Posts Tagged tco
Aeroflex Soars with LiveTime ITSMWednesday, May 18th, 2011
Handling around 300 requests a week Aeroflex used multiple help desk solutions performing basic ticketing functions. Support was more reactive, rather than proactive, and the same problems were being solved again and again. Aeroflex needed a system that could reduce the level of effort required to resolve problems, leverage knowledge management and provide context of the call based on the underlying service.
LiveTime Transforms Service Desk at Philadelphia School DistrictThursday, May 12th, 2011
In an effort to better invest their time and financial resources, and after extensive research, they decided to replace multiple Remedy Servers with a single instance of LiveTime’s Service Management (ITSM) solution.
Financial ManagementTuesday, July 13th, 2010
Financial Management quantifies, in financial terms, the value of IT services for a business and IT department. This includes measuring the value of the underpinning infrastructure used to provide IT services, as well as qualifying operational forecasts. Applying a service based approach to IT, Financial Management helps identify, document and agree upon the value of services being provisioned by the IT department.
HWL improves productivity and lowers costs with LiveTimeSaturday, July 25th, 2009
LiveTime has allowed the HWL IT department to gain a clear understanding of the IT service desk usage patterns by employees, departments and office locations. “LiveTime Reports have provided great insight into how often employees call IT and what is required,” said Aaron, “it has also assisted in gauging training requirements.”
Chockstone Redefines Loyalty with LiveTimeTuesday, July 14th, 2009
In-house support has allowed Chockstone to gain control over the support provided to the 400 plus monthly call load. “LiveTime gave us insight into field issues with our POS deployments,” noted Chris Williams. “Since we’ve rolled out our service desk, we’ve trained our support staff to write concise and informative incident notes for all our interactions with merchants,” Chris said.
LiveTime Software partners with leading Italian supplier of compliance solutionsMonday, November 26th, 2007
H@rlock to resell LiveTime Service Manager to small to medium enterprise (SME) in Italy.
LiveTime Help Desk helps UNIONBAY dress up with ITIL best practicesMonday, October 30th, 2006
Leading apparel marketing and distribution company introduces best of breed IT support across the United States with LiveTime’s ITIL based service management software.
LiveTime Software attains Principal Partner Status in the Sun Partner Advantage ProgramTuesday, April 11th, 2006
Leading service management software developer strengthens technical collaboration with Sun.
North Wales Hospital Group Selects LiveTime to Centralize Help Desk Team and Reduce Case LoadsTuesday, October 12th, 2004
Fast, simple implementation brings rapid rewards to Conwy & Denbighshire NHS Trust.
LiveTime Software ships full J2EE implementation of LiveTime Support 2.0Monday, July 7th, 2003
Web based help desk and support software improves the performance of customer service operations.
