Support

LiveTime provides industry-leading technical support through a variety of channels to help you get the most out of your LiveTime products and solutions. Since different organizations require different levels of support services, LiveTime has designed 3 different service and support options to meet those needs. For the most convenient and efficient resolution please submit your query online using LiveTime Service Manager. You will be able to login and track the progress of your query, submit comments and add additional information directly.	I just want you to know that LiveTime has done a great job in making me feel comfortable in what’s going, what needs to happen next, as well as feeling supported rather than left hanging on my own as my last helpdesk software provider did. — Brett Kluiber, Technology Coordinator, Sandusky City Schools
Several mailing lists are available for keeping up-to-date on new products and services from LiveTime as well as a bi-monthly newsletter. Mailing List Your Name (required) Your Email (required) Validation Key (required)
Service Level Agreements
USA: (949) 777 5800 UK: (0) 1242 580090 Australia: (03) 9620 7588	For rapid support anywhere in the world please raise your support request directly in LiveTime’s support system.
Standard Support	Hours of Operation: 14 Hours a day, 5 Days per week 4h Response, 12h Restoration 12h Response, 24h Restoration 24h Response, 48h Restoration 48h Response, 96h Restoration
Silver Support	Hours of Operation: 24 Hours a day, 5 Days per week 2h Response, 6h Restoration 6h Response, 18h Restoration 18h Response, 36h Restoration 36h Response, 72h Restoration
Platinum Support	Hours of Operation: 24 Hours a day, 7 Days per week 1h Response, 4h Restoration 4h Response, 12h Restoration 12h Response, 24h Restoration 24h Response, 48h Restoration