveTime can also be easily extended using any language from PHP and Perl through to .NET and JAVA. Authentication Using the Authentication gateway, LiveTime products can integrate with any LDAP or Active Directory Server. Supporting Anonymous, SASL [...]
Service ManagerMonday, May 25th, 2009
LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime enables organizations to implement best practices in a matter of weeks, not months. Supporting 11 core ITIL v3 processes out-of-the-box and integrated CMDB, LiveTime enables full visibility into the organization’s [...]
LiveTime Service Manager 5.0 offers Web 2.0 Ajax Interface for ITIL Service ManagementTuesday, May 8th, 2007
LiveTime’s new ITIL Service Management suite delivers Service Oriented Architecture (SOA) that features Ajax based Web 2.0 interface.
LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0Thursday, January 22nd, 2004
Web Services gateway provides unlimited integration capabilities for interacting with ERP, CRM and SFA solutions.
