Posts Tagged web services
VB.NET and LiveTime ITSMThursday, December 8th, 2011
This article describes how to use a VB.NET script to communicate directly with LiveTime via Web Services. When using .NET, the address of all the service names, needs to be prefixed with an _, to utilize the newer .NET interfaces.
LiveTime launches first Cloud ITSM solution based on HTML5Thursday, July 7th, 2011
With more than 100 new features and 200 customer requests, LiveTime 6.5 defines the next generation of Cloud based ITSM solutions based around HTML 5. LiveTime 6.5 also includes a new report builder, localization in 11 languages and multi-tenancy for managed service providers (MSP’s).
LiveTime ITSM Release Notes 6.2Monday, January 10th, 2011
LiveTime 6.2 represents the next phase of LiveTime’s Mobile interface and is the minimum requirement for LiveTime’s native mobile clients for the iPhone, iPad and Android platforms.
Java Web ServicesThursday, September 30th, 2010
Java is the default language for LiveTime. There are many ways to program web services using Java, as there is a rich infraustructure already present in the language. The high transactional rate and scalability of the language make it perfect for more complex Web Services applications, fault tolerance and communication with other applications.
Purchase Order APITuesday, August 24th, 2010
Although still under development, the purchase order web service does exist in a fundamental form in the 6.0 release. For reference the current implementation is as follows. Create Purchase Order createPurchaseOrder (String vendorName, String originatorId, String deliverToId, HashMap fieldValues, HashMap lineItems) fieldValues Takes key “custom1” .. “custom5” and their associated values lineItems Takes the following [...]
Organization APITuesday, August 24th, 2010
Organizational Units are defined as a two tier structure, typically, but not necessarily, reflecting a company-department structure. The following calls require the user to pass the Org Unit Name they are editing, along with the parent Org Unit. An empty string can be provided when a top level (Company) Org Unit is being created and/or edited.
Request APIMonday, August 23rd, 2010
Create Incident / Change Request / Service Request createIncident (String itemNumber, String classificationId, String subject, String description, HashMap customFieldValues) createChangeRequest (String itemNumber, String classificationId, String subject, String description, HashMap customFieldValues) (since 5.5) createServiceRequest (String itemNumber, String classificationId, String subject, String description, HashMap customFieldValues) (since 6.0) Description Use these functions to create an Incident, Change Request [...]
Request StatusesMonday, August 23rd, 2010
Get Incident States getIncidentStates () (since 6.0) Returns all Workflow States allowed for Incidents in a HashMap, keyed on ID and name formatted as ‘workflow – state name’. Get Problem States getProblemStates () (since 6.0) Returns all Workflow States allowed for Problems in a HashMap, keyed on ID and name formatted as ‘workflow – state [...]
Item TeamsMonday, August 23rd, 2010
Get Incident Teams getIncidentTeams () (since 5.5) Returns the Teams for the Incident process (1000). Get Problem Teams getProblemTeams () (since 5.5) Returns the Teams for the Problem process (2000). Get Change Teams getChangeTeams () (since 5.5) Returns the Teams for the Change process (3000). Get Service Request Teams getServiceRequestTeams () (since 6.0) Returns the [...]
Item RelationshipsMonday, August 23rd, 2010
Get Item Relationship Types getItemRelationshipTypes () (since 5.5) This returns all the relationships, along with their class and a marker to denote inherited ownership. Format: *RelationName [RelationClass] (the asterix will not be present if ownership is not inherited). The ‘Key’ to the HashMap is the relationTypeId, which needs to be passed into the createItemRelationship() function [...]
Item AttributesMonday, August 23rd, 2010
Get Fields For Item getFieldsForItem (String itemNumber) Parameters itemNumber A unique Item Number Description This function is used to return a list of all Configuration Item fields for a particular Item Number. The function returns two HashMaps, the first containing a list of CI field Ids, and the second containing the field values include the [...]
LiveTime ITSM Release Notes 6.1.1Sunday, August 22nd, 2010
Added new option to allow customers to only view requests in the customer portal. Deployment task assignment now correctly handles the assignment based on the chosen group. RFC review dates will now be shown if a request is in a workflow exit point. Changing the team assigned to a release now saves correctly. Various changes to cope better with SaaS customers choosing to unsubscribe from processes.
Item OwnershipSunday, August 22nd, 2010
Add Item Owner addItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique Item Number. username The Username to use for adding a new Customer owner Description This function adds a new Customer to an Item with a given itemNumber. Remove Item Owner removeItemOwner (String itemNumber, String username) (since 6.0) Parameters itemNumber A unique [...]
Item Create, Retrieve, Update, DeleteWednesday, August 18th, 2010
Core API for managing CIs within LiveTime’s CMDB. These methods provide general retrieval and management of CIs and can be used to provide federation outside LiveTime’s normal AMIE based connections.
PHP Web ServicesWednesday, August 18th, 2010
PHP is available as both a command line tool and web programming language and provides excellent services for communicating using standard SOAP protocols. This article describes how to use a PHP command line script to communicate directly with LiveTime.
GuideTuesday, August 17th, 2010
A Service-oriented architecture (SOA) is software built using loosely coupled software services to support the requirements of business processes and software users. Network resources in a SOA environment are made available as independent services that can be accessed irrespective of the underlying platform implementation.
Customer APITuesday, August 17th, 2010
Core API for managing customers within LiveTime. This also includes methods for updating geolocation data.
Authenticate APITuesday, August 17th, 2010
The Authentication API allows users to connect and disconnect from LiveTime. This API creates a unique session that must be passed to subsequent calls for the duration of the connection.
DeveloperMonday, August 16th, 2010
LiveTime provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. We are continually adding new examples and modules that users can download directly as well as directly in the product itself.
Cloud ServicesWednesday, July 28th, 2010
LiveTime’s new Geo Location Cloud Service offers a glimpse into LiveTime’s new value added services for its ITIL Service Management (ITSM) products. This is the first of several new services aimed at leveraging the number of LiveTime instances around the world as well as the unique nature of LiveTime and its ability to consume web services.
