LiveTime Service Management by its very nature requires very little consulting or implementation time. Upon installing the application LiveTime provides optional consulting, training and implementation. This typically consists of several days consulting in getting you up to speed with the product and assisting in general setup and configuration.

Training and Certification

To maximize the efficiency and effectiveness of LiveTime applications, professional certification courses are available for customers and business partners. LiveTime certified training provides the skills and knowledge required to implement LiveTime applications and the ITIL standard effectively.

LiveTime Service Manager and Help Desk solutions are designed around the IT Infrastructure Library (ITIL), the formal standard for best practice IT service management. For LiveTime customers who have little exposure to ITIL, LiveTime courses take the potentially overwhelming concept and provide insight into the standard relative to LiveTime products and business needs.

LiveTime customers and business partners that possess recognized ITIL certifications, can benefit from LiveTime training to build an understanding of how LiveTime has applied ITIL to its Service Management solution, and how the potential of all functionality can be fully realized relative to organizational requirements.

LiveTime certification courses ensure customers maximize their return on investment, whilst promoting an environment of continual improvement. Successful course participants will gain confidence in using the LiveTime application to build a proactive, resourceful and customer-friendly service desk.

Course topics include:

• ITIL version 2 & 3 relative to LiveTime
• System overview
• Configuration Management System (CMS) – the foundation of effective service management
• Mapping business processes to the system
• User training.