Thinking Service Not Servers

Summary

Organizations today rely heavily on IT to deliver corporate objectives and strategic goals, while maintaining day-to-day operations. This dependency demands that IT service and support departments reduce costs, manage risks and improve technological and employee efficiency.

The tight integration of people, process and technology is a business strategy being adopted to align organizational objectives with IT service delivery. This integration means that IT departments no longer think in terms of servers, but of services provided to the organization and its customers. This change of focus results in a high quality service that is accountable, transparent and predictable.

To achieve business-orientated service management, IT service organizations are modeling service capabilities around ITIL (IT Infrastructure Library) best practice guidelines.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com