Web 2.0 Driving Service Oriented Architectures in ITSM

Summary

There is no doubt that Rich Internet Applications (RIAs) have taken the Web by storm. The meteoric rise in popularity of RIA has been accompanied by the introduction of the term “Web 2.0”, which conveys a whole new way of delivering Web based applications to enterprise users. Facilitated by technologies such as Ajax, RIAs deliver the power and flexibility of desktop applications but with the convenience and cost savings of running software in a standard browser.

As the rich user interface enabled by Ajax is changing the way we interact with the Web, the need to preserve existing investments in mission critical Web applications, like the Service Desk, has become essential. To ensure that such applications continue to integrate with current and emerging technologies, software vendors must evolve to embrace SOA architectures and rich interactive user interfaces, without the need for special browser plug-ins.

This paper provides an overview of SOA architectures and Ajax-based RIAs, and explores how LiveTime has successfully blended these emerging technologies into LiveTime.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com